Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Roll20: Easy Method
What is Roll20
Overview
Roll20 is an online tabletop gaming platform that enables players to run and join role‑playing games, board games, and other tabletop sessions through a browser-based interface.
It offers features such as interactive maps, character sheets, dice rolling and voice/text chat to support remote play with friends.
Key features
Key functionality reported by users includes drag‑and‑drop maps, dynamic lighting and integrated character management tools.
Users also report issues in some areas (support, billing, mobile availability), which are discussed later in this guide.
How to cancel Roll20
Cancel using the Roll20 website (recommended)
- Log in to your Roll20 account on the website.
- Go to your subscription page (Manage My Subscription).
- Select the Free tier to cancel paid subscription and stop auto‑renewal.
- Note that switching to the Free tier stops future billing but your subscription remains active until the end of the current billing period.
Cancel via mobile stores (App Store / Google Play)
- There is no official Roll20 guidance for cancelling through app stores in the verified data.
- Users report the mobile app functionality is broken or removed and that store navigation links may be broken or absent, so cancelling via the website is the safest option.
What happens when you cancel
Access and billing
Cancelling via the website stops auto‑renewal immediately but your paid features remain available until the current billing period ends.
After the billing period ends your account will revert to the Free tier and future charges should stop.
Data, games and content
Your games and uploaded content generally remain in your account when a subscription ends, but some features tied to paid tiers will no longer be available.
Be aware of user reports about instability and data loss; keep local backups or exports of important game assets before cancelling.
Will I get a refund?
Standard refund window
Roll20 typically grants refunds for marketplace purchases or subscriptions requested within 15 days of purchase as a "no‑questions‑asked" window.
Pre‑purchased items (for example, books) are also reported to be refundable within 15 days.
Exceptions and conditions
- Refunds may be refused if referral or usage patterns raise concerns or if content has been downloaded or used in ways that breach policy.
- User reports indicate inconsistent outcomes: some people received refunds, while others experienced denials or long delays.
- To maximise chances for a refund, cancel first (switch to Free tier) and then submit a refund request within the 15‑day window.
Roll20 plans and pricing
Pricing availability
No verified pricing in South African rand (ZAR) was found in the sources available for this guide.
Roll20 publicly lists prices in USD; for local pricing you should check the official Roll20 billing pages.
Contact for precise pricing
If you need current plan pricing for your region, contact Roll20 or check their official account/subscription pages for USD amounts and currency conversion details.
| Plan | Price | Notes |
|---|---|---|
| Free | Contact for pricing | Basic access with limited features |
| Plus | Contact for pricing | Mid‑tier features; see website for current USD amounts |
| Pro | Contact for pricing | Full feature set; price listed in USD on Roll20 site |
Your consumer rights in South Africa
Cooling‑off and refund rights
Under South African consumer protection rules for e‑commerce there is a statutory cooling‑off period of five working days.
Roll20’s 15‑day refund window (where applied) exceeds the statutory minimum, offering greater flexibility if honoured.
Remedies and complaints
If Roll20 refuses reasonable refunds, fails to provide proper cancellation mechanisms, or is unresponsive, consumers can lodge complaints with the National Consumer Commission.
Keep records of correspondence, transaction details and screenshots to support any formal complaint to a consumer body.
Customer experiences
Positive feedback
Some users praise Roll20’s interactive map tools and the ability to play D&D and other tabletop games online with friends.
Trust assessments in some reports rate roll20.net as authentic and secure for transactions.
Negative feedback
- Frequent complaints about perceived high subscription costs compared with alternatives such as Foundry or Fantasy Grounds.
- Reports of billing problems: cancelled or duplicate charges, difficulty cancelling, or being charged despite a free plan.
- Complaints about poor customer service, refund denials after repeated requests, data instability and an unreliable or unavailable mobile app.
Documentation checklist
Before you contact support
- Account email and username associated with Roll20.
- Transaction IDs, invoice numbers and dates of purchase or renewal.
- Screenshot(s) of subscription page showing current tier and any unexpected charges.
When filing a refund or complaint
- Proof of cancellation (screenshot of Manage My Subscription showing Free tier selection).
- Copies of correspondence with Roll20 support and timestamps of replies.
- Any export or backup of game content if available.
Common mistakes
Assuming cancellation via mobile app works
Because the mobile app has been reported as broken or removed, attempting to cancel via a mobile app or app‑store link can fail.
Always use the website subscription page to confirm cancellation and save screenshots as proof.
Missing the refund window or not cancelling first
Many refund disputes stem from requesting refunds after the 15‑day window or not cancelling a recurring subscription before requesting a refund.
Cancel first, then submit a refund request promptly within the 15‑day period to improve the chance of approval.
Comparative recap
At a glance
The table below summarises user‑reported differences between Roll20 and some alternatives mentioned by users.
Use it as a starting point; verify current features and pricing directly with each platform before switching.
| Product | Cost perception | Mobile app | Support & refunds | Notable strengths |
|---|---|---|---|---|
| Roll20 | Often seen as more expensive by some users | Reported as broken or unavailable in some cases | Mixed: 15‑day refund window exists but execution can be inconsistent | Interactive maps and browser‑based convenience |
| Foundry (alternative) | Reported by some users as a preferred option cost‑wise | Varies by platform and community add‑ons | Varies; check vendor policy | Highly customisable (user reports) |
| Fantasy Grounds (alternative) | Perceived as an alternative to Roll20 on value and features | Varies by version and platform | Varies; check vendor policy | Feature set favoured by some traditional VTT users |
After cancelling
Verify cancellation
Log back into your account and confirm Manage My Subscription shows the Free tier and that no future auto‑renewal is scheduled.
Check your bank or card statements for the next billing cycle to ensure no unexpected charges occur.
Next steps if issues persist
If you do not receive a refund you requested within a reasonable time, follow up with support and retain all documentation.
If Roll20 remains unresponsive or refuses valid refunds, consider filing a complaint with the National Consumer Commission or seeking advice from a local consumer protection body.
Address
Company headquarters
Roll20, LLC is recorded at a Henderson, Nevada address for company correspondence and headquarters information.
Mailing address
2657 Windmill Parkway Suite 630, Henderson NV 89074, United States
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Kyle Adams
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.