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Cancel TWITCH
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Twitch service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Twitch: Easy Method
What is Twitch
Overview
Twitch is a live-streaming platform primarily focused on gaming, creative content and live interaction between viewers and creators.
It offers free viewing plus paid options such as channel Subscriptions, Bits and in-app Sub Tokens to support streamers.
How subscriptions work
Subscriptions are recurring payments tied to a channel and grant perks like emotes and subscriber badges while active.
Subscriptions purchased on web differ in price from in-app purchases on stores such as the iOS App Store.
How to cancel Twitch
Cancel via Twitch (web or app)
- Open Twitch and go to your Subscriptions or subscription settings.
- Select the subscription you want to stop and choose the "Do Not Renew" option.
- Confirmation: cancellation is effective at the end of the current billing period.
- See Twitch terms for details: Twitch Terms of Sale.
Cancel via mobile stores (iOS / Google Play)
- If you bought the subscription or Sub Tokens through the App Store or Google Play, cancel in that store’s subscription manager.
- Open the App Store/Google Play > Account > Subscriptions and cancel the Twitch-related subscription there.
- Cancelling in the store prevents renewal; Twitch cannot cancel store charges for you.
- General guidance on store cancellations: How to cancel (guide).
What happens when you cancel
Access after cancelling
When you choose "Do Not Renew" your subscription stays active until the end of the current billing period.
You retain subscriber benefits (emotes, badges) until that period ends; no immediate loss of access.
Renewal and data
Automatic renewal is stopped for that subscription but other active subscriptions remain unchanged.
Twitch retains account and billing records per its policies even after cancellation.
Will I get a refund?
Twitch refund policy
Twitch generally does not offer refunds or credits after purchase for digital goods such as Subscriptions and Bits.
Digital purchases are non-refundable except where required by applicable law or Twitch’s discretion.
Exceptions and how to request
- Refunds may be granted at Twitch’s sole discretion for issues such as billing errors.
- If you believe a refund is justified, contact Twitch support and provide transaction details and explanation.
- See official terms for the policy: Twitch Terms of Sale (updated).
Twitch plans and pricing
Pricing summary
Below are representative prices for South Africa based on verified data. In-app store prices may be higher due to app store fees and promotions.
Prices can change; check the purchase flow for exact costs before buying.
| Plan | Price | Period | Features |
|---|---|---|---|
| Tier 1 Subscription (web) | R33.99 | Monthly | Standard Tier 1 channel sub - supports streamer |
| 1 Sub Token (in-app, iOS App Store) | R119.99 (or promotional R39.99) | Per token | Used in-app to subscribe; price may vary by promotion |
| Bits bundles (in-app, iOS App Store) | R39.99 - R399.99 | One-off | Bits to cheer in chat (approx. 95 to 1050 Bits available) |
| Multi-Sub Token bundles (in-app, iOS App Store) | R199.99 - R599.99 | Per bundle | Bundles of 5 or 10 Sub Tokens for in-app use |
Your consumer rights in South Africa
Cooling-off period
Under South African law (Electronic Communications and Transactions Act, Section 44) there is a seven-day cooling-off period for certain online purchases.
Consumers may be entitled to a full refund within 30 days after cancellation for qualifying purchases, excluding direct return costs.
Digital content exception
- This cooling-off right generally does not apply to digital content already delivered or accessed, such as Twitch subscriptions or Bits.
- For a local overview see: South Africa consumer returns guide.
Customer experiences
Common negative experiences
Users report difficulty cancelling when they forget which platform (web vs App Store/Google Play) was used to purchase.
There are complaints about unexpected recurring charges and limited recourse for in-app purchases.
Support and positive notes
Some users appreciate the ability to cancel anytime and retain benefits until the billing period ends.
However, customers sometimes find Twitch’s customer support automated or unhelpful when resolving billing disputes.
Documentation checklist
What to gather before contacting support
- Account username and email associated with the Twitch account.
- Transaction date, amount, and payment method used (card, PayPal, App Store).
- Subscription or token receipt screenshot from Twitch or the app store.
Additional helpful items
- Order reference or transaction ID from the store receipt.
- Short summary of the problem and what resolution you want (cancel, refund, credit).
- Relevant screenshots showing active subscription or charges.
Common mistakes
Example: Cancelling in the wrong place
A frequent error is cancelling on the Twitch website when the subscription was bought through the iOS App Store.
If you cancel on the wrong platform, the subscription will still renew via the store.
Example: Expecting automatic refunds
Another mistake is assuming Twitch will automatically refund mid-period cancellations; refunds are generally not provided.
Requesting a refund without providing transaction evidence or a clear reason reduces the chance of a positive outcome.
Comparative recap
Web vs in-app at a glance
The table below highlights key differences in price, purchase channel and refund implications for South African users.
| Plan / Channel | Price (approx.) | Period | Refund / Cancellation note |
|---|---|---|---|
| Tier 1 Subscription (web) | R33.99 | Monthly | Cancel on Twitch → active until period end; refunds generally not provided |
| 1 Sub Token (in-app, iOS) | R119.99 (promo R39.99) | Per token | Cancel/manage via App Store; in-app prices higher; refunds via store policies |
| Bits / Multi-Sub Bundles (in-app) | R39.99 - R599.99 | One-off / bundle | Non-refundable in most cases; check store receipt for any store-level refund options |
After cancelling
What to monitor
- Check that the subscription status changes to "Do Not Renew" or shows the end date for the active period.
- Verify your bank or card statement after the next billing date to ensure no unexpected charge occurs.
Useful links
- Twitch Terms of Sale (terms and refund info)
- Guide: How to cancel Twitch subscriptions
- South Africa consumer rights overview
Address
Primary mailing addresses
For formal notices, Twitch has listed corporate addresses in San Francisco. Use the address shown in official corporate documentation when sending notices.
Example address: Twitch Interactive, Inc., 350 Bush Street, 2nd Floor, San Francisco, CA 94104, United States.
Alternative corporate address
Another address commonly referenced for formal communications is 2 Embarcadero Center, San Francisco, CA 94111.
Include your account details and transaction evidence when sending any formal correspondence.