Cancellation Sweat: Easy Method

What is Sweat

Overview

Sweat is a fitness app that offers workout programs, nutrition guidance and coach-led plans aimed primarily at women. It delivers a mix of strength, HIIT, cardio and recovery sessions via mobile and web platforms.

Who it's for

The app is for users who want structured training plans, program progression and on-demand workouts. Subscriptions provide full access to trainer content and in-app features on supported devices.

How to cancel Sweat

Cancel on iOS (App Store, in-app)

• Open the Sweat app and tap your profile.
• Scroll down and select "Cancel Subscription".
• Answer the cancellation survey and confirm in the app.
• Finish the process in your Apple ID Subscriptions in device settings to stop renewal.

Cancel on Android (Google Play, in-app)

• Open the Sweat app, go to profile and tap the bottom "Cancel Subscription" option.
• Or open Google Play Store → Subscriptions → Sweat → Cancel.
• Complete any on‑screen survey; cancellation stops future renewals.

Cancel on the web

• Log in to your account on the Sweat website.
• Go to your profile, choose "Edit" under My Subscription and select "Cancel Subscription".
• Follow the prompts, select a reason and you will receive a cancellation confirmation by email.

What happens when you cancel

Access after cancellation

When you cancel, auto‑renewal is stopped but you retain access to paid features until the end of your current billing period. You can continue using the app until that date.

Billing and renewal

Cancellation prevents future charges; it does not retroactively remove charges already billed. Subscriptions purchased through Apple or Google are managed by those stores.

Account and data

Your account and progress typically remain available after cancelling, but access to premium content ends when the paid period expires. If you delete the app or account, data may be lost per Sweat's policies.

Will I get a refund?

Sweat refund policy

Sweat's stated policy is that it does not offer refunds or prorated credits for change of mind, unused periods, accidental purchases or similar reasons unless required by applicable law.

App store refunds

Refunds for purchases made via Apple or Google Play are handled by those stores. For Apple purchases contact Apple Support; for Google Play follow Google's refund procedures.

Exceptions and legal rights

• Local consumer law may create rights to remedies; Sweat's help documentation does not promise a 14‑day cooling‑off period.
• In South Africa, consumer protection rules may apply but digital subscription coverage can differ from goods and in‑store sales.

Sweat plans and pricing

Plans overview

Pricing varies by tier, promotion and regional store listings. Below are sample monthly and annual prices that have been listed for South Africa.

Notes on prices

Prices may change, and promotional or alternate tiers may exist. Confirm current prices in your app store or account billing section before purchasing.

Your consumer rights in South Africa

Cooling-off and the CPA

The Consumer Protection Act (CPA) in South Africa provides a seven‑day cooling‑off period for certain transactions, but digital subscriptions may not be covered in the same way as physical goods.

How your rights apply

• Sweat's published policy does not provide a specific 14‑day cooling‑off refund; local rights depend on the CPA and applicable regulations.
• If you believe a legal right applies, document your purchase and contact consumer protection authorities or seek advice on CPA remedies.

Customer experiences

Positive feedback

Users report that the app can motivate increased walking and workout consistency. Some customers appreciate deals, promotions and occasional rewards or affiliate offerings.

Common complaints

• Recurring issues have been reported with step tracking, in‑app boost features, trapped balances and missing payouts in reward‑type features.
• Users also note withdrawal delays, difficult cash‑out thresholds and slow or unsatisfactory support responses.

Documentation checklist

Before you cancel

• Find your purchase receipt or subscription confirmation email.
• Note the purchase date, billing cycle and the platform used (Apple, Google Play, or web).
• Take screenshots of subscription settings and any error messages.

When contacting support or app stores

• Have your Apple/Google purchase ID or order number ready if applicable.
• Prepare a clear summary of the issue and the action you want (cancellation confirmation, refund request, etc.).
• Attach screenshots and dates to speed resolution.

Common mistakes

Cancelling in the wrong place

Many users try to cancel inside the Sweat app but the subscription is managed by Apple or Google. That can leave the subscription active and billing unchanged.

Always verify which platform charged you and cancel via that app store if required.

Assuming automatic refunds

Another common mistake is assuming cancellation triggers a refund. Sweat's policy states it does not issue refunds; store refunds are handled separately by Apple or Google.

If you need a refund, contact the store that processed the payment rather than relying on in‑app cancellation alone.

Comparative recap

Quick comparison

The table below summarises how to cancel and refund availability by purchase platform. Use it to identify the correct cancellation route for your subscription.

How to choose

Pick the row matching how you originally purchased the subscription and follow the listed cancellation steps. Keep your receipt and confirmation for records.

After cancelling

What to check

Confirm you receive an email confirming the cancellation and check the expiry date of your access. Keep receipts and screenshots for your records.

If you need help

If cancellation does not stop billing, contact the app store that processed your payment (Apple or Google Play) and provide your order details.

For account issues with Sweat, use the in‑app support or account settings to submit a query and include the documentation checklist items above.

Address

Headquarters

62-66 Glen Osmond Rd, Parkside, South Australia 5063, Australia.

Registered office

The address above corresponds to The Bikini Body Training Company Pty Ltd trading as Sweat, the developer of the Sweat fitness app.