Cancellation Fitme: Easy Method

What is FitMe

Overview

FitMe is a subscription-based fitness app that provides personalized workouts, AI-powered plans, and nutrition guidance to help users reach fitness goals.

The app offers multiple premium tiers (weekly, monthly, yearly) and in-app purchases via App Store, Google Play, or directly on the FitMe website.

Who it is for

FitMe is intended for users who want guided home workouts or AI-assisted training and are comfortable with recurring digital subscriptions.

Subscriptions renew automatically until cancelled through the platform used to purchase the plan.

How to cancel FitMe

Cancel via iPhone (App Store)

• Open iPhone Settings → tap your Apple ID → Subscriptions.
• Select FitMe from the list → choose Cancel Subscription → confirm.
• Cancellation stops future renewals; you keep access until the end of the paid period.

Cancel via Android (Google Play)

• Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions.
• Find FitMe → tap Cancel → follow the prompts to confirm cancellation.
• Cancellation prevents future charges but leaves access active until the subscription period ends.

Cancel on the FitMe website

• Log in at your FitMe account → go to Account → Settings → Manage Subscription.
• Choose Cancel and confirm the cancellation following on-screen instructions.
• Web cancellations stop future payments; access continues until the paid period expires.

What happens when you cancel

Access and renewals

After cancellation, the subscription will not auto-renew. You retain full access to premium features until the current paid period ends.

No new charges should occur after the cancellation date unless a payment error or another active subscription exists.

Account data and content

Your FitMe account and stored progress typically remain accessible for your account as per FitMe’s policies.

If you request full account deletion, some data may be removed; this may affect ability to restore prior progress.

Will I get a refund?

General refund policy

Generally, FitMe does not issue refunds after a subscription charge is processed unless there are billing errors or unauthorized charges.

Refunds are discretionary and often governed by the store used for purchase (Apple or Google) or by FitMe’s policies.

Exceptions and time-limited guarantees

• Web purchases: some plans may include a money-back guarantee if you contact support within the stated window and meet eligibility conditions.
• Billing errors or unauthorized charges may warrant investigation and potential refunds at FitMe’s discretion.
• For more cancellation context, see an independent cancellation guide: FitMe cancellation guide.

FitMe plans and pricing

Overview of plans

Below are App Store prices for South Africa drawn from the app listings in 2024/2025.

Multiple price points appear for some periods, likely reflecting promotions or different subscription options.

Pricing table (South Africa)

Your consumer rights in South Africa

Cooling-off and refunds

There is generally no automatic 14-day cooling-off or refund right for digital subscription services in South Africa.

Refunds must usually be requested and are handled according to the store’s terms or FitMe’s discretion.

When to escalate a dispute

• If you believe charges are unauthorized, contact your bank or card issuer immediately to dispute the transaction.
• If FitMe or the store does not resolve a billing error, you may lodge a complaint with local consumer protection authorities or file a chargeback with your payment provider.
• General cancellation information and rights overview: FitMe cancellation & rights.

Customer experiences

Positive feedback

Some users report satisfaction with FitMe’s programs and customer support, noting helpful guidance and effective workouts in reviews.

Positive comments often reference user-friendly plans and visible progress when the program is followed consistently.

Negative feedback

Other users have reported problems with unexpected or unauthorized charges and difficulty cancelling subscriptions, especially those activated via mobile carrier or SMS billing.

Complaints and examples of problems have been documented on review platforms: user complaints and app contact reports.

Documentation checklist

What to gather before contacting support

• Account email and username used for FitMe.
• Subscription receipt or order confirmation (from Apple, Google Play, or web).
• Date and amount of the charge shown on your bank or card statement.

Supporting evidence

• Screenshots showing the subscription in your App Store / Play Store / FitMe account.
• Any cancellation confirmation emails or in-app screenshots showing the subscription status.
• Copies of any communication with FitMe support and dates/times of contact.

Common mistakes

Canceling in the wrong place

A common error is attempting to cancel inside the app without cancelling the store subscription. If you subscribed via Apple or Google, you must cancel through that store.

If you cancel only the app account but not the App Store/Play Store subscription, charges will continue.

Missing proof and timing issues

Not keeping receipts or failing to act promptly after noticing an unexpected charge makes refund or dispute resolution harder.

Delays in contacting support or the payment provider reduce the chance of a discretionary refund.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

Keep screenshots or emailed cancellation confirmations for your records and check your payment method for further charges.

If you are charged after cancellation, contact the platform (Apple/Google) and your bank, and prepare your documentation for a dispute.

Useful links and escalation

Independent cancellation guides and user reports can help you understand common problems: cancellation guide.

If you need to review complaints or contact information examples, see user reports: user complaints and app contact reports.

Address

Mailing address for notices

FitMe, Virtual Arhitecture SRL, 35 Prunului Street, apartment 25, Brasov, RO 500024.

How to send a cancellation notice

If sending a registered cancellation letter, include your account email, subscription details, and a clear statement that you cancel the subscription effective immediately.

Keep proof of postage and delivery for your records in case you need to escalate the matter.