Cancellation Les Mills: Easy Method

What is LES MILLS+

Overview

LES MILLS+ is Les Mills' subscription fitness platform that streams group workout classes and programmes for use on web, mobile and TV devices.

The service offers on‑demand classes, workout plans, challenges and downloadable sessions depending on the plan.

Availability in South Africa

LES MILLS+ is offered in South Africa and pricing is shown in South African Rand (ZAR) in local app stores and the service interface.

Subscriptions can be purchased directly from Les Mills, via app stores (Apple App Store, Google Play) or through gyms/resellers.

How to cancel LES MILLS+

Cancel via the web

• Log into your account at lesmillsplus.com or the LES MILLS+ web portal.
• Go to My Account → Subscription Details → Cancel Subscription.
• You will retain access until the end of the paid period; follow any on‑screen confirmation.
• More details: Les Mills support: How do I cancel my subscription?

Cancel via iOS (App Store)

• On your iPhone or iPad open Settings → [your name] → Subscriptions → LES MILLS+ → Cancel Subscription.
• Confirm cancellation; App Store handles billing and access continues until the period ends.
• If you need help with App Store billing, use Apple's subscription support in your device settings.

Cancel via Google Play (Android)

• Open the Google Play Store → Payments & subscriptions → Subscriptions → select LES MILLS+ → Cancel Subscription.
• Alternatively, in the LES MILLS+ app: Profile → Settings → My Account → Subscriptions → Cancel.
• Google Play handles billing; access remains active until the paid period ends.
• More details: Les Mills support: Google Play cancellation

Cancel via a reseller or gym

• If your subscription was purchased through a gym or reseller you must cancel directly with that provider.
• Les Mills cannot cancel reseller or gym subscriptions on your behalf; check your gym's terms and contact them for cancellation steps.

What happens when you cancel

Access after cancellation

When you cancel a LES MILLS+ subscription you keep access for the remainder of the paid period.

Access does not end immediately on cancellation unless otherwise specified by the billing provider.

Renewal and account data

Cancellation stops automatic renewal; you will not be billed again after the current period ends.

Les Mills retains account and purchase records per their policies; check your account settings for data or content retention details.

Will I get a refund?

Refund policy

Les Mills states that no refunds are offered once a subscription is purchased; cancelling stops future billing only.

No pro‑rata refunds are provided if you cancel partway through a paid period.

Trial period and exceptions

• New customers are offered a free 14‑day trial; cancel before the trial ends to avoid being charged.
• If you believe an error or billing dispute applies, gather receipts and contact support promptly; see Les Mills payment guidance.
• Official details: Les Mills support: Payments and refunds

LES MILLS+ plans and pricing

Available plans

Notes on pricing

Prices shown are in South African Rand (ZAR) as listed in the South African Apple App Store and may vary by store or location.

Annual plans typically provide a lower per‑month equivalent cost. Always confirm the price on your device before purchase.

Your consumer rights in South Africa

Cooling‑off and the Consumer Protection Act

South African consumer law provides for certain cooling‑off or right‑of‑return protections under the Consumer Protection Act.

These rights can apply to digital goods and subscriptions depending on disclosure and how the sale was made.

How Les Mills policy interacts with local rights

• Les Mills' stated policy is no refunds after purchase; this may conflict with statutory rights if the seller did not comply with disclosure rules.
• If you believe your South African consumer rights were breached, keep records and consider contacting local consumer protection bodies or legal advice.

Customer experiences

Positive feedback

• Many users praise the motivating instructors, broad class library and usefulness of workout plans and downloads.
• Review summaries often note affordability and the convenience of working out at home.

Common complaints

• Users report app crashes, login/subscription recognition errors and occasional access failures.
• Some report unexpected subscription expiries, pricing changes, or slow/unresponsive customer service in billing cases.

Documentation checklist

What to gather before you contact support

• Account email or username and the device/store (Apple ID or Google Play account) used to subscribe.
• Payment receipts, bank or card statements showing the charge, and screenshots of subscription details.
• Any confirmation emails, dates of purchase, and the subscription ID if available.

Why these documents help

Having evidence speeds verification and helps support or a reseller locate your subscription quickly.

Documentation is essential if you need to escalate a dispute or exercise consumer rights in South Africa.

Common mistakes

Typical cancellation errors

Attempting to cancel the wrong subscription store (e.g., cancelling in the app when you bought via Google Play) will not stop billing.

Failing to confirm a cancellation or not keeping the cancellation confirmation can lead to unexpected renewals.

Subscription and access pitfalls

Assuming access ends immediately after cancellation can cause confusion; access generally remains until the paid period ends.

Not checking whether the subscription is managed by a gym/reseller can prevent successful cancellation; always verify the purchase channel.

Comparative recap

Quick comparison of cancellation routes

Key takeaway

Always cancel through the same channel used to subscribe and keep confirmation evidence; store‑level subscriptions require contacting the store or gym directly.

After cancelling

What to check immediately

• Confirm you receive a cancellation confirmation email or on‑screen confirmation and save it.
• Check your next billing date and monitor your bank/card statement for any unexpected charges.

Useful links

• How do I cancel my subscription? (Les Mills support)
• Payments and refunds (Les Mills support)
• Google Play cancellation (Les Mills support)

Address

Corporate address

Les Mills International Limited

22 Centre Street, Auckland 1010, New Zealand

Support contact notes

Les Mills does not provide a South Africa‑specific cancellation mailing address; follow the cancellation steps above or contact the gym/reseller if that is where you purchased the subscription.

Use the Les Mills support articles linked above for step‑by‑step guidance and official policy details.