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Cancel Loot Crate: Easy Method
What is Loot Crate
Service overview
Loot Crate is a subscription box service that ships themed pop‑culture items to subscribers on a recurring schedule. Boxes typically contain collectibles, apparel, and branded merchandise curated around a monthly or multi‑month theme.
How subscriptions work
Subscriptions renew automatically on the schedule chosen at purchase and are managed through Loot Crate's account system. Billing and cancellation terms are governed by Loot Crate's Terms of Service.
How to cancel Loot Crate
Cancel via website (recommended)
- Go to lootcrate.com and log in to your account.
- Open My Subscriptions, select the active subscription and choose Cancel Subscription.
- Cancel at least 48 hours before the next scheduled renewal to avoid the next charge.
- Note: cancellations do not produce prorated refunds; the subscription remains active until the end of the current term.
Cancel via email
- Send a cancellation notice to [email protected].
- Include your account email, order or subscription ID, and a clear request to cancel.
- Send the email at least 48 hours before the next renewal to avoid being charged for the next period.
Mobile app store purchases
- Loot Crate does not provide official instructions for cancelling subscriptions purchased through the App Store or Google Play.
- If you subscribed via a mobile platform, check the App Store / Google Play subscription settings or contact the app store for cancellation help.
What happens when you cancel
Access and deliveries
After cancellation, your subscription typically remains active until the end of the paid term. You will still receive boxes already paid for.
No prorated refunds are provided for the unused portion of a billing period in standard cancellations.
Renewals and billing
If cancellation is submitted less than 48 hours before renewal, the service may process the next charge as scheduled.
Keep records (confirmation email or screenshot) showing the cancellation timestamp in case of continued billing.
Account data
Loot Crate retains account and order information per its Terms of Service. If you need account deletion, request it specifically from support.
Always keep copies of correspondence with support for disputes or chargeback requests.
Will I get a refund?
Standard refund policy
Loot Crate generally does not issue refunds for canceled subscriptions and does not provide prorated refunds for mid‑term cancellations.
Refunds are governed by Loot Crate's Terms of Service rather than a statutory cooling‑off period.
Exceptions and special cases
- Multi‑month subscriptions may incur an early termination fee: commonly reported as $30 for 6‑month and $60 for annual plans; fees may be applied instead of refunds.
- Damaged or missing items can be eligible for replacement or refund if reported within 30 days, usually requiring a photo and support review.
- Shipping costs are typically not refundable and refunds are often at support's discretion.
Dispute options
If Loot Crate does not grant a refund you believe is due, you may consider contacting your bank or payment provider to request a chargeback or dispute.
Keep order numbers, dates, and copies of support replies if you pursue payment disputes.
Loot Crate plans and pricing
Overview
Region‑specific pricing for Nigeria (in EUR or local currency) is not available from official sources for 2024/2025.
Global pricing is set in USD on Loot Crate's site; local currency and taxes may vary by payment method and region.
Pricing table
| Plan | Duration | Price |
|---|---|---|
| Monthly | 1 month | Varies |
| 6‑month | 6 months | Varies |
| Annual | 12 months | Varies |
Your consumer rights in Nigeria
Legal context
Loot Crate's publicly available policies do not reference Nigerian statutory cooling‑off periods or local consumer protections.
There is no explicit mention that Loot Crate's Terms of Service incorporate Nigerian consumer law.
Practical recourse
- Because refunds and cancellations are governed by Loot Crate's terms, Nigerian consumers may need to rely on bank chargebacks or payment platform disputes for recovery.
- Contact your card issuer or payment provider promptly if you suspect wrongful billing.
Customer experiences
Negative reports
Online reviews include complaints about delivery delays, missing orders, poor customer service response, and continued billing after cancellation.
Some users reported needing chargebacks to recover funds when support was unresponsive.
Positive or neutral notes
Some subscribers receive boxes on schedule and resolve issues through support, especially for damaged or missing items when reported promptly.
Outcomes vary by case; documentation and timely reporting improve chances of a satisfactory resolution.
Documentation checklist
What to gather before contacting support
- Account email used to subscribe and subscription or order ID(s).
- Dates of purchase, renewal dates, and screenshots of subscription page if available.
- Photos of damaged or missing items (if applicable) and shipping/tracking information.
What to keep after cancellation
- Confirmation of cancellation (screenshot or confirmation email).
- All correspondence with support and any transaction records from your bank or payment provider.
Common mistakes
Missing the 48‑hour deadline
A frequent error is attempting to cancel less than 48 hours before renewal, which can still result in the next charge.
Always check the exact renewal date and cancel earlier to ensure the request is processed in time.
Assuming app store subscriptions are handled by Loot Crate
Users sometimes try to cancel via Loot Crate support when the subscription was billed by App Store or Google Play.
If your purchase was made through a mobile store, check that platform's subscription management and dispute process.
Not keeping proof
Failing to save cancellation confirmations or support replies weakens your position in disputes or chargeback requests.
Always save timestamps, screenshots, and emails until the matter is fully resolved.
Comparative recap
Quick comparison
| Feature | Cancel via Website | Cancel via Email |
|---|---|---|
| Ease | Direct in account; immediate control | Requires wait for support reply |
| Timing requirement | Must cancel ≥48 hours before renewal | Must email ≥48 hours before renewal |
| Refund likelihood | Low; no prorated refunds | Low; refunds at support discretion |
| Proof | Screenshot of page and confirmation recommended | Keep sent email and any reply from support |
After cancelling
Follow‑up steps
Save a copy of your cancellation confirmation and monitor your bank statements for any continued charges.
If you are charged after cancellation, contact Loot Crate support immediately and gather evidence for a dispute if needed.
Helpful links
- Loot Crate cancellation help article
- Loot Crate Terms of Service
- Contact Loot Crate support by email
Address
Company headquarters
Loot Crate (headquarters): 3401 Pasadena Ave., Los Angeles, CA 90031-1929, USA.
Notes on contacting by post
No Nigeria‑specific postal address was found for cancellations; email or website cancellation is the recommended route.
If you send postal correspondence, include your account details and copies of related documentation for faster handling.
Similar cancellation services
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Written by Sani Ibrahim
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Loot Crate subscription online, log in to your account at lootcrate.com, go to My Subscriptions, select the active subscription, and choose Cancel Subscription. Make sure to cancel at least 48 hours before the next renewal to avoid being charged.
Loot Crate generally does not issue refunds for canceled subscriptions and does not provide prorated refunds for mid-term cancellations. If you believe you are due a refund, you may need to contact support directly.
Yes, you can cancel your Loot Crate subscription via email by sending a cancellation notice to [email protected]. Include your account email, order or subscription ID, and a clear request to cancel, ensuring you send it at least 48 hours before the next renewal.
After you cancel your Loot Crate subscription, it typically remains active until the end of the paid term, meaning you will still receive any boxes that have already been paid for. No prorated refunds are provided.
Yes, if you cancel a multi-month Loot Crate subscription, you may incur an early termination fee, commonly reported as $30 for 6-month plans and $60 for annual plans. Check your terms for specific details.