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Cancellation Feeling.Me: Easy Method
What is Feeling.Me
Overview
Feeling.Me is an AI-driven emotional and mental wellness platform that offers personalised assessments, resources and in-app credit-based features. The service is provided by FEELING MED LTD and operates via mobile apps and web interfaces.
Core features
Features include subscription access to couples games and challenges, credit packages for additional content, and AI-guided insight modules. Subscriptions auto-renew unless cancelled through the relevant platform or in-app settings.
How to cancel Feeling.Me
In-app / Web-managed purchases
- Open the Feeling.Me app and go to Settings → Subscriptions.
- Tap "Learn more" under the plan you want to manage, then choose "Cancel subscription" or "Pause".
- Canceling disables auto-renewal but keeps access until the current paid period ends; pausing suspends service for 7 days.
- See the official instructions: Feeling.Me support.
App Store (iOS) and Google Play (Android)
- For iOS subscriptions: manage and cancel via your Apple device Settings or the App Store Subscriptions - Apple processes App Store cancellations.
- For Android subscriptions: open Google Play → tap your profile → Payments & subscriptions → Subscriptions → Feeling.Me → Cancel.
- Guidance for store cancellations is summarised here: Steps for App Store / Google Play.
Formal written cancellation
- You may send a registered or official cancellation letter to FEELING MED LTD requesting cessation of billing and confirmation of cancellation.
- Use the company address (see Address section below) and keep postal proof of delivery for your records.
What happens when you cancel
Access and billing
When you cancel a subscription, auto-renewal is turned off but you retain access for the remainder of the current paid period. Pausing a subscription suspends service for 7 days when using the in-app pause option.
Data and your account
Cancelling a subscription does not necessarily delete your account or personal data. Account data and unused credits may remain tied to your account unless you request deletion through support or account settings.
Will I get a refund?
Unused digital credits
Unused Feeling.Me credit packages may be refundable if requested within 180 days of purchase. Refunds for unused credits are returned to the original payment method.
Once credits are used they are non-refundable under Feeling.Me terms.
Store subscriptions and cooling-off
Refunds for subscriptions purchased through the App Store or Google Play must be requested through Apple or Google and are subject to their policies.
Feeling.Me does not specify a universal 14-day cooling-off period for used digital goods; the 180-day unused credit window is the stated exception. See the terms: Feeling.Me terms.
Feeling.Me plans and pricing
Available plans
Pricing below reflects the South Africa App Store listing as of January 2026. Verify current prices in your app store before purchasing.
Quick notes
All plans state access to couples games and challenges. Prices are shown in South African Rand (R).
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Subscription | R99.99 | Weekly | Access to all couples games challenges (FeelMe: Couples Games app) |
| Monthly Subscription | R699.99 | Monthly | Access to all couples games challenges (FeelMe: Couples Games app) |
| Yearly Subscription | R799.99 | Annual | Access to all couples games challenges (FeelMe: Couples Games app) |
Your consumer rights in South Africa
General protections
South African consumers have statutory protections under local consumer law for unfair business practices, defective goods and certain service issues. These protections operate alongside provider terms.
How Feeling.Me's policy fits
Feeling.Me's published policy states refunds for unused credits within 180 days; there is no automatic 14-day withdrawal for used digital goods in their terms.
If you believe your statutory rights are breached, seek advice from a consumer protection body or legal counsel in South Africa for specific remedies and processes.
Customer experiences
Positive feedback
Some users report an easy cancellation process and responsive support when managing charges or refund issues. Many praise the interface and helpful support agents.
Examples of positive reviews are visible on Trustpilot: UK Trustpilot and IE Trustpilot.
Negative feedback
Other customers report unexpected or high charges, difficulty cancelling via stores, confusion over pausing versus cancelling, and concerns about recurring charges or account issues.
Read a range of user reports on Trustpilot to understand possible issues before subscribing: UK Trustpilot.
Documentation checklist
What to gather before contacting support
- Subscription receipts and order IDs (store or card statement).
- Screenshots of subscription settings showing status (active, paused, cancelled).
- Dates of charges and trial terms if applicable.
- Copies of emails or chat transcripts with support, and postal proof if you sent a registered letter.
Why this helps
- Clear records speed up disputes and refund requests.
- Proof of cancellation attempts supports claims for unauthorised or recurring charges.
Common mistakes
Canceling in the wrong place
Attempting to cancel inside the app when the subscription is billed through Apple or Google will not stop store-managed renewals. Always cancel via the platform that processed the payment.
Confusing pause vs cancel
Pausing suspends service for a short period (in-app pause = 7 days) but does not turn off auto-renewal unless you choose cancel. Verify the action you selected to avoid unexpected charges.
Other frequent errors
Not saving receipts, missing trial end dates, and assuming a 14-day automatic refund for used digital goods are common reasons disputes fail.
Comparative recap
At-a-glance comparison
| Method | Ease | Refund possibility | Access after cancel |
|---|---|---|---|
| In-app (Settings) | Easy for direct purchases | Unused credits refundable within 180 days | Access until end of paid period |
| App Store (iOS) | Moderate - done via Apple | Refunds via Apple subject to Apple policy | Access until end of paid period |
| Google Play (Android) | Moderate - done via Google Play | Refunds via Google subject to Google policy | Access until end of paid period |
| Registered letter | Slow but provides proof | May help disputes; not guaranteed for speed | Depends on billing cycle and company processing |
How to choose
Cancel via the store that billed you to ensure immediate stop of auto-renewal for that payment method. Use registered mail for formal disputes requiring proof.
After cancelling
Confirmations to expect
Expect an on-screen confirmation or email when you cancel; keep that confirmation as proof. Access should remain until the paid period concludes.
Helpful links and next steps
- Official cancellation instructions: Feeling.Me support article.
- Store cancellation guidance and templates: Cancellation steps and letter templates.
- Terms and refund policy for credits: Feeling.Me terms and conditions.
Address
Mailing address
FEELING MED LTD, Bishopsgate 42-44, EC2N 4AH, London, United Kingdom.
When to use this address
Use the postal address for registered/official cancellation letters or to send formal documentation when you need proof of delivery. Keep copies and postal receipts for your records.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.