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Cancel TROVO
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Trovo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trovo: Easy Method
What is Trovo
Overview
Trovo is a live-streaming platform focused on gaming that lets creators broadcast gameplay, interact with viewers, and offer subscription-based features.
Primary features
Features include live streams, VOD (video on demand), chat interactions, and paid subscription/monetization options for creators and viewers.
How to cancel Trovo
Cancel on iOS (App Store)
- Open iOS Settings and tap your name.
- Go to Subscriptions → Trovo and choose Cancel Subscription.
- Note: Apple subscriptions generally require cancellation at least 24 hours before renewal to avoid being charged for the next period.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap the menu (three lines or profile icon).
- Select Subscriptions → Trovo - Watch & Play Together → Cancel Subscription.
- Follow the on-screen prompts to confirm cancellation.
Cancel via the web or payment provider
- Trovo’s Terms state you can cancel monthly subscriptions via Trovo’s website or by instructing your payment provider directly; direct instruction to your payment provider is regarded as valid.
- For details, consult Trovo’s Terms of Service: Trovo Terms and Services.
What happens when you cancel
Access after cancellation
If you cancel, you typically retain access to paid features for the remainder of the current billing period.
Once the period ends, paid features and subscriber-only options are removed from your account.
Renewals and billing
Cancellation stops future renewals; it does not usually reverse charges already billed for the current period.
If you cancel through your payment provider, that instruction is treated as valid per Trovo’s Terms.
Account data and content
Your account, profile and uploads/VODs remain unless you take separate action to delete the account or content.
If you want content removed, follow Trovo’s account or content deletion procedures or contact support.
Will I get a refund?
Trovo’s stated refund policy
Trovo’s Terms state that canceling during a billing period does not entitle you to a refund for that period; only future billing will stop.
One‑off subscriptions are explicitly non‑refundable under Trovo’s Terms.
Exceptions and merchant discretion
- Trovo does not advertise a statutory 14‑day cooling‑off or refund right in its policies; refunds are not guaranteed.
- Refunds may be possible at the merchant’s or payment provider’s discretion in exceptional cases.
Source: Trovo Terms and Services.
Trovo plans and pricing
Pricing availability
No official, detailed public pricing for subscription tiers was available in the verified sources used for this guide.
For plan specifics or current prices contact Trovo support or check the app store listing you used to subscribe.
Quick contact recommendation
If you need exact pricing, check your app store subscription page or Trovo account settings for the billed amount and plan name.
| Plan | 期間 | Price |
|---|---|---|
| Standard Subscription | 月額 | Contact for pricing |
| One‑off Purchase | - | Contact for pricing |
Your consumer rights in South Africa
General guidance
Trovo’s policies do not include a 14‑day statutory cooling‑off or refund right and state current billing period charges are non‑refundable.
This means refunds are governed primarily by Trovo’s Terms and the payment provider’s policies.
Local law considerations
South African consumer law provides protections in many cases, and some agreements may include a short cooling‑off period.
Digital subscription platforms can be treated differently; if unsure, consult the Consumer Protection Act and consider contacting the National Consumer Commission for guidance.
Customer experiences
Positive feedback
Many users praise Trovo’s core live‑streaming and VOD features, citing an intuitive interface and solid streaming basics.
These positive impressions are reflected in user review summaries.
Common complaints
- App instability: crashes, buffering and slow playback reported by users.
- Moderation/account issues: reports of unexplained bans or partner revocations.
- Monetization concerns: creators report high platform fees and pay‑to‑use design for some features.
Sources: User reviews summary, Platform review summaries.
Documentation checklist
Before contacting Trovo or payment provider
- Account email/username used with Trovo.
- Subscription receipt or transaction ID (from app store or bank).
- Date of last charge and billing cycle information.
When escalating or requesting refund
- Screenshots of subscription status in your Trovo account or app store.
- Copies of communication with Trovo support and the payment provider.
- Policy references (Trovo Terms) to cite in your request: Trovo Terms and Services.
Common mistakes
Missing the cancellation window
Example: Waiting until the renewal date to cancel. On Apple, cancelling less than 24 hours before renewal can result in another billed period.
Always cancel well before the renewal date to ensure the instruction is processed.
Cancelling the wrong place
Example: Unsubscribing on the website but forgetting to cancel the app‑store subscription (or vice versa), which can leave auto‑renewal active.
Confirm cancellation in the original billing channel (App Store, Google Play or your payment provider).
Comparative recap
Quick comparison setup
This table summarizes key points for quick decision making and reference.
How Trovo compares on important points
| Item | Trovo | Notes |
|---|---|---|
| Cancellation methods | App Store / Google Play / Web | Cancel where you originally subscribed; web cancellations valid per Terms. |
| Refunds | No refund for current period | One‑off purchases non‑refundable; merchant discretion for exceptions. |
| App stability | Mixed | Users report crashes and buffering issues in reviews. |
| Creator fees | Reported high | Creators report platform fees reducing take‑home revenue. |
After cancelling
Verify cancellation
Check your account and the original billing channel to confirm the subscription status shows cancelled.
Save any confirmation emails or screenshots for your records.
Where to get help
- Refer to Trovo’s Terms for billing and cancellation information: Trovo Terms and Services.
- For user experience reports and common issues, see aggregated reviews: User reviews and platform reviews.
Address
Cancellations department
Cancellation Department - Trovo, 10 Anson Road, #21-07, International Plaza, 079903 Singapore, Singapore.
Other corporate offices (for reference)
Trovo lists additional corporate or regional offices for other inquiries; use official channels in your app or Trovo website to confirm addresses if needed.