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Cancel HORIZON LEISURE CENTRE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Horizon Leisure Centre service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Horizon Leisure Centre: Easy Method
What is Horizon Leisure Centre
Overview
Horizon Leisure Centre is a subscription-based leisure operator that provides gym access, group classes, swim lessons and event sessions (such as AirXtreme inflatables).
The organisation operates under Horizon Leisure Centres (UK) terms and conditions and manages memberships, cancellations and refunds through its website and a partner, Xplor Technologies.
Location note for South Africa
Horizon Leisure Centres is primarily a UK-based operator; there is no verifiable South African branch or official South African address listed on the provider’s public pages.
If you are in South Africa and believe you have a Horizon membership, confirm your contract details and point of sale before relying on local consumer protections.
How to cancel Horizon Leisure Centre
Cancel within 14-day cooling-off period
- If you signed up in-centre or online, you have a statutory 14-day cancellation right from the date of sign-up for a full refund (subject to the provider’s terms).
- Use the provider’s terms page to confirm the exact start date and refund handling: Terms & Conditions.
Cancel Direct Debit or ongoing membership
- Direct Debit members must email Xplor Technologies with at least one full calendar month’s notice to cancel the Direct Debit instruction.
- Include your full name, address, date of birth and a valid reason (for example: relocation, long-term illness, redundancy, pregnancy or breach of contract) and attach appropriate proof where requested.
- See the Horizon cancellations page for the official process: Horizon cancellations.
- Note: annual memberships are stated as non-cancellable once purchased.
What happens when you cancel
Access and membership end
Cancellation within the 14-day statutory cooling-off period generally leads to termination of the contract and processing of a refund (subject to pro-rata deductions for services used).
For Direct Debit cancellations outside that period, membership access and billing typically continue until the notice period ends unless otherwise agreed in writing.
Payments, data and confirmation
Refunds are normally returned via the original payment method. Keep written confirmation of cancellation and any confirmation number or email.
Personal data and membership records are managed under the centre’s terms and privacy policy; check the Terms & Conditions for retention and data handling details: Terms & Conditions.
Will I get a refund?
14-day statutory refund
- If you cancel within 14 days of sign-up you are eligible for a full refund of membership fees subject to a deduction for any used services and excluding any non-refundable admin fee.
- Refunds are normally processed back to the original payment method - check the Terms & Conditions for timing and specifics: Terms & Conditions.
Other refunds and exceptions
- Admin fees (examples shown on provider pages) are generally non-refundable unless cancellation arises from a statutory right or a provider breach.
- Swim-school lesson refunds issued by the provider must be redeemed within one calendar month; after that no refund is issued: Rules of Membership.
- AirXtreme inflatable tickets are final sale. If a session is postponed you may receive a credit note valid for 12 months rather than a cash refund: AirXtreme T&C.
Horizon Leisure Centre plans and pricing
Pricing availability
No verified plan prices for Horizon Leisure Centre in South Africa were found on the provider’s public pages.
Available official information relates to membership rules and cancellation terms rather than local South African pricing.
How to get current prices
Contact the operator through their official site or the cancellations/help pages to request pricing for your centre and location.
Official cancellation and terms pages: Cancellations | Terms & Conditions.
| Plan | Price / Notes |
|---|---|
| Memberships | Contact for pricing - see official site |
| Swim school / Class passes | Contact for pricing - see official site |
Your consumer rights in South Africa
Overview of South African consumer protections
South Africa’s Consumer Protection Act and related laws provide rights to fair treatment, accurate information and remedies for defective goods or services.
Specific cooling-off or cancellation rules depend on how and where the contract was concluded and the applicable law stated in your contract.
How this affects Horizon members in South Africa
Horizon Leisure Centres operates under UK-based terms and uses UK processes for cancellations and refunds as published on its site.
If you are in South Africa and contracted with the UK entity, local consumer protections may be limited; seek local legal advice if you believe South African law should apply.
Customer experiences
Positive feedback
Some users praise Horizon’s facilities and inclusive centres; Trustpilot shows mixed reviews with a moderate TrustScore reflecting both satisfied customers and criticisms: Horizon on Trustpilot.
Positive reviews often mention helpful staff and broad class offerings.
Negative feedback
Other users report issues with stopping Direct Debit payments and disputes over refunds being issued as credit notes rather than cash refunds.
Forum reports describe delays in cancelling payments or receiving only cashless credit for cancelled lessons; raise these points promptly with the provider if relevant to your case.
Documentation checklist
Essential items to prepare
- Full name, current address and date of birth (required for Xplor cancellations).
- Membership number or account reference (if available).
- Proof supporting your reason to cancel (e.g., relocation evidence, medical note, redundancy letter).
Optional but useful items
- Copy of the Direct Debit mandate or bank statement showing payments (helps verify amounts and dates).
- Copies of any emails, receipts or written confirmation of purchases and prior communications with the centre.
Common mistakes
Not providing proper notice
Members often fail to give the required one full calendar month’s notice for Direct Debit cancellations. This can result in additional payments while the cancellation is processed.
Assuming annual memberships are cancellable
Annual memberships are documented as non-cancellable once purchased on the provider pages - attempting to cancel without qualifying grounds is frequently unsuccessful.
Comparative recap
Quick reference table
| Feature | Horizon Leisure Centre (per official pages) | What to expect |
|---|---|---|
| Statutory cooling-off | 14-day cancellation from sign-up (full refund minus admin fee and pro-rata use) | Claim within 14 days via the process on the Terms & Conditions page |
| Direct Debit cancellation | Email Xplor with at least one full calendar month’s notice and identity + proof | Prepare proof and expect billing to run until notice period completes |
| Admin fees | Generally non-refundable (unless statutory right applies) | May be deducted from refunds; check Terms & Conditions |
| Annual membership | Cannot be cancelled once purchased | Check contract before purchase; exceptions only for special grounds |
| Event / ticket refunds (AirXtreme) | Tickets final sale; postponement yields 12-month credit note | No cash refunds for postponed sessions; credit note only |
How to use the table
Use this comparative recap to check which rules apply to your membership type and what evidence or notice you must provide.
Always verify specifics on the official pages linked below before taking action.
After cancelling
What to check immediately after cancellation
- Obtain and save written confirmation of the cancellation and any reference number.
- Monitor your bank account for refunds or to ensure Direct Debit stops after the notice period.
- Keep copies of all documents and proof of postage or emails in case of future disputes.
Helpful links and next steps
- Official cancellations information: Horizon cancellations.
- Terms & Conditions (refunds, admin fees, cooling-off): Terms & Conditions.
- Swim-school and membership rules: Rules of Membership.
- AirXtreme ticket terms: AirXtreme T&C.
- Independent reviews summary: Trustpilot.
Address
Official provider contact
The Horizon Leisure Centre pages do not list a verifiable South African address on the public pages referenced.
Use the official website pages above to find updated contact methods or local centre details where available.
If you are in South Africa
If you believe you have been charged by Horizon while resident in South Africa, preserve all contract documents and contact the provider via the official pages linked earlier.
Consider seeking local consumer advice or legal counsel if you require confirmation whether South African consumer law applies in your case.