Cancellation Sova: Easy Method

What is Sova

Overview

Sova is a platform used for candidate assessment and recruitment workflows, offering assessments, reporting, and integrations for hiring teams.

The service is provided via web accounts and may also be available through mobile app stores as a subscription option.

Where it applies

Sova accounts are managed on the company's web portal (account-level actions are done in Settings).

Subscriptions bought through third parties (Google Play or App Store) follow the store's subscription rules for cancellation and billing.

How to cancel Sova

Cancel via web account (official method)

• Sign in to your Sova account on the web.
• Go to Settings, then Account or Subscription settings.
• Choose the option to cancel your Account and follow the on-screen prompts.
• Do not send email cancellation requests; Sova does not accept cancellations by email.

Cancel subscriptions through third parties

• If you subscribed through Google Play, cancel via your Google Play account subscriptions page.
• In-app store cancellations take effect according to the store: typically the service remains active until the end of the current billing period.
• For App Store subscriptions, use your Apple ID subscription management in iOS or macOS.

What happens when you cancel

Access and service continuity

After cancellation, service access typically remains active until the end of any paid billing period for subscriptions.

For account-level cancellations made in Settings, your account will be closed according to Sova's internal procedures.

Data and content retention

Sova will delete knowledge-base content (except content contributed to others) within 90 days after account cancellation.

You may request a copy of lawful content within 90 days after cancellation; make such requests promptly if you need data preserved.

Will I get a refund?

Sova web terms (no refunds)

Sova's Terms of Service state there are no refunds or credits for partial months, downgrades, or unused service.

Subscriptions are non-refundable though the service remains active for the period already paid.

Third-party store refunds

If you subscribed via Google Play or the App Store, the store's refund rules apply and Sova's web policy does not override those rules.

Typically, cancelling a store subscription does not generate a refund for the current billing period; access continues until period end.

Sova plans and pricing

Pricing summary

Available pricing information is published in GBP and no South Africa - specific ZAR pricing was found in the verified data.

If you need exact local pricing, contact your Sova representative or check your purchase flow in the app store.

Plans table

Your consumer rights in South Africa

Statutory protections

South African consumer protection law (the CPA) provides certain rights around fair business practices and delivery of services.

These statutory rights can apply regardless of a provider's stated policy, but how they apply depends on the specific circumstances and evidence of non-compliance.

How this relates to Sova's policies

Sova's Terms of Service do not explicitly include a 14-day cooling-off period or a right-to-refund clause in the published policy.

If you believe your statutory rights under South African law have been breached, consider seeking advice from a consumer protection office or a legal adviser.

Customer experiences

Positive feedback

• Users praise ease of use and a streamlined assessment and recruitment workflow.
• Customer support and responsiveness are commonly cited as strengths.

Negative feedback

• Some users report the user interface could be improved and find reporting or analytics insufficient.
• Complaints include complexity, navigation issues, and gaps in detailed reporting.

Documentation checklist

Before you cancel

• Account email and username used to sign in.
• Billing details and recent invoices or payment receipts.
• Subscription source (web, Google Play, App Store) and purchase confirmation.

If you need data or evidence

• List of content you want copied or exported before deletion.
• Dates of service and any communication with customer support.
• Screenshots of billing or subscription pages if disputing charges.

Common mistakes

Attempting to cancel by email

Many users try to cancel by emailing support. Sova does not accept email cancellation requests, so these attempts can delay closure.

Always cancel via your web account Settings or the store where you purchased the subscription.

Confusing account-level vs store subscriptions

Canceling a web account does not automatically cancel an App Store or Google Play subscription and vice versa.

Check both your Sova web Settings and your app store subscriptions to avoid unexpected renewals.

Comparative recap

Quick feature comparison

After cancelling

Immediate checks

Confirm cancellation in your Sova account Settings and save any confirmation messages or reference numbers.

If you subscribed via Google Play or the App Store, verify the subscription status in the relevant store account.

Data and follow-up

Request a copy of any lawful content you need within 90 days of cancellation to avoid permanent deletion.

Retain billing records if you plan to dispute charges or rely on consumer protection remedies.

Address

Company location

6 Rover Rd, Rustivia, Germiston, 1401, South Africa

Use this address for postal correspondence; for account actions use the web Settings in your Sova account.