Cancellation Les Mills On Demand: Easy Method

What is Les Mills On Demand

Service overview

Les Mills On Demand (also shown as LES MILLS+) is a subscription fitness service that streams on‑demand workout classes, programmes and training plans across web, mobile and TV devices.

Who it's for

The service suits home exercisers who want instructor‑led classes (HIIT, strength, yoga, etc.), regular new releases, and downloadable workouts where included in the plan.

How to cancel Les Mills On Demand

Cancel via Apple (iOS)

• Open your Apple device and go to Settings > [your name] > Subscriptions.
• Find the LES MILLS+ subscription and select Cancel Subscription; access continues until period end.
• More detail: Les Mills help - cancel via Apple.

Cancel via Google Play (Android)

• Open Google Play Store > Menu > Subscriptions, find LES MILLS+ and choose Cancel.
• Alternatively, in the LES MILLS+ app go to Profile → Settings → My Account → Subscriptions to manage cancellation.
• More detail: Les Mills help - cancel via Google Play.

Cancel via web (direct subscription)

• Sign in at lesmillsplus.com, open My Account → Subscription Details and select Cancel Subscription.
• Access continues until the end of the paid period after cancellation.
• Official guidance: Les Mills help - web cancellation.

Cancel via reseller or gym

• If your subscription came through a gym, reseller or third‑party, cancel directly with that provider - Les Mills cannot cancel third‑party sales.
• Check your original purchase confirmation for the reseller’s cancellation route.

What happens when you cancel

Access after cancellation

After you cancel, you retain access to LES MILLS+ until the end of the paid billing period (no immediate cut‑off for standard subscription cancellations).

Renewal and billing

Automatic renewal stops at the end of the current paid period once cancellation is processed through the platform used to subscribe.

Account data

Your profile and usage history typically remain available to you, but permanent account deletion may require a separate request through support.

Third‑party subscriptions

If your plan is managed by a reseller, the reseller controls billing and access; contact them directly for post‑cancellation questions.

Will I get a refund?

Standard refund policy

Les Mills On Demand does not offer refunds once a subscription has been purchased; there are no pro‑rata refunds for unused time.

Trial period and avoiding charges

New customers are offered a free 14‑day trial. Cancel before the trial ends (allowing at least 24 hours) to prevent being charged when the trial converts to a paid subscription.

Exceptions and disputes

If you believe an error occurred (double charge, billing after cancellation), gather receipts and contact the platform you subscribed through first (Apple, Google Play, or the reseller).

Official reference

See Les Mills’ payment and refund details: Payments & refunds - Les Mills help.

Les Mills On Demand plans and pricing

Pricing snapshot (South Africa)

Prices below were taken from the South African App Store listing for LES MILLS+ (early 2026). Check your purchase screen for the exact current price that applies to your account.

Plan features and notes

“Base” plans include a limited collection. “Premium” plans provide full access to the 2,000+ workouts, programs, downloads and multi‑device streaming.

Your consumer rights in South Africa

Right to clear terms and fair value

South African consumer law requires transparent terms and fair value for paid services. The subscription terms (cancellation and refund rules) should be clearly disclosed to you at purchase.

Cooling‑off and trial rights

The free 14‑day trial supports a practical cooling‑off period; cancelling within the trial prevents conversion into a paid subscription when done in time.

Unfair practices and disputes

Recurring problems - being charged after cancellation or unexpected changes - may raise concerns under the Consumer Protection Act of South Africa.

How to escalate

If you cannot resolve a billing dispute with Les Mills or the platform, you can contact local consumer protection authorities or seek advice from a consumer rights organisation in South Africa.

Customer experiences

Positive feedback

Many users praise the breadth of workouts, high‑quality instructors, motivating classes and weekly new releases.

Some reviewers find LES MILLS+ brilliant and affordable, highlighting the value of the class library and instructor quality.

Common complaints

Negative feedback often cites app navigation problems, crashes, search limitations and confusing account access across platforms.

Other recurring issues include disputed charges, subscriptions that appear to continue after cancellation, and dissatisfaction with some content elements.

Where feedback appears

Read user reviews on third‑party sites for a range of experiences: user overview and Trustpilot reviews.

Documentation checklist

Before contacting support

• Subscription confirmation or receipt (email or app store purchase history).
• Account email or username used for the LES MILLS+ account.
• Date and amount of the last charge.

Helpful evidence for disputes

• Screenshots of subscription settings showing cancellation status.
• Records of correspondence with the reseller or app store.
• Bank or card statements showing the charge(s) in question.

Common mistakes

Canceling in the wrong place

A frequent error is cancelling LES MILLS+ inside the app but having subscribed via Apple or Google; the platform used to buy the subscription must be used to cancel.

Missing the trial cut‑off

Not cancelling at least 24 hours before the end of the free 14‑day trial can allow the subscription to auto‑renew and incur the first charge.

Assuming immediate refund or immediate cutoff

Another mistake is expecting a refund or immediate loss of access. Les Mills does not provide pro‑rata refunds and access usually remains until the paid period ends.

Comparative recap

Quick comparison

The table below summarises cancellation method, refund stance and access after cancelling for each subscription route.

After cancelling

Follow‑up steps

• Keep your cancellation confirmation and any email receipts for records.
• Check the account or app subscription page later to confirm the status did change to cancelled.

Useful official links

• How do I cancel my subscription?
• Payments and refunds

Address

Corporate address

Les Mills International Limited, 22 Centre Street, Auckland 1010, New Zealand.

Contact notes

There is no specific physical cancellation address listed; use the platform you purchased through or the Les Mills support pages above for account and billing issues.