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Cancel LIFESUM
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I hereby notify you of my decision to terminate the contract relating to the Lifesum service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lifesum: Easy Method
What is Lifesum
Overview
Lifesum is a health and wellness app that helps you track nutrition, exercise and general wellbeing using meal plans, calorie and macro tracking, and recipes.
The app offers a free tier and Premium subscription plans for additional features such as personalised meal plans and advanced tracking.
Core features
Key features include food logging, barcode scanning, meal plans and progress tracking across devices.
Subscriptions auto-renew unless cancelled in the platform where you purchased them.
How to cancel Lifesum
Mobile stores
- App Store (iOS): Open the App Store → Account → Subscriptions → Lifesum → Cancel. Lifesum cannot cancel App Store subscriptions for you. Lifesum cancellation help
- Google Play Store (Android): Open Play Store → Account → Payments & subscriptions → Lifesum → Cancel subscription. Follow Google’s flow to confirm cancellation. Lifesum cancellation help
- Samsung Galaxy Store: Open Galaxy Store → Menu → Subscriptions → Lifesum → Unsubscribe. Confirm the unsubscribe action in Galaxy Store. Lifesum cancellation help
Web & third-party purchases
- Website (Adyen): Log in at lifesum.com → Manage Subscription → Cancel subscription. Cancelling on the site stops web-based auto-renewals. Lifesum cancellation help
- Paddle (ads/third-party): Visit paddle.net → Look up purchase by email → Cancel the subscription through Paddle’s lookup and cancellation flow.
- Timing: Cancel at least three days before renewal to ensure processing and to avoid an unwanted auto-renewal.
What happens when you cancel
Access and features
Cancelling stops future auto-renewals but does not immediately remove access to Premium features for the period you already paid for.
You keep Premium access until the end of the current billing period, after which your account will revert to the free tier.
Billing, data and account
Cancellation does not delete your account or personal data; Lifesum retains data according to its privacy policy unless you request deletion separately.
Make sure you sign into the same account used to purchase to confirm subscription status after cancelling.
Will I get a refund?
14-day refund right
There is a general 14‑day refund window for recent purchases, but availability and approval vary by platform and payment method.
Cancelling a subscription does not automatically generate a refund; refunds must be requested and approved according to platform rules.
Platform-specific refund steps
- App Store (iOS): Contact Apple Support within 14 days; Apple handles refunds and approvals.
- Google Play Store: Follow Google’s refund instructions within 14 days of purchase.
- Website (credit card) & PayPal: Contact Lifesum with your receipt or purchase ID within 14 days to request a refund. Requesting a refund
- Samsung Galaxy Store: Contact Samsung support or use Galaxy Store refund flow with your receipt within 14 days.
Lifesum plans and pricing
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Lifesum Premium 1 Month | R174.99 | 月額 | Full premium features (meal plans, tracking, recipes) |
| Lifesum Premium 3 Months | R439.99 | 3か月 | Full premium features (meal plans, tracking, recipes) |
| Lifesum Premium 1 Year | R879.99 | 年間 | Full premium features (meal plans, tracking, recipes) |
Notes
Prices are based on South African App Store in-app listings and are shown in ZAR. Plans auto-renew unless cancelled.
Check your platform’s subscription settings to confirm exact local pricing and billing dates.
Auto-renewal
Subscriptions renew automatically at the end of each billing period unless cancelled in the store or site where you purchased.
To avoid charges, cancel at least three days before the renewal date.
Your consumer rights in South Africa
Cooling-off under ECTA
Under the Electronic Communications and Transactions Act (ECTA) 2002, consumers can cancel online service contracts within 7 days without penalty.
Refunds under ECTA should generally be processed within 30 days of cancellation.
Consumer Protection Act (CPA)
The Consumer Protection Act provides additional rights, including cancelling direct-marketing contracts within 5 business days in some cases.
Suppliers must follow CPA refund timelines and fair-dealing obligations, which may include refunding within specified business days.
Customer experiences
Positive feedback
Users commonly praise Lifesum for a clean, intuitive interface and a useful free tier without intrusive ads.
Many find the meal plans and basic tracking helpful for simple nutrition management.
Common complaints
Reported issues include incorrect calorie or macro logging from AI or barcode scans and unreliable AI-driven food suggestions.
Some users report difficulties when cancelling subscriptions and delays or non-responses for refund requests.
Documentation checklist
What to gather
- Receipt or purchase confirmation email showing date, price and purchase ID.
- The account email used to buy the subscription (Apple ID, Google account or Lifesum account).
- Screenshot of your subscription page showing active status and renewal date.
How to present
- When requesting a refund via Lifesum, attach the receipt or purchase ID and clearly state the purchase date.
- For store refunds, use the platform’s refund request flow (Apple/Google/Samsung) and keep reference numbers.
Common mistakes
Timing mistakes
Waiting until the renewal date to cancel is risky; processing delays can cause the platform to charge you again.
Always cancel at least three days before renewal to allow time for the platform to process the cancellation.
Wrong platform or account
Attempting to cancel on the Lifesum website when you purchased through Apple or Google will not stop the store from renewing your subscription.
Always cancel in the same store/account where the original purchase was made (Apple ID, Google account, Galaxy Store, Paddle or Lifesum web).
Comparative recap
Quick comparison
| Platform | Cancel where | Refund process | Recommended action |
|---|---|---|---|
| App Store (iOS) | Apple’s subscription settings | Request refund from Apple Support (Apple decides) | Cancel via App Store and contact Apple Support within 14 days |
| Google Play (Android) | Google Play Store subscriptions | Request refund via Google’s refund flow (within 14 days) | Cancel in Play Store and follow Google refund instructions |
| Website (Adyen) | Lifesum.com → Manage Subscription | Contact Lifesum with receipt/purchase ID within 14 days | Cancel on site and email Lifesum with proof for refunds |
| Samsung Galaxy Store | Galaxy Store → Subscriptions | Samsung refund process (use receipt, act within 14 days) | Unsubscribe in Galaxy Store and contact Samsung if needed |
| Paddle | Paddle.net lookup by email | Cancel via Paddle lookup; refund handled through Paddle policy | Use Paddle lookup to cancel and request refund per Paddle’s rules |
After cancelling
Check your subscription
Confirm the subscription status in the store or on lifesum.com to ensure cancellation is recorded.
Keep confirmation screenshots or emails showing the change to avoid disputes later.
If you need help
- For cancellation steps and platform guidance, see Lifesum’s cancellation help: Cancel subscription
- For refund requests and policy details, see Lifesum’s refund page: Request a refund
Address
Company address
Lifesum AB - Repslagargatan 17B, 118 46 Stockholm, Sweden.
Notes
This address is listed publicly for Lifesum AB; billing and subscription handling are done via the app stores or Lifesum’s payment providers depending on where you purchased.
For account-specific billing queries, use the relevant store support or the Lifesum help pages linked above.