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Cancellation Affinity Health: Easy Method
What is Affinity Health
Overview
Affinity Health is a South African subscription-based healthcare provider offering day-to-day and hospital benefits, telemedicine services and a range of consumer-focused plans.
The service focuses on preventive care, virtual GP access and network hospital support with different plan tiers for individuals and groups.
Who it suits
Affinity Health is aimed at individuals and groups seeking lower-cost, modular private healthcare cover for everyday medical needs and hospital events.
Plans are available for main members, dependants and standard group tiers, with telehealth included on some Innovator plans.
How to cancel Affinity Health
Primary cancellation methods
- Cancel in writing by sending email to Affinity Health (policy requires written notice).
- Call the customer support number: 0861 11 00 33 to request cancellation - follow up in writing.
- If you are the policyholder, submit written notification directly; coverage continues for the remainder of the month already paid.
Notes and alternatives
There is no specified cancellation method via App Store or Google Play in the official policy documents.
Always keep a copy of the written cancellation and any acknowledgement from Affinity Health for your records.
What happens when you cancel
Access and coverage
Coverage remains in place until the end of the month for which the last premium was paid.
No new claims are payable after the policy termination date specified by Affinity Health.
Account and data
Affinity Health will retain policy and claim records according to its internal record-keeping practices as stated in their policy documents.
Request confirmation of cancellation in writing and retain any correspondence for dispute resolution.
Will I get a refund?
Cooling-off period refund
If you cancel within the 31-day cooling-off period and no benefits have been used, you are entitled to a full refund of premiums paid.
Make sure to confirm that no benefits were utilised before requesting the refund.
After the cooling-off period
- Premiums are non‑refundable if cancellation occurs after the 31-day cooling-off period, even if no benefits were used.
- Retention of proof that no benefits were used can help but does not change the stated refund policy.
Affinity Health plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Day-to-Day (individual policyholder) | From R929.00 | Monthly | Covers GP visits, acute medication, pathology/radiology, dentistry/optometry as per plan scope |
| Hospital (individual policyholder) | From R1,438.00 | Monthly | Hospital cover for emergencies, illness, dread disease; network hospital access |
| Combined (individual policyholder) | From R2,098.00 | Monthly | Both day-to-day plus hospital cover benefits |
| Innovator Range - Vital Select (main member) | R269.00 | Monthly | Unlimited telephonic & virtual GP/mental-health, nurse visits, acute meds, basic pathology |
| Innovator Range - Vital Select (spouse) | R239.00 | Monthly | Same benefits as main member |
| Innovator Range - Vital Select (child) | R129.00 | Monthly | Same benefits as main member |
| Group Cover - Reef Plan | From R429.00 | Monthly | Basic group medical insurance cover |
| Group Cover - Bronze Plan | R709.00 | Monthly | More comprehensive group cover |
| Group Cover - Silver Max Plan | From R989.00 | Monthly | Higher level of group cover |
| Group Cover - Gold Max Plan | From R1,339.00 | Monthly | Higher level of group cover |
Notes on pricing
Prices are based on Affinity Health’s published plan rates and are subject to change; check the policy document for the latest rates.
For personalised quotes or group discounts, contact Affinity Health directly and request a current rate schedule.
Your consumer rights in South Africa
Cooling-off and refunds
Affinity Health provides a 31-day cooling-off period; cancelling inside this period with no benefit usage entitles the policyholder to a full premium refund.
Keep written evidence of cancellation and confirmation from the insurer to support any refund claim.
Coverage and post-cancellation rights
- Coverage remains until the end of the month for which the last premium was paid.
- No claims are payable after termination; keep records of communication for dispute resolution.
Customer experiences
Positive feedback
Many customers praise friendly, efficient and knowledgeable staff, with quick responses on WhatsApp and over the call centre.
Customers report reliable claims assistance and authorisations from specific staff members highlighted in reviews.
Negative feedback
Some customers report delayed call-centre response times and frustration with unresolved tickets while at medical appointments.
There are isolated serious complaints alleging failures in benefit payouts after major hospitalisation and treatment; keep records and escalate if unresolved.
Documentation checklist
What to prepare before cancelling
- Policy number and full names of insured parties
- Copy of your ID or passport (proof of identity)
- Bank details for any refund and proof of payment of premiums
What to request and retain
- Written acknowledgement of cancellation from Affinity Health
- Evidence that no benefits were utilised if requesting a cooling-off refund
- Copies of any correspondence, claim numbers and customer service reference numbers
Common mistakes
Not cancelling in writing
Failing to provide written notice can delay processing or leave ambiguity about cancellation dates.
Always follow up phone calls with a written email or letter and keep proof of delivery.
Assuming automatic refunds
Some members expect pro‑rata refunds after cancelling; Affinity Health’s policy states refunds apply only within the 31‑day cooling-off and where no benefits were used.
Confirm refund eligibility in writing before assuming funds will be returned.
Comparative recap
Quick comparison table
| Plan Type | Starting Price | Refund (Cooling-off) | Coverage after cancellation |
|---|---|---|---|
| Day-to-Day | From R929.00 | Yes (within 31 days, no benefits used) | Until end of month paid |
| Hospital | From R1,438.00 | Yes (within 31 days, no benefits used) | Until end of month paid |
| Combined | From R2,098.00 | Yes (within 31 days, no benefits used) | Until end of month paid |
| Innovator Vital Select (main) | R269.00 | Yes (within 31 days, no benefits used) | Until end of month paid |
| Group Plans (Reef/Bronze/Silver/Gold) | From R429.00 | Yes (within 31 days, no benefits used) | Until end of month paid |
How to use this table
Use the table to compare starting cost, refund eligibility and what happens to cover after you cancel.
For detailed feature comparisons request the full policy schedule from Affinity Health.
After cancelling
Next steps
- Obtain written confirmation of cancellation and retain all correspondence.
- Check your bank account for any applicable cooling‑off refund and follow up if not received in a reasonable time.
Helpful links
Read the official policy document for full terms and conditions: Affinity Health policy document.
See customer reviews and experiences: Affinity Health on Trustpilot.
Address
Registered address
1 Dingler Street, Rynfield, Benoni, Gauteng, 1514, South Africa.
Use this address when sending physical correspondence or certified cancellation notices.
Contact reminder
To cancel, submit written notification or call 0861 11 00 33 and follow up by email. Keep confirmations for your records.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.