Cancellation Flo: Easy Method

What is Flo

Overview

Flo is a health and wellness mobile and web app focused on menstrual cycle tracking, fertility predictions and personalised reproductive health content. It offers free features plus paid Premium plans that unlock additional tools and insights.

Where it runs

Flo subscriptions are managed on iOS (App Store), Android (Google Play), on the Flo web interface and sometimes via PayPal. Cancellation must be done through the platform where you originally subscribed.

How to cancel Flo

Cancel on iOS (App Store)

• Open iOS Settings → tap your name → Subscriptions → select Flo → tap “Cancel Subscription”.
• Note: Cancel at least 24 hours before the end of a free trial or billing period to avoid automatic renewal.

Cancel on Android (Google Play)

• Open Google Play Store → tap profile icon → Payments & subscriptions → Subscriptions → select Flo → tap “Cancel subscription”.
• Note: Cancel at least 24 hours before the end of a free trial or billing period to avoid renewal.

Cancel on the web or via PayPal

• In the Flo app or website: Menu (avatar) → profile card → Manage Subscription → Cancel → Cancel Plan.
• If billed via PayPal: sign in to PayPal → Profile → Payments → Automatic Payments → select Flo → Cancel.

What happens when you cancel

Access after cancellation

When you cancel, you usually retain Premium access until the end of the current paid billing period. The service does not typically revoke access immediately after cancellation.

Renewal and billing

Once cancelled, recurring renewals should stop. Ensure you cancel through the same platform that processed the payment to prevent future charges.

Data and account

Cancelling a subscription does not necessarily delete your Flo account or personal data. Check app settings if you want to remove account data or contact support for data removal steps.

Will I get a refund?

General policy

Flo states that it does not directly issue refunds in many cases; payment platforms often handle refund decisions. Refunds are not guaranteed once a billing period has started or a trial has ended.

iOS (Apple) refunds

To request a refund for App Store purchases, use Apple's refund process (Apple handles the refund decision). Flo’s help notes advise using Apple’s report/refund channels for iOS purchases.

Android (Google Play) refunds

For Google Play purchases, Flo’s guidance indicates you may provide the order number (from your Google receipt) via Flo’s in-app chat and Flo may proceed with a refund, subject to platform rules.

Flo plans and pricing

Pricing table

Pricing notes

App Store listings accessed from South Africa have shown prices displayed in SAR (Saudi Riyal) rather than South African rand (ZAR). Exact ZAR pricing may vary by platform and location.

How to confirm price

Always check the exact price in the app store or on the Flo website at the time you subscribe. Receipts and order confirmations show the charged currency and amount.

Your consumer rights in South Africa

Key protections

Under South African law, notably the Consumer Protection Act, digital services must provide clear cancellation routes and fair refund practices. You are entitled to accessible cancellation methods and honest billing.

Where to get help

If Flo does not respond or charges continue despite cancellation, you can lodge a complaint with the National Consumer Commission or request a chargeback through your bank or payment provider.

Practical steps

Keep written evidence of cancellations and charge attempts. This documentation is important for formal complaints or disputes with payment processors.

Customer experiences

Positive feedback

Some users report that Flo is easy to navigate with useful features like temporary plans and responsive customer support in individual cases. Review sites have given positive usability ratings.

Common complaints

There are recurring complaints about difficulty cancelling, unexpected charges after cancellation and slow or unhelpful support responses. Some users only obtained refunds after escalating to app stores or banks.

Notable issues

Reports exist of broader disputes over billing practices; some consumers referenced legal settlements and high-profile complaints. Treat such reports as contextual and follow formal dispute channels if affected.

Documentation checklist

What to collect

• Subscription receipts or order numbers from your App Store, Google Play or PayPal receipt.
• Screenshots showing your subscription status and cancellation attempts.
• Dates and copies of any messages or support chats with Flo.

How to present

• Organise materials by date and platform before contacting support, your bank or a consumer body.
• Provide the exact transaction ID when requesting refunds or chargebacks for faster processing.

Common mistakes

Timing errors

Waiting until after the trial or billing period has ended often disqualifies automatic refund eligibility. Cancel at least 24 hours before the renewal date to be safe.

Cancelling on the wrong platform

Attempting to cancel in the app when the subscription was purchased through the App Store or Google Play can leave the subscription active. Always cancel through the original payment platform.

Missing proof

Not saving receipts, order numbers or screenshots makes disputes harder to resolve. Always keep these records until you are sure the cancellation and any refunds are final.

Comparative recap

At a glance

Key differences

The main difference is where refunds are decided: Apple manages App Store refunds, Google Play involves Play and sometimes Flo, and PayPal/web subscriptions may allow Flo or PayPal to handle refunds.

After cancelling

Next steps

• Keep confirmation that the subscription shows as cancelled in your store account or Flo profile.
• Retain receipts and screenshots until you verify no further charges occur.

Escalation and dispute options

• If unauthorised charges continue, contact your bank or card issuer about a chargeback and provide your evidence.
• If Flo does not respond, consider lodging a complaint with the National Consumer Commission in South Africa.

Address

Registered office

Flo Health UK Limited

Fourth Floor, International House, 1 St Katharine’s Way, London, E1W 1UN, United Kingdom

Contact notes

This is the registered office address and may be appropriate for formal correspondence. For subscription changes, use the platform-specific cancellation routes described above.