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Cancellation service #1 in South Africa
Caldiet is a subscription-based health and wellness service that provides personalised meal plans and recipes tailored to dietary needs and weight-loss goals.
Access is provided via the Caldiet website and associated apps, with recurring billing for ongoing plan access and support.
Cancelling a subscription does not usually end access immediately; your subscription typically remains active until the end of the paid billing period.
Once cancelled in the app store or with Caldiet, future automatic renewals should stop. However, cancellation does not automatically trigger refunds for the current billing cycle.
Your account data and preferences may remain on Caldiet systems. Contact support to ask about data deletion or retention policies.
Refunds are not guaranteed. Caldiet does not appear to promise a statutory refund policy on its public terms and support pages.
If Caldiet and the app store deny a refund after an unwanted renewal, disputing the charge with your bank or card issuer (chargeback) is often the most effective recourse.
Independent guides recommend this route when first-party refund attempts fail: PostClic cancellation guide.
No definitive public pricing was available from verified sources during this review.
Contact Caldiet directly through their website or app to confirm current plans, pricing and billing intervals.
| Plan | 期間 | Price |
|---|---|---|
| Starter | 月額 | Contact for pricing |
| Standard | 月額 | Contact for pricing |
| Premium | 年間 | Contact for pricing |
There is no evidence that Caldiet provides a statutory 14-day cooling-off or automatic refund right in South Africa; refunds depend on app store policies or discretionary Caldiet decisions.
Cancelling does not usually trigger a refund for the current billing period - subscriptions typically continue until the paid period ends even after cancellation.
Some independent summaries note an intuitive design and responsive customer service for Caldiet in certain cases.
See an independent review summary: JoinChargeback review summary.
Common complaints include unexpected recurring charges after free trials and difficulty locating cancellation options on the website or app.
Users also report unclear refund routes and needing to dispute charges via banks rather than obtaining refunds directly from Caldiet.
Many users cancel and assume they will automatically receive a refund for the current period. This is not standard practice - refunds must be requested and are not guaranteed.
Users sometimes cancel on the website but forget to cancel in the App Store or Google Play, leaving the subscription active and billed by the store.
Not keeping screenshots, emails or delivery receipts makes disputes harder. Always save proof of cancellation and communications for any escalation.
Quick comparison of cancellation routes to help decide which to try first.
Start with the app store if you subscribed there, then contact Caldiet support, and finally escalate to your bank if refunds are denied.
| Method | Ease | Refund likelihood | Recommended |
|---|---|---|---|
| Cancel via Apple/Google subscription settings | High | Low to Medium (store-dependent) | Yes - first step |
| Contact Caldiet support / website form | Medium | Low (company discretion) | Yes - follow up with proof |
| Dispute charge with your bank (chargeback) | Medium | Medium to High (if documentation strong) | Yes - if other attempts fail |
Check your app store subscriptions and your email for confirmation from Caldiet. Save all confirmation messages and receipts.
Caldiet contact location as listed in site context: 1736 Pretorius Street, Arcadia, Pretoria, 0083.
Some users have used a registered-mail address reported in independent guides: 6980 Creditview Road, Mississauga, ON L5N 8E2, Canada.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.