Cancellation Shockbyte: Easy Method

What is Shockbyte

Overview

Shockbyte is a game server hosting provider that offers subscription-based servers for titles such as Minecraft, Rust and ARK. Services are sold as recurring plans with optional addons and management services.

Service model

Customers manage servers via a web control panel and may pay with cards, PayPal, or in‑app purchases through app stores. Billing and cancellations follow the provider's published policies.

How to cancel Shockbyte

Cancel via web control panel (recommended)

• Log into Shockbyte control panel / client area.
• Go to My Servers and select the service you want to cancel.
• Open My Plan, choose Cancel Plan and submit the cancellation request.
• Take backups before cancelling - data is deleted immediately on cancellation.

Other payment methods

• PayPal subscriptions must be cancelled directly in your PayPal account; Shockbyte cannot cancel PayPal recurring payments for you.
• For purchases made through the App Store or Google Play, manage and cancel subscriptions via the relevant store subscription settings; Shockbyte does not provide store-specific cancellation steps.

What happens when you cancel

Access and renewal

Cancelling a plan stops future renewals for that service. Depending on billing timing, you may still receive a final charge if cancellation occurs after a renewal.

Data deletion and backups

Once a service is cancelled through the control panel, stored server data is deleted immediately. Back up worlds, configurations and any important files before submitting a cancellation.

Will I get a refund?

72‑hour Money‑Back Guarantee

Shockbyte offers a 72‑hour Money‑Back Guarantee for new monthly orders. To be eligible, request cancellation and a refund via the website within the first 72 hours of the order.

Self‑serve refunds and restrictions

• If eligible and within 72 hours you can use the control panel: Manage your plan → three dots → Refund → select reason → submit; you will receive a confirmation email.
• Refunds processed may take up to 10 business days to reach your account.
• Renewal payments, certain addons (for example, Server Management or gift cards) and some other items are not refundable.
• Shockbyte may void eligibility if you fail to respond within required timeframes (for example, within 48 hours when contacted about a refund) or if you open disputes with your payment provider during the process.

Shockbyte plans and pricing

Pricing snapshot

Shockbyte lists prices in USD. The table below shows approximate ZAR equivalents based on a rough exchange rate of 1 USD ≈ 19 ZAR (January 2026). Actual charged amounts depend on your payment provider's exchange rate and fees.

Core monthly plans

Your consumer rights in South Africa

Statutory cooling‑off

Shockbyte's published policies do not explicitly reference South Africa's statutory 14‑day cooling‑off right for digital services. South African consumers may nevertheless have rights under local consumer protection law.

Suggested steps for South African customers

• Keep records of your order, payment receipts, cancellation requests and any support correspondence.
• Consider consulting the Consumer Protection Act or a local consumer protection authority if you need to challenge a refusal or an unfair practice.

Customer experiences

Positive experiences

• Some users report fast resolution of issues, helpful support and courteous treatment including courtesy refunds.
• Positive feedback highlights good server performance, fair pricing and helpful AI or technical assistance for code tasks.
• Reviewers note good value for money, reliable uptime and mod support in some cases.

Negative experiences

• There are multiple reports of slow or poor customer support, including delayed tickets and generic responses.
• Some customers report refunds being denied even within the 72‑hour window, double charges or continued billing after attempted cancellation.
• Technical complaints include server crashes, lag, instability or inaccessible servers. Allegations of difficult cancellation and aggressive behaviour in support tickets have also appeared.

Documentation checklist

Before you cancel

• Export and save server backups, worlds, mods and configuration files.
• Capture screenshots of billing, order receipts and the control panel plan page.

When requesting refund or dispute

• Keep timestamps of cancellation requests and refund submissions.
• Save all email confirmations from the control panel and any support correspondence.
• For PayPal payments, keep transaction IDs and subscription IDs from your PayPal account.

Common mistakes

Forgetting to back up

A common error is cancelling without taking backups. Because data can be deleted immediately on cancellation, always download important files first.

Relying on third‑party cancellations

Customers sometimes assume Shockbyte will cancel PayPal or app‑store subscriptions for them. PayPal and store subscriptions must be cancelled in the payer's account to stop recurring billing.

Comparative recap

Quick plan comparison

After cancelling

Immediate actions

• Confirm you received a cancellation confirmation email from the control panel.
• Verify future billing has stopped in your payment method (card, PayPal or app store).

If you have problems

• If a refund or billing dispute arises, assemble your documentation and respond promptly to Shockbyte's requests (some processes require replies within 48 hours).
• For PayPal billing, check your PayPal subscriptions and cancel directly in your PayPal account to stop recurring charges.

Address

Corporate address

Shockbyte Ltd

82a James Carter Road, Mildenhall, IP28 7DE, United Kingdom

Notes about correspondence

Use your account control panel for cancellations and refund requests; keep postal or corporate address for formal or legal correspondence if required.