Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation My Pt Hub: Easy Method
What is My Pt Hub
Overview
My Pt Hub is a gym‑fitness platform that helps personal trainers and clients manage workouts, nutrition plans, bookings and progress tracking in one place.
Who uses it
Personal trainers, small studios and individual clients use the service to deliver training programmes, communicate and track results via web and mobile apps.
How to cancel My Pt Hub
Cancel via Website / Web App
- Log in to your My Pt Hub account in a web browser.
- Go to Settings → General → Manage Subscription.
- Select Cancel or Pause. Note: annual subscriptions cannot be paused.
Cancel if you purchased via Apple App Store or Google Play
- If you subscribed through your mobile device store, cancel through your device’s subscription management settings.
- My Pt Hub does not manage cancellations for App Store or Google Play purchases inside the app; use Apple/Google account subscriptions to stop renewals.
What happens when you cancel
Access after cancellation
Your account will generally retain access until the end of the current paid period. You can still export data while you have access.
Billing and renewals
Once you cancel, automatic renewals should stop at the end of the billing cycle. If you subscribed via Apple or Google, stopping the store subscription ends renewals.
Data retention
My Pt Hub’s public help and terms indicate you should export any data you need before access ends. Keep local copies of important client or program data.
Will I get a refund?
Official refund policy
My Pt Hub’s terms state the supplier does not provide credits or refunds for fees already due or paid; early termination does not guarantee a refund.
Exceptions and consumer rights
- There is no mention of a 14‑day cooling‑off right in My Pt Hub’s public terms or help centre.
- However, South African consumer law may provide remedies in cases of defective service or misrepresentation (see consumer rights section).
My Pt Hub plans and pricing
Known / reported pricing
South African listings reference a Starter equivalent price. This price is inferred from third‑party listings and may not reflect live My Pt Hub billing.
Confirm pricing
For current official pricing, contact My Pt Hub or check your account billing screen. Third‑party sites may show local currency conversions.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Starter (inferred) | R22.50 | 月額 | Up to 3 clients; workouts; nutrition plans; bookings; basic branding (based on third‑party listings) |
Your consumer rights in South Africa
National Consumer Protection Act (NCPA)
South African consumers have rights under the NCPA, including protections against defective services and misleading representations.
Cooling‑off and remedies
- My Pt Hub’s publicly available terms do not state a 14‑day cooling‑off period.
- If you believe the service was defective or misrepresented, you may be entitled to remedies under South African law despite the vendor’s “no refunds” clause.
Customer experiences
Positive feedback
Users in South Africa praise My Pt Hub’s ease of use, intuitive interface and value for money, noting useful templates and combined training/nutrition management.
Negative feedback
Some customers report difficulties cancelling annual plans and unexpected continued billing after cancellation attempts.
Other complaints mention limited customisation, occasional bugs and missing exercise videos.
Documentation checklist
Before you cancel
- Screenshot your active subscription details from Settings → General → Manage Subscription.
- Export or save client data, workout plans, invoices and receipts you need.
When requesting support or disputing billing
- Save confirmation emails, timestamps of cancellation attempts and screenshots of subscription status.
- Record the payment method and billing dates to support any refund or dispute claim.
Common mistakes
Cancelling via the wrong place
A frequent error is attempting to cancel an App Store/Google Play subscription inside the My Pt Hub app instead of via the device store subscription settings.
Assuming automatic refunds
Users sometimes expect automatic refunds after cancelling mid‑period. My Pt Hub’s terms state there are no refunds for fees already paid; verify your expectations before cancelling.
Comparative recap
Quick feature comparison
| Feature | My Pt Hub | Typical competitor | Price (ZAR) | 期間 |
|---|---|---|---|---|
| Ease of use | Generally rated intuitive by users | Varies; some competitors more complex | R22.50 (Starter, inferred) | 月額 |
| Cancellation | Cancel in web Settings; App Store/Play via device | Some competitors allow in‑app store management | Depends on plan | 月額 / 年間 |
| Refunds | Terms: no refunds stated | Some competitors offer prorated refunds | Varies | 月額 / 年間 |
Notes on the table
Price and policy entries combine vendor terms and third‑party reports; confirm current details with My Pt Hub or your store provider.
After cancelling
What to do immediately
- Export client lists, programs and any financial records before access ends.
- Check your bank or card statement to confirm future renewals have stopped.
Where to get help
My Pt Hub cancellation instructions are on their support site: Cancel subscription (My Pt Hub Help).
Independent guidance and letter templates are available from third‑party advice pages: Postclic MyPtHub cancellation guidance.
Address
Postal address
My PT Hub
Greenacre Court, Station Road, Burgess Hill, West Sussex, RH15 9DS, United Kingdom
Reviews and community
For user reviews and experiences see listings such as Capterra and Trustpilot.
Capterra reviews: My Pt Hub on Capterra; Trustpilot: My Pt Hub on Trustpilot.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.