Cancellation Viva: Easy Method

What is Viva (South Africa)

Overview

Viva in South Africa is a subscription-based fitness platform offering personalized workout plans, live classes and wellness resources for members and supporters.

Services covered

The name "Viva" here covers the Viva membership and related apps (for example VivaViv) used to manage accounts and subscriptions in South Africa.

How to cancel Viva (South Africa)

Cancel an account via email (VivaViv)

• Email your cancellation request to [email protected] with your full name and membership details.
• Uninstall the Viva/VivaViv app after you send the cancellation email to remove local access to the app.

App-store subscriptions and other services

• If you subscribe via Apple App Store: open Settings → [your name] → iTunes & App Store → View Apple ID → Subscriptions → tap the subscription → Cancel.
• If you subscribe via Google Play: open Play Store → Menu → Account → Subscriptions → find the subscription → Cancel.

What happens when you cancel

Access and service end

After cancellation your account will be terminated in line with Viva's processes and you will lose access to member-only content and live classes once the account ends.

Data and obligations

Viva may delete associated content after termination. You remain responsible for any obligations owed under your contract or terms of service even after cancellation.

Will I get a refund?

Standard refund position

Vivaviv's published terms do not set out an explicit refund policy for memberships, so refunds are not guaranteed by the service terms.

Exceptions and contract penalties

• If you are on a fixed contract (for example Viva Fibre telecoms), cancelling before an initial 24-month period may incur a penalty equal to the remaining subscription fees for that period.
• If you cancelled via an app store, refunds for past subscription charges are handled by Apple or Google, not by simply uninstalling the app.

Viva plans and pricing

Current published monthly plans

The following are the current month-to-month subscription rates published for the VivaViv service.

Notes on billing

Plans are month-to-month with no binding contracts in the listed plans. The first payment may be pro‑rata depending on sign-up date.

Your consumer rights in South Africa

Right of cancellation and cooling-off

The Consumer Protection Act provides cooling-off rights in certain direct-marketing transactions (commonly a 14‑day cooling-off period for direct sales).

Refund and fair-dealing provisions

• For digital subscriptions and apps, rights may be limited and depend on the terms you agreed to.
• Where no refund policy is stated, you may rely on the CPA's fair-dealing provisions; enforcing refunds may require dispute resolution.

Customer experiences

Reported issues with app subscriptions

Users of some global apps (e.g. VivaCut, and generic subscription apps) report unexpected charges after trials, difficulty cancelling and limited refund support from developers.

What this means for Viva customers

To avoid issues, cancel via the correct channel (email for VivaViv; App Store/Play Store for app-subscriptions) and retain cancellation confirmations and payment records.

Documentation checklist

Essential items to include in your cancellation

• Your full name and account or membership ID.
• Registered email and phone number used for the account.
• Clear statement that you wish to cancel the account effective immediately (or a specified date).

Supporting documents to keep

• Copy of the cancellation email or confirmation response from Viva.
• Bank or card statements showing payments and any disputed charges.
• Contract or terms of service if you signed a fixed-term agreement.

Common mistakes

Uninstalling the app without cancelling

Uninstalling the app does not always stop billed subscriptions. If you subscribed through an app store, you must cancel the subscription in that store.

Assuming immediate refunds or instant account deletion

Customers sometimes expect immediate refunds or instant data deletion. Refunds are not guaranteed and data may be retained per Viva's policies and legal obligations.

Comparative recap

At-a-glance comparison

The table below compares common Viva-related services and their typical cancellation/refund outcomes to help you decide next steps.

How to use this table

Identify which service you used (membership, fibre contract, app subscription) and follow the corresponding cancellation route and expectations.

After cancelling

What you should do next

• Keep a copy of your cancellation email and any confirmation from Viva.
• Monitor your bank or card statements for continued charges for at least two billing cycles.

If a problem remains

If you are charged after cancellation, contact your payment provider to dispute the charge and consider escalating to a dispute resolution body if necessary.

Address

Official mailing address

Viva Gym SA Pty Limited, Fourways Xing (William Nicol Drive & Sunrise Boulevard), Gauteng, 2055 Johannesburg, South Africa.

How to send paper cancellations

• Include the documentation checklist items and a clear cancellation statement when sending a letter.
• Send by recorded or tracked mail and retain proof of postage for your records.