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Cancellation Output: Easy Method
What is Output
Service overview
Output is a Los Angeles - based gaming subscription service that offers a library of arcade-style games and interactive experiences. It is aimed at users who want on-demand access to a curated collection of titles rather than one-off purchases.
How it is offered
Output is delivered as a subscription service with account-based access via the web and apps. Subscriptions control access to the library and to any associated online features.
How to cancel Output
Cancel via web (Output account)
- Sign in at account.output.com.
- Go to Subscription in your account settings.
- Click “Cancel Subscription”.
- Cancellation is immediate; you will be logged out and lose access until you re-subscribe.
- See Output’s cancellation article for reference: How Do I Cancel My Subscription?
Cancel via app stores (iOS / Android)
- Output’s Help Center does not provide explicit app-store cancellation steps; it documents web cancellation only.
- If you subscribed through the App Store or Google Play, cancel directly in your Apple or Google subscription settings (standard practice though not specified by Output).
- If unsure which platform charged you, check your purchase receipt or bank statement and contact Output support.
What happens when you cancel
Immediate access changes
When you cancel an Output subscription from your web account, cancellation is immediate.
You will be logged out and will not have access to subscription content until you re-subscribe.
Billing and renewal
Cancelling stops future automatic renewals for that subscription. For subscriptions billed through app stores, the store’s rules may apply to the billing cycle.
If you believe you were charged after cancellation, gather receipts and contact Output support or your payment provider.
Will I get a refund?
Monthly subscriptions
- Monthly subscriptions are non-refundable and non-returnable according to Output’s return policy.
- There is no standard refund window listed for monthly plans.
- Reference: Return Policy.
Annual subscriptions and exceptions
- Annual subscriptions may be refunded if you request a refund within 30 days of purchase.
- Refunds for annual plans require contacting Output support as described in their return policy.
- App-store purchases may be subject to the App Store or Google Play refund processes rather than Output’s web policy.
Output plans and pricing
Pricing availability
No verified ZAR or plan pricing was available in the provided sources.
If you need exact local pricing, contact Output or check your account page for currency-specific details.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Monthly | Contact for pricing | No verified ZAR pricing found |
| Annual | Contact for pricing | Annual refunds possible within 30 days (see policy) |
Your consumer rights in South Africa
What Output’s policy shows
- Output’s published policies do not mention a 14-day consumer cooling-off period.
- Only the 30-day refund window for annual subscriptions is specified in Output’s return policy.
- Monthly subscriptions are listed as non-refundable.
Practical steps for South African consumers
If you believe local consumer law gives you additional rights, consider contacting a local consumer protection body or seeking legal advice.
For unauthorized charges, also contact your bank or card provider promptly to discuss dispute or chargeback options.
Customer experiences
Positive feedback
Users praise Output’s interface and large library, describing the product as inspiring and powerful once learned.
Examples include Trustpilot reviews highlighting a clean interface and good technical support.
Negative feedback
Complaints include unexpected billing despite not having an active subscription and difficulty contacting support.
Some users report unclear subscription controls (e.g., paused vs cancelled) leading to surprise charges.
Documentation checklist
What to collect before contacting support
- Account email and username used to subscribe.
- Order number or subscription receipt (email confirmation).
- Date(s) of charge(s) and the amount showing on your statement.
- Screenshot(s) of your subscription page showing status, and any cancellation confirmations.
Extra items that help disputes
- Bank or card statements highlighting the charge(s).
- Correspondence with Output support, including ticket numbers.
- Platform information (web, iOS App Store, Google Play) showing where you subscribed.
Common mistakes
Assuming pause equals cancel
Some users pause subscriptions thinking they are cancelled. Pausing may not stop billing or may behave differently than cancelling.
Always confirm a visible “Cancelled” status and save any confirmation email or screenshot.
Using the wrong cancellation channel
Customers who subscribed via an app store sometimes try to cancel on the website and vice versa; this can leave the subscription active through the original platform.
Check where the charge originated (Output web vs App Store/Google Play) before cancelling.
Comparative recap
Key differences at a glance
| Channel | How to cancel | Refund policy | Access after cancel |
|---|---|---|---|
| Web (Output account) | Cancel at account.output.com → Subscription → Cancel Subscription | Monthly: no refund. Annual: refund within 30 days via support. | Cancellation is immediate; access is removed until re-subscribe. |
| App Store / Google Play | No explicit instructions in Help Center; likely cancel via the store’s subscription settings | Not specified by Output; refunds generally handled by the store (check Apple/Google policies) | Follows store rules; check the store’s subscription end date. |
After cancelling
Verify cancellation
Save any cancellation confirmation and check that your subscription status shows cancelled in your account.
Watch your email for a confirmation message and check your next bank statement to ensure no further charges occur.
Where to get help
- Cancellation instructions and support: How Do I Cancel My Subscription?
- Return and refund policy: Return Policy
- Terms of service: Output Terms
Address
Registered contact
Output, Inc.
1418 N Spring St., Suite 102, Los Angeles, CA 90012, United States
Notes on contacting
If you need support, include the documentation checklist items listed above to speed up resolution.
For disputed charges from app stores, contact Apple or Google support directly as they may handle refunds for store purchases.
Similar cancellation services
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Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Output subscription via the web, sign in at account.output.com, go to Subscription in your account settings, and click 'Cancel Subscription'. Remember to keep proof of your cancellation request.
When you cancel your Output subscription, access is immediate, and you will be logged out, losing access to subscription content until you re-subscribe. Ensure you have proof of cancellation.
No, monthly subscriptions are non-refundable according to Output's policy. If you need to verify this, check your contract or contact support for more details.
Yes, annual subscriptions may be refunded if you request it within 30 days of purchase. Contact Output support for assistance and keep a record of your request.
If you subscribed through an app store, you should cancel directly in your Apple or Google subscription settings. Check your purchase receipt for details and keep proof of your cancellation.