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I hereby notify you of my decision to terminate the contract relating to the Klinio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Klinio: Step-by-Step
What is Klinio
Overview
Klinio is a subscription-based health and wellness platform designed to help people manage diabetes with personalized meal plans, exercise guidance and progress tracking.
The service combines educational content, tracking tools and tailored recommendations to support daily diabetes management and healthy lifestyle choices.
Core features
Typical features include personalized meal plans, carbohydrate tracking, activity suggestions and progress reports to help users reach health goals.
Klinio is delivered as a digital subscription accessed via app or web, with ongoing content updates and user-specific adjustments.
How to cancel Klinio
Prepare to cancel
Before cancelling, note your renewal date, subscription source (app store, Google Play, or direct on the website) and keep any confirmation emails or receipts.
Identify where you originally subscribed - cancellations must generally be made through the same channel used to subscribe.
Step-by-step cancellation
- If you subscribed via the iOS App Store: open Settings > your Apple ID > Subscriptions, find Klinio and choose Cancel.
- If you subscribed via Google Play: open Google Play Store > Menu > Subscriptions, select Klinio and tap Cancel subscription.
- If you subscribed directly on the Klinio website: sign into your account on the web, go to Account or Subscription settings and select Cancel subscription.
- If you cannot cancel through the app or site, contact support with your account details and request cancellation; keep a copy of the support exchange.
What happens when you cancel
Access and features
After cancellation, you typically retain access to premium features until the end of the paid billing period.
Access may end immediately for some promotional or trial subscriptions - check your subscription confirmation for specific terms.
Renewal and billing
Cancellation prevents future automatic renewals but does not always trigger an automatic refund for the current billing period.
Check billing statements to confirm no further charges after the effective cancellation date.
Data and account retention
Your account data and progress are usually retained unless you request deletion; this allows you to restart the service later without losing settings.
If you want your data removed, request account deletion explicitly when you contact support and ask for confirmation in writing.
Will I get a refund?
Standard refund policy
Refunds for subscriptions vary by where you bought the subscription and the provider’s terms. Many subscriptions are non-refundable once the billing period has started.
If you purchased through Apple or Google, their store refund policies and procedures will generally apply.
Exceptions and how to request
Exceptions may include technical faults, billing errors, or cases required by consumer protection law; keep evidence such as screenshots and receipts.
To request a refund, contact Klinio support with your account details, purchase receipt and a clear explanation of why you seek a refund.
Klinio plans and pricing
Pricing availability
No verified South African ZAR pricing for Klinio for 2024/2025 was found. Users should check the channel where they subscribe for current local pricing.
If you need an exact ZAR amount, convert the USD price shown at purchase time using the current exchange rate or contact your payment provider.
How to confirm your plan
Check your subscription confirmation email or the Billing/Subscription area of your account to confirm the plan name and billing period.
If your receipt shows USD, your bank or card statement will show the converted ZAR amount and any card fees.
| Plan | 期間 | Price |
|---|---|---|
| Basic | 月額 / 年間 | Contact for pricing |
| Premium | 月額 / 年間 | Contact for pricing |
| Family / Multi-user | 月額 / 年間 | Contact for pricing |
Your consumer rights in South Africa
Key protections
South African consumers are protected by the Consumer Protection Act (CPA), which requires suppliers to provide services with reasonable skill and to honour clear contract terms.
The CPA also requires clear pricing and disclosure of important subscription terms; unfair contract terms may be challenged.
Cancellation, cooling-off and disputes
Depending on the sale type, you may have a right to a cooling-off or to rescind a direct-marketing agreement within a short period; check your contract and local rules.
If a refund or remedy is refused and you believe your rights are breached, you can escalate to your payment provider, consumer protection offices or the National Consumer Commission.
Customer experiences
Common positive feedback
Users often report that personalized meal plans and tracking tools help with daily diabetes management and building healthier routines.
Some users value progress reports and the convenience of digital meal planning for glucose control.
Common criticisms
Cancellations or refund requests can be frustrating if the subscription source (App Store, Google Play or direct) is unclear.
Some users note variability in customer support response times and differences in regional pricing transparency.
Documentation checklist
Before contacting support
- Account email and username used for Klinio.
- Subscription confirmation or receipt showing purchase date and channel.
- Last 4 digits of card or payment method (do not share full card numbers).
- Screenshot of subscription status in the app or web account page.
If disputing a charge or requesting a refund
- Record of communications with Klinio support (dates, names, reference numbers).
- Proof of technical issues or service failures, where applicable (screenshots, error messages).
- Bank or card statements showing the charge you wish to dispute.
Common mistakes
Canceling in the wrong place
A frequent mistake is cancelling in the Klinio app but not in the App Store or Google Play, or vice versa. Always cancel through the same place you subscribed.
Missing renewal and confirmation
Another issue is assuming cancellation was processed without checking for a confirmation email or subscription status. Always save cancellation confirmation.
Assuming automatic refunds
Many users expect an automatic pro-rata refund after cancelling, but most subscriptions only stop future billing and do not refund time already paid for unless explicitly stated.
Comparative recap
At a glance
This table summarizes common decision points: personalization, tracking tools, support and pricing transparency compared with general alternatives.
Use it to compare whether Klinio’s features align with your needs before cancelling or switching services.
| Feature | Klinio | Other apps | 期間 |
|---|---|---|---|
| Personalized meal plans | Yes | Varies | 月額 / 年間 |
| Activity & progress tracking | Integrated | Often available | 月額 / 年間 |
| Local pricing clarity (ZAR) | Contact for pricing | Varies | 月額 / 年間 |
After cancelling
Follow-up actions
Confirm cancellation by checking your account subscription status and saved confirmation emails. Keep evidence of the cancellation for future reference.
Monitor your bank or card statement for any unexpected charges and contact your card issuer if you see an unauthorized renewal.
Support and next steps
If you need further assistance, contact Klinio support from within the app or web account area and request a written confirmation of the cancellation or refund decision.
If a resolution is not reached, gather your documentation and consider lodging a dispute with your payment provider or seeking advice from South African consumer protection bodies.
Address
Corporate address
Diabetes Solutions Ltd. / Klinio corporate address:
Žalgirio g. 90‑100, Vilnius, Lithuania 09303
Support note
For account-specific requests, provide your account details when contacting support and request a written confirmation of any account change or deletion.
Keep copies of all correspondence and follow the documentation checklist above to support any follow-up actions.