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Cancel NITRADO
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Nitrado service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nitrado: Step-by-Step Guide
What is Nitrado
Service overview
Nitrado is a commercial game server hosting provider offering rented servers for titles such as Minecraft and ARK. Services run on a subscription/rental model with web and mobile management tools.
Typical uses
Customers use Nitrado to host multiplayer game worlds, run mods, and manage server settings remotely. Billing and cancellations are handled through Nitrado accounts or the relevant app store when applicable.
How to cancel Nitrado
Web (Nitrado website) cancellation
- Log into your account at server.nitrado.net.
- Go to My Services and select the service you want to cancel.
- Open Service Settings → Manage Subscriptions and toggle off Auto‑Renewal to cancel.
- Access to the service continues until the end of the paid period after toggling off auto‑renewal.
Mobile and app store cancellations
- Apple App Store (iOS): Cancellations must be handled via Apple’s App Store interface; Nitrado cannot cancel Apple subscriptions directly.
- Google Play / Nitrado mobile app: Contact Nitrado support; Google Play and mobile purchases are handled case‑by‑case by Nitrado’s team.
What happens when you cancel
Access and billing
When you cancel by disabling auto‑renewal on the web, your service remains active until the paid rental period ends. No immediate termination occurs unless explicitly requested.
Automatic renewals will stop after cancellation, and you will not be billed for future periods unless you re‑enable the service.
Data and backups
Your server files and backups typically remain available until the service expires or is deleted. It is best to download important backups before the paid period ends.
Users have reported difficulties retrieving data after expiry in some cases; keep local copies to avoid data loss.
Will I get a refund?
Web purchases - core policy
- Refunds for web purchases are allowed only within the first 14 days of the initial purchase.
- The purchase must be unmodified (no upgrades, downgrades, or changes); automatic renewals do not count as the initial purchase.
- Refunds cover 100% of unused remaining rental time. 3‑day servers and modified services are not eligible.
Other payment routes and exceptions
- Account credits: refundable if charged within the last 60 days and refunded only to the original payment method.
- Xbox/PC app purchases: refunds must be requested via Microsoft Support.
- Mobile app purchases: may be refunded by the Nitrado team if eligible, but an agent review is required and outcomes are case‑by‑case.
Nitrado plans and pricing
Pricing availability
No official Nitrado pricing in ZAR (South African Rand) is publicly documented for 2024/2025. Nitrado lists prices in GBP and USD.
South African customers may see converted pricing via payment processors or during checkout; check your checkout page for exact local charges.
How to obtain exact prices
Contact Nitrado via your account or check the web checkout to see converted totals before confirming a purchase.
| Plan | Period (期間) | Price |
|---|---|---|
| Various server plans | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Applicability of EU-style rights
The EU statutory 14‑day right of withdrawal in Nitrado’s Terms applies to EU consumers. This protection does not automatically extend to customers outside the EU, including South Africa.
Therefore, South African customers are generally subject to Nitrado’s stated refund policy rather than EU statutory withdrawal rules.
Practical steps for South African customers
- Check Nitrado’s refund policy and timelines carefully (14‑day initial purchase window on web purchases).
- If you believe you have additional consumer rights under South African law, consider contacting local consumer protection authorities or your payment provider for guidance.
- Keep records of transactions, timestamps, and communications to support any dispute.
Customer experiences
Positive feedback
Many users praise specific Nitrado support agents for quick, friendly, and effective help resolving server issues.
Some customers report satisfaction with flexible billing options and acceptable server performance for their needs.
Common complaints
Negative reports include laggy servers, crashes, lost data, and difficulty retrieving backups, often after the refund window has closed.
Frequent frustrations cited are unexpected auto‑renewals, difficulty cancelling, denied refunds, and communication problems with support channels.
Documentation checklist
Required items for cancellations and refunds
- Account email and username used with Nitrado.
- Order ID, service ID, or invoice number for the purchase.
- Date and time of the original purchase or renewal.
- Payment method details (last four digits of card, or payment provider info).
Helpful additional items
- Screenshots of the service page, billing page, or subscription settings.
- Backups or evidence of service state if claiming data loss.
- Support ticket numbers or chat transcripts, if available.
Common mistakes
Missing the correct cancellation channel
Example: Trying to cancel an iOS subscription through Nitrado support instead of using Apple’s App Store will not work. Always cancel through the payment platform used.
Example: Requesting a refund for an automatic renewal as if it were the initial purchase - automatic renewals are not treated as initial purchases for the 14‑day rule.
Timing and modifications
Example: Waiting past the 14‑day initial purchase window or modifying the service (upgrades/downgrades) can void refund eligibility.
Example: Not keeping proof of purchase or service identifiers makes disputes longer and harder to resolve.
Comparative recap
Quick comparison overview
The table below summarizes cancellation and refund routes for common channels.
How to act by channel
| Channel | How to cancel | Refund eligibility |
|---|---|---|
| Web (Nitrado site) | Turn off Auto‑Renewal in My Services → Service Settings → Manage Subscriptions. | Refunds: initial 14 days for unmodified purchases; 100% unused time; exceptions apply. |
| Apple App Store (iOS) | Cancel via Apple App Store subscription settings (Nitrado cannot cancel it). | Refunds handled by Apple; Nitrado cannot directly cancel or refund iOS subscriptions. |
| Google Play / Mobile app | Contact Nitrado support; cancellations and refunds reviewed case‑by‑case. | May be eligible; Nitrado team will review; follow their instructions. |
| Xbox / Microsoft | Manage subscriptions and purchases via Microsoft account or console store. | Refunds must be requested through Microsoft Support. |
After cancelling
What to check immediately
- Confirm Auto‑Renewal is toggled off in your Nitrado account and record the change.
- Download server backups and any important data before the service term ends.
Next steps if you need help
- Open a support ticket in your Nitrado account if you need assistance or to request a refund review.
- If your payment was via Apple or Microsoft, contact the respective store support for cancellations or refund requests.
Address
Primary revocation address
marbis GmbH
Griesbachstr. 10
76185 Karlsruhe
Deutschland
Notes about addresses
This Karlsruhe address is the authoritative revocation address referenced in Nitrado’s terms. Alternative addresses are sometimes cited by third parties, but the Karlsruhe address is primary.