Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel TRAINERIZE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Trainerize service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trainerize: Easy Method
What is Trainerize
Overview
Trainerize is a fitness coaching platform that connects trainers and clients through workout plans, progress tracking and messaging.
It is offered by TSR Gym Technik Ltd and used by individual trainers and fitness businesses worldwide.
How it is used
Trainers create programs and bill clients; clients receive workouts and log progress via the app or web.
Trainerize’s billing relationships can be direct (trainer charges clients) or via a Trainerize subscription for coaches.
How to cancel Trainerize
If you are the account owner via web
- Log in to Trainerize on the web.
- Go to Settings > Billing.
- Click "Cancel auto‑renew" to stop future charges.
- See the official guide: Trainerize cancellation (web).
If you subscribed via Apple App Store or Google Play
- Trainerize does not process in‑app cancellations; manage subscriptions through the Apple App Store or Google Play Store.
- Open your device store subscriptions and cancel there to stop recurring charges.
- Guidance for store cancellations: Cancel via App Store or Google Play.
If you are a client of a trainer or business
- Cancel directly with your trainer or the business that billed you; Trainerize does not manage client-side program cancellations.
- If the trainer is unresponsive, you may remove your card details in the web app or contact your bank for dispute options.
- See client-specific guidance: Client cancellation information.
What happens when you cancel
Access and service period
When you cancel auto‑renew as the account owner, the account stays active until the end of the current billing cycle.
After the billing period ends the account automatically downgrades to the Free plan.
Data and account status
Your account data typically remains in the system after downgrade; trainer dashboards or business settings control retention policies.
Export any important client or program data before cancelling if you need offline records.
Will I get a refund?
Trainerize refund policy
Trainerize’s general policy is no refunds or credits for partial months or unused periods, except in limited cases.
Allowed exceptions include Trainerize terminating service for convenience with notice or valid cancellations for cause with supporting evidence.
Trainer-issued and Academy refunds
- Trainers can issue full or partial refunds from the Dashboard (Invoices) or via Stripe; refunds may be pending if funds are unavailable.
- Academy (courses) refunds are allowed only within 48 hours of starting and if less than 50% complete.
- Official refund references: Trainerize legal & refund policy, Refund a paid invoice, Academy refund rules.
Trainerize plans and pricing
Official Trainerize pricing (USD)
Trainerize publishes business plans in USD rather than ZAR; your payment gateway will convert charges to ZAR at its rate.
Below are example plan tiers commonly cited; contact Trainerize sales for current regional rates.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Grow | US$10 | Monthly | Basic coaching tools for new trainers |
| Pro | US$22 | Monthly | Advanced coaching features and integrations |
| Studio | US$250 | Monthly | Enterprise features for larger businesses |
| Trainer-set coaching fee (example) | R2000.00 | Monthly | Example: coach-determined fee for client training via Trainerize |
Notes on pricing
Trainerize does not publicly list ZAR prices; the USD amounts above are illustrative and may change.
If you pay a trainer directly, their coaching fee is set by the trainer and not by Trainerize.
Your consumer rights in South Africa
Contracts and local law
Trainerize’s terms state subscriptions are non‑refundable except where required by law or in limited cases.
These contractual terms do not override South African consumer protection statutes where they apply.
Relevant South African legislation
- Consult the Consumer Protection Act and the Electronic Communications and Transactions Act for possible rights on digital services.
- If you believe local consumer law entitles you to a refund or cooling‑off right, seek advice from a South African consumer protection body or legal advisor.
Customer experiences
Positive feedback
Many users praise Trainerize for ease of use, intuitive workout data and efficiency for coaches.
South African reviews on Capterra show strong average ratings and positive comments about coaching workflows.
Negative feedback
Common complaints include billing problems, difficulty cancelling and occasional unresponsive support.
Other users report bugs, feature gaps and frustrations after product changes.
See user feedback examples: Trustpilot reviews, Capterra South Africa.
Documentation checklist
What to collect before cancelling
- Account email and username screenshots.
- Latest invoices or receipts showing billing dates and amounts.
- Screenshots of subscription settings and cancellation attempts.
When to contact support or your bank
- If the trainer or business is unresponsive, document your messages and dates.
- If you were charged after cancelling, keep transaction records and contact your payment provider if needed.
Common mistakes
Trying to cancel in the wrong place
Many users try to cancel inside the mobile app when the subscription was set up via the App Store or Google Play.
Always check which payment platform billed you before cancelling.
Assuming immediate refunds
Assuming Trainerize will refund unused time is a frequent error; the published policy is no refunds for partial periods in most cases.
If a refund is needed, request it promptly and provide documentation to support your case.
Comparative recap
Quick comparison
The table below summarizes cancellation, refunds and who controls billing for different common scenarios.
| Item | Trainerize (account owner) | Client of a trainer |
|---|---|---|
| How to cancel | Settings > Billing > Cancel auto‑renew (web) | Cancel with trainer/business or remove card; Trainerize does not cancel for clients |
| Refunds | Generally no refunds; limited exceptions by policy | Depends on trainer/business; Trainerize does not control client refunds |
| Support links | Cancel subscription (web) | Client cancellation info |
After cancelling
Immediate steps
- Save invoices and export any important training data before the downgrade or account closure.
- Confirm cancellation in the Billing section and keep screenshots or confirmation emails.
Where to get help
- Trainerize cancellation help: How do I cancel my subscription?
- Client cancellation guidance: Client of Trainer: How do I cancel?
- Refund and invoice support: Refund a paid invoice
Address
Corporate address
TSR Gym Technik Ltd (Trainerize)
#305 1250 Homer St, Vancouver, British Columbia V6B 1C6, Canada
Legal & contact pages
For legal terms and official policies, see: Trainerize legal.