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Cancel MAD MUSCLE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mad Muscle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mad Muscle: Easy Method
What is Mad Muscle
Service overview
Mad Muscle is a subscription-based fitness app that offers personalised workout plans, nutrition guides and exercise videos. It provides plans for different experience levels and goals through in-app subscriptions.
What it includes
Core features include workout programmes, meal plans, progress tracking and instructional media. Subscriptions can be purchased via the Mad Muscle website, Apple App Store or Google Play.
How to cancel Mad Muscle
Cancel via the MadMuscles website
- Log in at My Account → My Subscription.
- Click "Cancel renewal" and select a reason.
- If the cancel button is missing, wait up to 24 hours for subscription data to sync before trying again.
Cancel via app stores (Apple / Google)
- Apple App Store: Cancel through your Apple ID subscription settings. Do this at least 24 hours before the next billing date to avoid renewal.
- Google Play: Cancel via Google Play → Subscriptions in your account settings at least 24 hours before the next billing date.
What happens when you cancel
Access and renewal
Cancelling stops future renewals but does not usually remove immediate access. You typically retain access until the end of the current billing period.
Timing and sync delays
If you cannot see a cancel option on the website immediately, subscription data can take up to 24 hours to synchronise. Wait and check again before contacting support.
Will I get a refund?
App Store and Google Play purchases
Refunds for subscriptions purchased through the App Store or Google Play must be requested via Apple's or Google's refund systems. Mad Muscle directs those requests to the respective platform.
See Mad Muscle's refund guidance for details: How to request a refund.
Website purchases and exceptions
Refund requests for purchases made on the MadMuscles website are reviewed by the MadMuscles Billing Team and are not guaranteed. Approval depends on the circumstances.
MadMuscles appears to grant refunds rarely, except for billing errors or duplicate charges. Third-party guidance notes a strict refund approach.
Mad Muscle plans and pricing
Overview of South Africa pricing
The following prices reflect listings on the South African Apple App Store (2024/2025 data) and may change. Two bundle tiers appear for the Workout & Meal Plan.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month | R399.99 | Monthly | Access to workouts & diet |
| 3 Months | R799.99 | Quarterly | Access to workouts & diet |
| 6 Months | R1,199.99 | Half-Year | Access to workouts & diet |
| 1 Year | R1,199.99 | Annual | Access to workouts & diet |
| Meal Plan (1 Month) | R144.99 | Monthly | Meal Plan only |
| Meal Plan (3 Months) | R299.99 | Quarterly | Meal Plan only |
| Workout & Meal Plan | R349.99 | Unknown | Bundle |
| Workout & Meal Plan (higher tier?) | R519.99 | Unknown | Bundle (higher tier?) |
| Lifetime | R2,499.99 | Lifetime | Access to app for life |
Your consumer rights in South Africa
Cooling-off period
South African consumers are generally entitled to a cooling-off period (commonly 14 days) for online purchases under the Consumer Protection Act. This may allow cancellation and a full refund if within that period.
Dispute and enforcement options
If refunds are refused despite valid cancellation or billing errors, you can escalate through your bank, payment provider or lodge a complaint with consumer-protection bodies. Document everything before escalating.
Customer experiences
Positive feedback
Some users report effective, beginner-friendly workout plans and that the app fits easily into their routines. A minority of users said they could manage or cancel subscriptions without issues.
Negative feedback
Multiple users report unexpected or duplicate charges, difficulty obtaining refunds and slow or unhelpful customer support. These reports suggest exercising caution and keeping records of billing.
Documentation checklist
Essential records to gather
- Subscription receipts and payment dates (bank or App Store/Google Play receipts).
- Screenshots of subscription pages, cancellation attempts and confirmation messages.
- Email exchanges with MadMuscles support and any support ticket numbers.
When escalating
- Save timestamps for calls or chats and the name/ID of any agent you dealt with.
- Prepare a clear timeline of charges and cancellation attempts before contacting your bank or a consumer body.
Common mistakes
Assuming deleting the app cancels the subscription
Deleting the Mad Muscle app or unsubscribing from marketing emails does not cancel your subscription. You must cancel via the website or the app store used to purchase the subscription.
Waiting until the last minute
Waiting until the billing date can cause auto-renewal if processing delays occur. Cancel at least 24 hours before the next billing date when using Apple or Google Play.
Comparative recap
At-a-glance comparison
| Feature | Website subscription | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | My Account → My Subscription → Cancel renewal | Cancel via Apple ID subscription settings | Cancel via Google Play → Subscriptions |
| Refund route | Request reviewed by MadMuscles Billing Team (not guaranteed) | Request through Apple refund system | Request through Google Play refund system |
| Notice period | Allow up to 24 hours for website sync if cancel button missing | Cancel at least 24 hours before next billing date | Cancel at least 24 hours before next billing date |
| Access after cancel | Retain access until end of billing period | Retain access until end of billing period | Retain access until end of billing period |
After cancelling
Immediate follow-up steps
Keep confirmation screens or emails as proof of cancellation. Monitor your bank or App Store/Google Play statements for any unexpected charges in the next billing cycle.
If you cannot cancel or need a refund
If the website cancel button is missing, wait 24 hours then try again. For refund requests and further guidance, consult MadMuscles help pages:
Address
Corporate address
AmoApps Limited, 1st Floor, Georgiou Christoforou 8, 2012 Strovolos, Nicosia, Cyprus
Support correspondence
Mad Muscle provides support and billing help via its help centre and in-app support channels. Use the support articles linked above to start a request or find the correct contact route.