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Cancel ORIGIN
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Origin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Origin: Easy Method
What is Origin
Overview
Origin is Electronic Arts' digital distribution platform and subscription service for PC and Mac that provides game purchases, downloads and subscription access to EA Play (formerly Origin Access).
Key functions
Origin lets you buy full games, downloadable content, and subscribe for a library of titles and member benefits such as early access and discounts.
How to cancel Origin
Cancel via Origin/EA account (web or app)
- Log into your EA/Origin account → Account Settings/Membership → Manage → Cancel membership.
- After cancelling, access continues until the end of the current billing period.
Cancel via mobile app stores
- If you subscribed through the Apple App Store, cancel in the App Store app under Subscriptions.
- If you subscribed through Google Play, cancel in the Google Play Store app under Subscriptions.
What happens when you cancel
Access and renewal
When you cancel an EA Play/Origin subscription you retain access until the end of the paid billing cycle.
The subscription will not renew after the current period ends; you must cancel before the renewal date to avoid the next charge.
Data and entitlements
Purchases you made (games you own) remain in your account. Access to subscription-only titles is removed once the subscription expires.
EA may retain account data per its privacy and terms of sale; check EA's terms for specifics.
Will I get a refund?
Great Game Guarantee and full-game refunds
EA's Great Game Guarantee may refund full-game PC/Mac purchases: within 24 hours of first launch, or within 14 days of purchase if not launched.
Pre-orders follow similar conditions. Technical issues may qualify for refunds within 30 days subject to a 72-hour playtime window.
Subscriptions, DLC and South African withdrawal rights
- Subscriptions (EA Play) are generally non-refundable except in limited cases (for example, pro-rated refunds when upgrading to EA Play Pro may apply).
- DLC, virtual currency and similar digital items are typically non-refundable.
- South African residents have a 14-day right of withdrawal from the date of purchase, but this right is lost once EA sends a purchase confirmation email with a digital download code or grants entitlement.
Origin plans and pricing
Local South Africa pricing
Prices below reflect EA Play / Origin Access subscription pricing for South Africa as of the May 10, 2024 update.
Plans table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| EA Play (formerly Origin Access - monthly) | R89.95 | Monthly | Access to EA game vault, 10% discount, early access |
| EA Play (annual) | R649.95 | Annual | Same benefits as monthly plan, billed yearly |
| EA Play Pro (monthly) | R304.95 | Monthly | Includes new releases on launch day, EA Play benefits |
| EA Play Pro (annual) | R1,699.95 | Annual | Same benefits as monthly Pro plan, billed yearly |
Your consumer rights in South Africa
Cooling-off and digital purchases
South African consumers generally have a 14-day right of withdrawal for online purchases starting from the date of purchase.
However, that right is typically lost when the seller (EA) sends a confirmation email with a digital download code or grants entitlement.
Limitations and practical effect
EA's terms effectively limit the cooling-off period for delivered digital goods, which may conflict with the spirit of consumer protection laws like the Consumer Protection Act.
If you believe your statutory rights are being improperly restricted, consider seeking local consumer advice or raising a formal dispute.
Customer experiences
Positive reports
- Some users find cancellation straightforward when using the EA account channel and receive prompt acknowledgements.
- Occasional success obtaining refunds via EA Help or Twitter support when self-service options fail.
Negative reports
- Users commonly report difficulty cancelling, redirects, or inability to access cancellation through Origin/EA app or site.
- There are frequent complaints of slow or circular customer service, inconsistent refund decisions, and frustration around migration from Origin to the EA App.
Documentation checklist
Essential account details
- EA/Origin account email and username.
- Order number or transaction ID from the purchase confirmation.
- Date of purchase and billing period.
Proof and supporting documents
- Screenshot of the subscription page or billing history showing charges.
- Copy of purchase confirmation email or digital entitlement code (if issued).
- Bank or card statement entry showing the charge (if needed for refund requests).
Common mistakes
Attempting to cancel in the wrong place
Many users try to cancel inside the EA app but originally subscribed via App Store or Google Play. That will not stop the store billing.
Always check which payment channel processed the subscription and cancel there if necessary.
Missing timing and proof
Waiting past the billing date can forfeit refund eligibility; keep records of dates and attempts to cancel.
Not saving the confirmation email or page with an entitlement code can make contesting delivery or refunds harder.
Comparative recap
At-a-glance comparison
| Feature | EA Play (Standard) | EA Play Pro |
|---|---|---|
| Monthly price (ZAR) | R89.95 | R304.95 |
| Annual price (ZAR) | R649.95 | R1,699.95 |
| Access level | Game vault, discounts, early trials | Includes new releases at launch plus standard benefits |
| Refundability | Generally non-refundable; limited exceptions | Generally non-refundable; pro-rated exceptions may apply |
| Cancellation method | EA account or app store where purchased | EA account or app store where purchased |
After cancelling
Verify cancellation
Check your EA account membership page and your bank/card statement to confirm no future charges are scheduled.
Keep a screenshot or confirmation email as proof of cancellation.
Where to get help and further information
For step-by-step cancellation guides and community tips, see this guide: Cancel Origin (guidance).
For EA's formal terms of sale and refund rules, review EA's terms: EA Terms of Sale.
Address
Head office (listed)
Origin De Waterkant HQ Roastery‑Café, 28 Hudson Street, De Waterkant, Cape Town, 8001, South Africa.
Contact notes
This address is the site listed for Origin Roasting; for account or subscription issues rely on EA/Origin support channels rather than local addresses.