Cancellation Loot Crate: Easy Method

What is Loot Crate

Service overview

Loot Crate is a subscription service that delivers curated boxes of gaming and pop-culture collectibles, apparel, and exclusives on a recurring schedule.

Each crate typically contains themed items from licensed franchises aimed at fans of gaming, movies, and comics.

How subscriptions work

Subscriptions are managed through Loot Crate's website or via third-party app stores when purchased on mobile devices.

Billing recurs automatically until the subscription is cancelled according to Loot Crate's terms and the app store's rules where applicable.

How to cancel Loot Crate

Cancel via web (lootcrate.com)

• Go to Loot Crate and log in to your account.
• Navigate to "My Subscriptions," select your active subscription, then choose the cancel option.
• Complete cancellation at least 48 hours before the next renewal to avoid being charged for the upcoming term.

Cancel via email or app stores

• Email: Send a cancellation request to [email protected] including the account email and your subscription or order ID. Do this at least 48 hours before renewal.
• App Store / Google Play: If subscribed through Apple or Google, manage and cancel the subscription directly in the App Store / Google Play subscription settings; Loot Crate does not provide direct in-app cancellation for these purchases.

What happens when you cancel

Access and delivery

After cancelling, your subscription generally remains active until the end of the paid term; you will continue to receive crates already paid for.

There are no prorated refunds for mid-term cancellations; service access continues through the paid period.

Data and account

Account information, order history, and purchase records usually remain available in your account unless you request deletion.

If you need account changes or data removal, contact [email protected] for assistance.

Will I get a refund?

Standard refund policy

Loot Crate generally does not issue refunds for cancelled subscriptions and does not offer prorated refunds for cancellations made mid-term.

To avoid charges, cancel at least 48 hours before the next renewal date.

Exceptions and special cases

• Multi-month subscriptions may incur early termination fees instead of refunds (commonly $30 for 6‑month plans and $60 for annual plans as reported in available sources).
• Refunds or replacements for damaged or missing items are often considered if reported within 30 days, typically requiring photo evidence and review by support.
• South African consumers also have statutory rights (see next section) that may require refunds in specific circumstances for distance purchases.

Loot Crate plans and pricing

Pricing availability

No verified South African Rand (ZAR) subscription prices were located for 2024/2025 in available sources.

For accurate, current pricing please contact Loot Crate support or view the subscription flow on the official site.

Contact for local pricing

Your consumer rights in South Africa

Cooling-off period (ECTA)

Under Section 44 of the Electronic Communications and Transactions Act (ECTA), South African consumers generally have the right to cancel distance or electronic purchases within 7 days of receipt without giving a reason.

Sellers must provide a full refund within 30 days of cancellation, sometimes deducting only the direct cost of returning the goods.

See a summary of South African consumer rights: BusinessTech - consumer rights.

Implied warranty (CPA) and merchant terms

The Consumer Protection Act provides implied quality warranties (commonly 6 months) requiring repair, replacement, or refund for defective goods.

Loot Crate's own published terms may not reference South African statutory rights explicitly; statutory protections apply regardless of a merchant's terms.

Customer experiences

Positive reports

Some subscribers report receiving crates on schedule and receiving successful resolutions from support when damaged or missing items were reported promptly.

These positive outcomes tend to rely on timely communication and clear photographic evidence for damaged goods.

Negative reports

Public reviews include recurring complaints about delivery delays, wrong items shipped, poor customer service response, and difficulty obtaining refunds or cancellations.

Independent review platforms show mixed ratings; common issues cited are unexpected charges, long waits, and perceived poor value for some crates.

Documentation checklist

Essential account information

• Account email address used to register with Loot Crate.
• Subscription ID or order number (from account page or order confirmation).

Damage / return evidence

• Photos of damaged or missing items (clear, dated images).
• Order confirmations, shipment tracking numbers, and any prior communication with support.

Common mistakes

Missing the cancellation window

Users often try to cancel too close to renewal; Loot Crate requires cancellation at least 48 hours before the next billing to avoid charges.

Check your renewal date in "My Subscriptions" and set a calendar reminder well before the 48‑hour cutoff.

Attempting to cancel App Store subscriptions on the website

If you subscribed via Apple or Google Play, cancelling through Loot Crate's website will not stop app-store billing.

Always manage those subscriptions directly in the App Store or Google Play account settings to ensure cancellation takes effect.

Comparative recap

Quick comparison

After cancelling

What to monitor

Keep an eye on your payment method and account billing statements for any unexpected charges after cancellation.

If a charge appears, contact Loot Crate support immediately and preserve screenshots or statements as evidence.

Useful links and where to get help

• Official Loot Crate general information and terms: Loot Crate Terms of Service
• Step-by-step cancellation summary (third-party guide): Postclic - how to cancel Loot Crate
• South African consumer rights overview: BusinessTech - consumer rights

Address

Corporate address

Loot Crate (corporate headquarters): 3401 Pasadena Ave., Los Angeles, CA 90031‑1929, USA.

Support contact

Primary customer support contact: [email protected].

If you are in South Africa and believe statutory rights apply, retain all documentation and consider contacting local consumer-protection resources for further guidance.