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Cancel TEBEX
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tebex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tebex: Easy Method
What is Tebex
Overview
Tebex is a commerce platform designed for game servers and digital goods, enabling sellers to run webstores, sell subscriptions, and process payments securely.
The platform integrates payment processing, webstore customization, and delivery for digital items and in-game content.
Primary use cases
Common uses include selling in-game items, DLC, and subscription services for game servers and communities.
Tebex supports recurring billing, global payment processing, and basic fraud protection for sellers and buyers.
How to cancel Tebex
Subscriptions via web (Tebex Checkout)
- Open any email from Tebex related to your subscription and click the included "cancel" button.
- Or sign in to the checkout payment history page (checkout.tebex.io) and cancel from the payment-history interface.
- Cancellation via these methods stops further subscription payments from being taken.
Webstore, app stores and support
- If a webstore’s terms change materially, Tebex will notify customers and explain how to cancel affected products.
- For subscriptions purchased through App Store or Google Play, Tebex has no specific public cancellation policy; you will generally need to use the app store’s subscription management or contact buyer support as applicable.
- If you cannot cancel using the above routes, contact Tebex buyer support (retain receipts and transaction IDs when you do).
What happens when you cancel
Access and renewals
When you cancel a subscription via Tebex checkout, no further recurring payments will be taken after cancellation.
Your existing access typically continues until the end of the paid period unless store terms state otherwise.
Data and account handling
Cancellation does not automatically delete your account or purchase history; transactional records are retained by the platform.
If you require account deletion or data export, request this from support and keep copies of your receipts before proceeding.
Will I get a refund?
General refund policy
Tebex’s stated position is that it does not issue refunds for digital transactions, since digital goods are delivered instantly and cannot be returned in the same condition.
This no-refund stance is the default but may be subject to legal requirements or specific store terms.
Exceptions and practical notes
- If a product has been downloaded, Tebex states refunds are not provided.
- If a product has not been downloaded, Tebex may replace the product free of charge if you contact support.
- EU customers may have a limited right of withdrawal under EU rules (e.g., 14 days ending on first download), but that does not generally apply in South Africa.
Tebex plans and pricing
Available plans
Pricing information is published in GBP by Tebex; local ZAR amounts below are estimates and for guidance only.
Confirm exact billing currency with Tebex before subscribing to avoid exchange-rate surprises.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Starter (Free) | R0.00 | 月額 | Unlimited packages; global payments; fraud & chargeback protection; multi-currency; regional pricing |
| Plus Plan | Approx. R312.00 | 月額 | All Starter features plus webstore HTML/CSS editor, custom domain, free SSL |
Pricing notes
The official Tebex listing quotes Plus Plan in GBP (≈ £12.49/month). The R312 figure is an approximate conversion and may vary with current exchange rates.
No official ZAR quoting is provided by Tebex; check your billing statement for the exact charged amount and currency.
Your consumer rights in South Africa
Key rights under the Consumer Protection Act
South African law requires digital content to be of fair value and as described by the supplier.
There is no general statutory cooling-off right for digital downloads equivalent to the EU 14-day withdrawal unless misrepresentation or failure of supply occurs.
How these rights affect Tebex purchases
- Section 20 (delivery and conformity) means sellers must supply what was ordered and as described.
- Section 56 (recall/refund obligations) can require refund or remedy if goods are not delivered or are defective.
- Tebex’s no-refund policy must still comply with these statutory obligations in South Africa.
Customer experiences
Positive feedback
Many users praise Tebex support for being fast, helpful and polite, often naming individual agents for good service.
Users also report the platform is reliable, intuitive, and secure for selling digital goods with smooth payment processing.
Common complaints
Frequent negatives include unexpected or recurring charges and difficulty locating cancellation options for some subscriptions.
There are also reports of delayed or denied refunds in edge cases (e.g., crypto payments) and confusion over free/scripted items and refund flows.
Documentation checklist
Before you cancel
- Order receipt and transaction ID for the purchase in question.
- Copy of the purchase confirmation email and any subscription emails from Tebex.
- Note whether the product was downloaded and timestamps if available.
If you need to dispute charges or request support
- Screenshots of billing entries showing the charge and the payer name.
- Any correspondence with Tebex support and dates of contact.
- Payment method statements (card, PayPal, crypto) if you must involve your bank or payment provider.
Common mistakes
Missing the cancellation method
Users sometimes expect a cancellaton button inside a webstore; for Tebex Checkout subscriptions the cancel button is often found in subscription emails or on checkout.tebex.io payment-history.
Not checking the payment-history page leads to extra charges or delayed cancellations.
Assuming refunds are automatic
Another common error is assuming a refund will be issued after cancelling; Tebex generally does not refund digital downloads, so assume no automatic refund unless you meet an exception.
Also, using the app store subscription manager only when the purchase was made through Tebex checkout (or vice versa) can cause confusion.
Comparative recap
At-a-glance comparison
| Feature | Tebex | 期間 | Notes |
|---|---|---|---|
| Cancellation ease | Cancel via email link or checkout payment-history | - | App store purchases may require different steps |
| Refunds | No refunds for downloaded digital goods; possible replacement if not downloaded | - | Subject to local consumer law |
| Support quality | Many users report fast, helpful support; some report delays | - | Keep all documentation when contacting support |
| Pricing sample | Starter free; Plus plan approx R312 | 月額 | Official pricing quoted in GBP; ZAR is approximate |
After cancelling
Immediate steps
- Keep your cancellation confirmation email or screenshot of the cancelled subscription.
- Monitor your payment method for any unexpected follow-up charges.
- Save receipts and any correspondence in case you need to dispute charges with your bank.
If charges continue or you need more help
- Contact Tebex buyer support and provide purchase details, transaction IDs and cancellation proof.
- If the charge persists, contact your payment provider or bank to request a stop or dispute the payment.
- Consider blocking or replacing your card only if unauthorised charges continue and other avenues fail.
Address
Registered address
Tebex Limited, Levy Cohen & Co, 37 Broadhurst Gardens, London NW6 3QT, United Kingdom.
Mailing and legal
Use the registered office address above for formal correspondence or legal notices. Retain copies of all communications when pursuing disputes.