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I hereby notify you of my decision to terminate the contract relating to the Viva service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viva: Easy Method
What is Viva (South Africa)
Overview
Viva in South Africa is a subscription-based fitness platform offering personalized workout plans, live classes and wellness resources for members and supporters.
Services covered
The name "Viva" here covers the Viva membership and related apps (for example VivaViv) used to manage accounts and subscriptions in South Africa.
How to cancel Viva (South Africa)
Cancel an account via email (VivaViv)
- Email your cancellation request to info@vivaviv.co.za with your full name and membership details.
- Uninstall the Viva/VivaViv app after you send the cancellation email to remove local access to the app.
App-store subscriptions and other services
- If you subscribe via Apple App Store: open Settings → [your name] → iTunes & App Store → View Apple ID → Subscriptions → tap the subscription → Cancel.
- If you subscribe via Google Play: open Play Store → Menu → Account → Subscriptions → find the subscription → Cancel.
What happens when you cancel
Access and service end
After cancellation your account will be terminated in line with Viva's processes and you will lose access to member-only content and live classes once the account ends.
Data and obligations
Viva may delete associated content after termination. You remain responsible for any obligations owed under your contract or terms of service even after cancellation.
Will I get a refund?
Standard refund position
Vivaviv's published terms do not set out an explicit refund policy for memberships, so refunds are not guaranteed by the service terms.
Exceptions and contract penalties
- If you are on a fixed contract (for example Viva Fibre telecoms), cancelling before an initial 24-month period may incur a penalty equal to the remaining subscription fees for that period.
- If you cancelled via an app store, refunds for past subscription charges are handled by Apple or Google, not by simply uninstalling the app.
Viva plans and pricing
Current published monthly plans
The following are the current month-to-month subscription rates published for the VivaViv service.
Notes on billing
Plans are month-to-month with no binding contracts in the listed plans. The first payment may be pro‑rata depending on sign-up date.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| 1 supported | R300.00 | Monthly | 1 supported; unlimited supporters; client + supporter app; month-to-month; first payment pro‑rata |
| 2 or more supported | R250.00 | Monthly | 2+ supported; unlimited supporters; client + supporter app; month-to-month; first payment pro‑rata |
Your consumer rights in South Africa
Right of cancellation and cooling-off
The Consumer Protection Act provides cooling-off rights in certain direct-marketing transactions (commonly a 14‑day cooling-off period for direct sales).
Refund and fair-dealing provisions
- For digital subscriptions and apps, rights may be limited and depend on the terms you agreed to.
- Where no refund policy is stated, you may rely on the CPA's fair-dealing provisions; enforcing refunds may require dispute resolution.
Customer experiences
Reported issues with app subscriptions
Users of some global apps (e.g. VivaCut, and generic subscription apps) report unexpected charges after trials, difficulty cancelling and limited refund support from developers.
What this means for Viva customers
To avoid issues, cancel via the correct channel (email for VivaViv; App Store/Play Store for app-subscriptions) and retain cancellation confirmations and payment records.
Documentation checklist
Essential items to include in your cancellation
- Your full name and account or membership ID.
- Registered email and phone number used for the account.
- Clear statement that you wish to cancel the account effective immediately (or a specified date).
Supporting documents to keep
- Copy of the cancellation email or confirmation response from Viva.
- Bank or card statements showing payments and any disputed charges.
- Contract or terms of service if you signed a fixed-term agreement.
Common mistakes
Uninstalling the app without cancelling
Uninstalling the app does not always stop billed subscriptions. If you subscribed through an app store, you must cancel the subscription in that store.
Assuming immediate refunds or instant account deletion
Customers sometimes expect immediate refunds or instant data deletion. Refunds are not guaranteed and data may be retained per Viva's policies and legal obligations.
Comparative recap
At-a-glance comparison
The table below compares common Viva-related services and their typical cancellation/refund outcomes to help you decide next steps.
How to use this table
Identify which service you used (membership, fibre contract, app subscription) and follow the corresponding cancellation route and expectations.
| Service | Cancellation method | Refund expectation | Penalty risk |
|---|---|---|---|
| VivaViv (membership/app) | Email info@vivaviv.co.za and uninstall app | Not explicitly guaranteed; case-by-case | Low for month-to-month; check specific terms |
| Viva Fibre (Telecoms) | Follow contract termination steps in your agreement | No specified refunds; depends on contract | High if cancelling before a 24‑month period (full remaining fees) |
| App Store subscriptions (e.g. VivaCut-style) | Cancel via Apple App Store or Google Play Store | Refunds handled by store; not always granted | Low direct penalty, but charges may continue if not cancelled correctly |
After cancelling
What you should do next
- Keep a copy of your cancellation email and any confirmation from Viva.
- Monitor your bank or card statements for continued charges for at least two billing cycles.
If a problem remains
If you are charged after cancellation, contact your payment provider to dispute the charge and consider escalating to a dispute resolution body if necessary.
Address
Official mailing address
Viva Gym SA Pty Limited, Fourways Xing (William Nicol Drive & Sunrise Boulevard), Gauteng, 2055 Johannesburg, South Africa.
How to send paper cancellations
- Include the documentation checklist items and a clear cancellation statement when sending a letter.
- Send by recorded or tracked mail and retain proof of postage for your records.