Cancellation Myfitcoach: Easy Method

What is MyFitCoach

Overview

MyFitCoach is a personalised strength-training app that delivers tailored workout plans, tracking and coaching via subscription. It helps users set goals, track progress and adjust plans to available equipment.

How it is delivered

The service is delivered as a digital subscription through the app (iOS/Android) or directly via the website (Stripe customer portal). Content and coaching begin once the subscription is active.

How to cancel MyFitCoach

Cancel on iPhone (App Store)

• Open iPhone Settings → tap your name → Subscriptions → MyFitCoach → Cancel Subscription.
• See the official cancellation help: MyFitCoach cancellation guide.

Cancel on Android (Google Play) and Website

• Open Google Play → Menu → Subscriptions → MyFitCoach → Cancel Subscription, or use Play’s website subscription management.
• If purchased via the website (Stripe), log into the Stripe Customer Portal using the email link, go to subscription management and click “cancel plan”. You can also use the app Settings → Manage subscription.

What happens when you cancel

Access after cancelling

Cancelling stops future recurring billing but typically preserves access until the end of the already-paid billing period. You should be able to use the app until that expiry.

Account data and renewal

Your account and training data usually remain available after cancellation, though access to premium features ends when the paid period expires. Auto-renewal will stop after cancellation.

Will I get a refund?

Website (Stripe) purchases

• MyFitCoach offers a voluntary 30-day money-back guarantee for website purchases if requested within 30 days and you meet the usage conditions.
• Usage conditions: you must have completed ≥8 workouts of ≥60 minutes on 8 different days and provide proof (screenshots or screen recording).
• Full policy details: MyFitCoach refund policy.

App Store and Google Play purchases

• Refunds for App Store or Google Play purchases must be requested through the respective store refund procedures; MyFitCoach cannot process these refunds directly.
• For terms on digital purchases and consumer rights, see: MyFitCoach terms.

MyFitCoach plans and pricing

Available plans (South Africa)

Pricing shown is pulled from the Apple App Store listing for South Africa and was accurate at the time of the latest crawl.

Notes on tiers

There may be alternative annual tiers or regional variants. Contact the app store listing or MyFitCoach support for confirmations before purchase.

Your consumer rights in South Africa

General protection

South African consumers are protected by the Consumer Protection Act (CPA) which requires services to be provided with reasonable care and in a timely manner.

Digital content and refunds

There is no automatic EU-style 14-day digital cooling-off period under South African law. Refunds for digital subscriptions are typically governed by the seller’s stated policy and applicable contract terms.

If you believe the service was defective or misrepresented, you can raise the issue with the vendor, lodge a complaint with your payment provider, or seek advice from a consumer-protection body.

Customer experiences

Positive feedback

Users praise MyFitCoach for an easy-to-use interface, personalised plans, progress tracking and adaptable programs for different equipment and goals.

Many appreciate the motivational structure, progressive overload and variety built into plans.

Negative feedback

Complaints commonly reference difficulties with cancellations and refunds, including reports of continued charges or denied refunds after requests.

Other issues cited include app bugs (unit mismatches), limited plan customisation, repetitive workouts and some UX glitches.

Documentation checklist

Essential items to gather

• Subscription receipts or bank/credit card statements showing the charge.
• Screenshots of the active subscription in the app or app store.
• If requesting a 30-day refund: screenshots or screen recordings proving ≥8 workouts of ≥60 minutes on 8 different days.
• Any correspondence with MyFitCoach or app-store support about cancellation or refund.

Optional supporting items

• Device logs or timestamps showing app usage where relevant.
• Relevant app-store refund request IDs (if available) or email confirmations.

Common mistakes

Not cancelling in the correct place

Users sometimes cancel in the app but their subscription was billed through the App Store or Google Play, so the platform subscription remains active and continues to auto-renew.

Missing documentation or late requests

Failing to save receipts, screenshots or to meet the stated usage conditions delays or prevents voluntary refunds. Always keep evidence and request refunds within the vendor’s stated timeframe.

Comparative recap

Quick comparison of cancellation routes

The table below summarises the main cancellation methods, where to request refunds, and expected outcomes.

After cancelling

Follow-up actions

Keep confirmation of cancellation from the platform or Stripe portal and monitor your bank statements for any unexpected charges after the billing period ends.

Helpful links

• Official cancellation guide: How do I cancel my subscription?
• Refund policy and conditions: MyFitCoach refund policy
• Terms of service and consumer information: MyFitCoach terms

Address

Registered business address

MyFitCoach GmbH, Marie‑Jahn‑Straße 20, 30177 Hannover, Germany.

Support note

For account-specific issues, include the documentation checklist items and contact MyFitCoach via the in-app support or the official help links above.