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Cancel DOCTORC
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Doctorc service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Doctorc: Easy Method
What is Doctorc
Service overview
Doctorc is a telehealth platform that arranges virtual consultations, lab tests and related services through partner clinicians and diagnostic centres.
The platform operates under Simplify Wellness India Private Limited and publishes its terms and conditions on its official website.
How it is used
Users book consultations or tests through Doctorc's website or apps and receive appointment, sample-collection or report services via partner providers.
Payment and booking confirmation are issued at the time of order; certain cancellations and refunds are governed by the provider's terms.
How to cancel Doctorc
Cancel before the test or sample collection
- Locate your booking/order confirmation and note the order number and scheduled test/collection date.
- Submit a cancellation request before the test is conducted or the sample is collected.
- Use the contact method shown in your booking confirmation or the terms page to request cancellation; cancellation is permitted while the test/sample collection is pending.
After sample collection or test conducted
- If the test has already been conducted or the sample collected, Doctorc's terms state that all sales are final and cancellation is not permitted.
- If you believe there is an issue with the service or report, raise a complaint as described below rather than a cancellation.
- For official policy details, consult Doctorc's terms: Doctorc terms and conditions.
What happens when you cancel
Service access and appointments
When a booking is cancelled before sample collection, the appointment is removed and you will no longer be scheduled for testing or consultation linked to that order.
Pre-authorised access tied to that booking (for example special appointment slots) will be released for other patients.
Data, reports and records
Medical records and any preliminary reports already generated may still be retained by the laboratory or clinician as required by law and by Doctorc's data-retention practices.
If you need records deleted or exported, request this explicitly in your cancellation or complaint communication.
Will I get a refund?
Complaint window and evaluation
If you are unhappy with tests or reports you must raise a complaint within 14 days from the test date for evaluation under Doctorc's policy.
Doctorc evaluates complaints and may decide on outcomes based on the investigation of the claim and partner laboratory findings.
Possible outcomes and timing
- Approved outcomes include a 100% refund, a re-test at the same or a different diagnostic centre, or a cashback credit to your Doctorc wallet.
- If a refund is approved it is processed within 10 - 14 business days to the original payment method or via bank transfer, per Doctorc's terms.
- Note: refunds are complaint-driven and not described as an unconditional "cooling-off" right in Doctorc's published terms.
Doctorc plans and pricing
Pricing note
There is no evidence that Doctorc publishes South African pricing. The table below lists Doctorc as not priced in South Africa and includes representative South African telehealth alternatives for comparison.
All prices for local services are approximate and reflect the set of services cited in the available verified data.
| Service | Price | 期間 | Features |
|---|---|---|---|
| Doctorc | Contact for pricing / No SA pricing found | Per consultation / Subscription | Telehealth platform; operates from India. Pricing not published for South Africa. |
| Docotela - Once-off Doctor Consultation | R390.00 | Per consultation | 15-minute online consult, sick note, script, voucher, referrals |
| Docotela - Individual Subscription | R199.00 | Monthly | Unlimited online consultations for one person; includes scripts and referrals |
| Docotela - Healthy Mind Plan | R399.00 | Monthly | Two 60-minute online therapy sessions per month |
| Docotela - Thrive 365 | R499.00 | Monthly | Individual Plan + Healthy Mind Plan benefits |
| Docotela - Family Plan | R499.00 | Monthly | Unlimited consultations for a family of 3; includes scripts and referrals |
| Docotela - Thriving Family Plan | R799.00 | Monthly | Family Plan + Healthy Mind benefits for a family of 3 |
| SHI Healthcare - Virtual Consultation | R310.00 | Per consultation | Video/phone consultation, script, referral, sick note; billed at code 0130 |
| TeleHealthSA - Online Doctor Consultation | R300.00 | Per consultation | Online consultation; private or medical aid; same-day appointments |
| Doctor in Your Pocket - Adult Consult | R250.00 | Per consultation | Virtual consult for adults, includes virtual exam, sick note, repeat scripts, referrals |
| Doctor in Your Pocket - Mental Health Consult | R300.00 | Per consultation | Extended mental health consult, includes referrals and repeat scripts |
Your consumer rights in South Africa
Cancellation rights under the CPA
Under the South African Consumer Protection Act (CPA), consumers have rights to cancel certain services and to protection against unfair contract terms.
Medical practitioners and service providers may charge cancellation fees only under specific conditions, for example where short-notice cancellations prevent re-booking.
How this applies to Doctorc bookings
Doctorc's published terms are governed by Indian law and include their own cancellation and refund rules.
If services are contracted or delivered locally in South Africa you may still have CPA protections; however enforcement and applicability depend on where and how the service was sold or performed.
Customer experiences
Positive feedback
Some users report reliable follow-up and useful clinical advice after tests, including direct clinician contact advising further care.
These reports suggest Doctorc can provide effective clinical escalation when partner clinicians engage proactively.
Concerns and negative reports
Other customers express concern about upselling or referral practices and question value for low-cost packages that may result in extra charges.
As with many platforms, experiences vary by location and the specific partner clinician or diagnostic centre used.
Documentation checklist
Required documents to cancel or complain
- Order or booking reference number and booking confirmation.
- Date and time of the test or consultation and the provider name.
- Proof of payment (receipt or card statement).
Optional but helpful items
- Copy of the report or screenshots showing the issue you are disputing.
- Photos, timestamps, and any clinician correspondence that supports your complaint.
- Preferred refund method and bank details if a bank transfer is requested.
Common mistakes
Waiting too long to complain
A frequent mistake is delaying a complaint beyond the 14-day window after the test date; Doctorc requires complaints within that timeframe for evaluation.
Always check and act within the stated deadline to preserve refund or retest options.
Assuming cancellation after sample collection
Clients sometimes expect cancellations or refunds after a sample has been collected; Doctorc's terms state sales are final once the test is conducted or sample collected.
If you believe results are incorrect, file a complaint rather than a cancellation request and provide documentation for evaluation.
Comparative recap
Summary comparison
The table below contrasts Doctorc's situation (no SA pricing and India-based terms) with representative South African telehealth services and their published prices.
Use this to judge local availability, pricing transparency and refund practices before booking.
| Service | Price | 期間 | Main features | Refund / Cancellation |
|---|---|---|---|---|
| Doctorc | No SA pricing found | Per consultation / Subscription | Telehealth platform based in India; partners with labs and clinicians | Refunds by complaint evaluation; no cancellation after test/sample |
| Docotela (example) | R199 - R799 | Monthly / Per consultation | Subscription and therapy plans; clear SA pricing | Standard subscription cancellation terms set by provider |
| TeleHealthSA / Doctor in Your Pocket | R250 - R310 | Per consultation | On-demand consults, scripts, referrals | Provider-specific policies; typically allow cancellations before consultation |
After cancelling
If your cancellation is accepted
If the cancellation is accepted before sample collection, confirm whether you will receive a refund, wallet credit, or rebook option as noted in the outcome.
Keep records of the acceptance message and expected refund timeline for follow-up.
If you need to escalate
If you are dissatisfied with the outcome, escalate by replying to the support contact, provide all documentation, and request a formal escalation to the dispute or quality team.
For formal policy reference see Doctorc's terms: Doctorc terms and conditions.
Address
Registered office
Simplify Wellness India Private Limited, Neeharika, 8-2-269/22, Navodaya Colony, Road No.2, Banjara Hills, Hyderabad 500034, India.
This is the company address associated with the Doctorc service as publicly listed.
How to contact
Cancellation requests and complaints are handled via the contact methods provided with your booking and in Doctorc's terms and conditions.
Refer to the official terms for the primary contact details: Doctorc terms and conditions.