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Cancellation Star Wars: The Old Republic: Easy Method
What is Star Wars: The Old Republic
Overview
Star Wars: The Old Republic (SWTOR) is a massively multiplayer online role-playing game set in the Star Wars universe. It is developed by BioWare and operated by Electronic Arts.
Core features
SWTOR offers class-based storytelling, voiced dialogue, multiplayer operations, and an in-game microtransaction store called the Cartel Market. Players may purchase virtual currency and subscribe for additional benefits.
How to cancel Star Wars: The Old Republic
Cancel via the web (recommended)
- Sign in to your account at https://www.swtor.com.
- Go to Account > Subscription or Billing and follow the on-screen cancellation steps.
- Confirm cancellation and keep any confirmation email or reference number for your records.
Other cancellation notes
- You may cancel your subscription or account at any time through the web portal per SWTOR Terms of Service.
- SWTOR states cancellation is the primary remedy and that no refunds or credits are provided on cancellation. See the Terms of Service for details: Terms of Service.
What happens when you cancel
Access and renewal
After you cancel a recurring subscription, your subscription typically remains active until the end of the paid billing period. Automatic renewal will stop at the next billing date.
Account data and items
Game progress, characters, and some account data normally remain tied to your account unless EA/BioWare specifies otherwise. Purchased virtual currency and in-game items are generally non-refundable.
Will I get a refund?
Main policy
EA/SWTOR state that virtual currency and subscriptions are not refundable. By purchasing virtual currency you receive a limited license and refunds are not provided. See the Digital Services Agreement: Digital Services Agreement.
Exceptions and legal notes
- Virtual Currency is explicitly non-refundable under SWTOR policy.
- EU-style 'cooling-off' rights do not apply once a digital service is delivered immediately; SWTOR treats virtual currency as delivered instantly.
- In rare cases of billing errors or unauthorised payments you should contact customer support promptly to request an investigation.
Star Wars: The Old Republic plans and pricing
Pricing availability
Official SWTOR listings show prices in USD and do not publish exact South African Rand (ZAR) subscription prices publicly. Local ZAR pricing is not documented in official channels.
Contact for pricing
| Plan | Period | Price (ZAR) |
|---|---|---|
| Subscription / Cartel Market | Varies | Contact for pricing |
Your consumer rights in South Africa
General legal context
Under South African law, areas like the Consumer Protection Act and the Electronic Communications and Transactions Act provide consumer protections. Online purchases often feature a short cooling-off/right-to-return period for certain goods.
How this applies to SWTOR
- Digital services that begin immediately are typically excluded from the standard cooling-off rights. SWTOR treats virtual currency and subscriptions as immediately delivered.
- EA’s no-refund policy for virtual currency aligns with these digital-content exceptions under South African norms.
Customer experiences
Positive feedback
Many players praise SWTOR’s deep storytelling, strong voice acting, and authentic Star Wars feel. Local reviews note an impressive soundtrack and varied, class-based gameplay.
Negative feedback
Common complaints include server instability, disconnect penalties, and restrictive trading/Cartel Market mechanics. Players also cite lack of some modern MMO convenience features.
For community perspectives see reviews: Metacritic user reviews and a South African review: MyGaming review.
Documentation checklist
What to gather before cancelling
- Account email address and username associated with your SWTOR account.
- Subscription or order receipts, payment method details, and transaction dates.
- Screenshots of billing pages, confirmation emails, or error messages.
What to keep after cancelling
- Cancellation confirmation or support ticket number.
- Copies of SWTOR Terms and Digital Services Agreement for reference.
Common mistakes
Assuming automatic refunds
Many players expect a refund after cancelling; SWTOR’s published policy explicitly disclaims refunds for virtual currency and states cancellation is the sole remedy.
Not saving confirmation details
Another frequent mistake is failing to save the cancellation email or ticket number. Without proof, disputes about cancellation timing or renewal are harder to resolve.
Comparative recap
Quick comparison
| Aspect | SWTOR policy | South African consumer expectation |
|---|---|---|
| Cancellation method | Cancel via account on swtor.com | Online cancellation accepted; keep proof |
| Refunds | Virtual currency and subscriptions generally non-refundable | Refunds possible for goods; digital content exclusions often apply |
| Access after cancellation | Access typically remains until the paid period ends | Consumers expect access until the end of prepaid term |
After cancelling
Follow-up steps
- Keep your cancellation confirmation and check your payment method for further charges.
- Contact SWTOR support immediately if you see unauthorised charges or billing errors.
Useful references
- SWTOR Terms of Service
- SWTOR Digital Services Agreement
- SWTOR Digital Services Agreement (legal notices)
- MyGaming South African review
Address
Developer / Correspondence
BioWare Austin LLC, 8300 North Mo-Pac Expwy, Suite 300, Austin, Texas 78759, United States.
Billing and account matters
For subscription or billing queries sign in and use the account support options on the SWTOR website. Keep records of all communications when contacting support.
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Written by Kyle Adams
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.