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Cancel MAWISTA
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mawista service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mawista: Easy Method
What is Mawista
Overview
Mawista is a German provider of travel and temporary health insurance for international students, expats and travellers. Their plans cover outpatient and inpatient care, with optional accident and liability add-ons.
Who uses it
Mawista is commonly used by international students, temporary residents and travellers who need short-term or visa-compliant health cover. Plans are sold in euros and administered from Germany.
How to cancel Mawista
Main cancellation methods
- Online cancellation form on Mawista's site: use the manage-contract/service pages for written notice. Mawista manage contract
- By email: send your cancellation to info@mawista.com with your MAW number and details.
- By postal mail: send a signed written termination to the German office address (see Address section below).
What NOT to use
- Do not try to cancel via the App Store or Google Play - Mawista cancellations must be sent directly by form, email or post. Cancellation note
- Keep proof of sending (email copy, screenshot of form confirmation, or recorded post delivery) for follow-up and refund queries.
What happens when you cancel
Contract access and end date
For monthly plans, cancellation is accepted any time and coverage remains active until the end of the paid month.
For Reisecare (daily travel plan), cancellation can be made any day and is effective immediately for future days.
Confirmation and processing
Mawista sends written confirmation once they receive your cancellation notice. Keep this confirmation for your records.
If you do not receive confirmation within a reasonable time, follow up by email to info@mawista.com and include your MAW number and proof of the original cancellation.
Will I get a refund?
Right of withdrawal
For contracts with a term of one month or longer, German law gives a 14-day statutory right of revocation. You may cancel within 14 days without giving reasons. Use the service form, email or postal mail to exercise this right. Manage contract
Refund timing and exceptions
- If a SEPA payment is debited after cancellation (timing issue), Mawista normally refunds the overpayment within 3 - 7 business days.
- If you have not received an expected refund after about 8 - 10 days, email info@mawista.com with your MAW number and proof of cancellation. SEPA refund guidance
- Some refunds for unused periods may be granted as goodwill on a case-by-case basis; these are not guaranteed.
Mawista plans and pricing
Price overview
Public pricing is published in euros. No official ZAR pricing is provided; South African users must convert currencies or contact Mawista for details.
Representative plans
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| MAWISTA Student | from €28 per month | Monthly | Private travel health insurance for students; accident & liability; flexible cancellation |
| MAWISTA Reisecare | from €1.35 per day | Daily (single premium up to 365 days) | International travel health insurance up to 365 days; optional accident/liability |
| MAWISTA Expatcare | from €75 per month | Monthly | Comprehensive private travel health insurance for expats |
| MAWISTA Visum | from €15 per trip | Single trip | Health insurance suitable for Schengen visa; single premium varies by duration |
Your consumer rights in South Africa
Local consumer protection
South African consumers are protected by the Consumer Protection Act (CPA), which covers unfair practices and certain contract terms.
If you believe a provider behaved unfairly, you can seek advice from local consumer protection bodies or the National Consumer Commission.
Practical steps for South African customers
- Keep written records of all communications with Mawista (emails, confirmations, postal receipts).
- If a refund or response is delayed, contact your bank to query the SEPA debit and consider a chargeback if appropriate.
- Seek assistance from local consumer organisations or legal advice for unresolved disputes.
Customer experiences
Positive feedback
Some customers praised Mawista staff for helpful, professional and quick resolutions in individual cases.
Users have also reported smooth registration and contract processes for certain plans.
Negative feedback
Frequent complaints concern long or non-existent response times to emails and calls, and delays in refunds or claim processing.
Several reviewers reported unresolved refunds or slow communication; in some cases users escalated disputes. See user reviews for examples. Trustpilot reviews
Documentation checklist
Essential documents to include
- Your MAW number or policy number (critical for identification).
- Full name, date of birth, and contract start and end dates.
- Signed cancellation letter or a copy of the completed online cancellation form.
- Proof of dispatch for postal cancellations (registered mail receipt) or sent email copy.
For refund or dispute follow-up
- Bank statement or proof of the SEPA debit showing the overpayment.
- Written confirmation of cancellation from Mawista, if received.
- Any claim numbers or prior correspondence when following up.
Common mistakes
Canceling the wrong way
Many customers try to cancel via App Store or Google Play; these routes do not cancel Mawista policies. Use the online form, email or postal mail instead.
Always send a written notice and retain proof, otherwise processing and refunds can be delayed.
Missing key details
Omitting your MAW number or clear contract dates in the cancellation slows processing and increases the chance of errors.
Another common error is assuming refunds are immediate; allow the stated processing time and follow up with documentation if needed.
Comparative recap
At-a-glance comparison
| Plan | Price (EUR) | Period | Cancellation effect |
|---|---|---|---|
| MAWISTA Student | from €28 / month | Monthly | Cancel anytime; coverage until month end |
| MAWISTA Reisecare | from €1.35 / day | Daily | Cancel any day; effective immediately for future days |
| MAWISTA Expatcare | from €75 / month | Monthly | Cancel anytime; coverage until month end |
| MAWISTA Visum | from €15 per trip | Single trip | Single-trip policies end at trip end; refund rules vary |
After cancelling
Follow-up actions
- Wait for written confirmation from Mawista and keep a copy for your records.
- If a SEPA payment posts after cancellation, expect an automatic refund within 3 - 7 business days or contact Mawista after 8 - 10 days. SEPA guidance
Useful contacts and links
- Mawista contract management and cancellation form: Manage contract
- Help article on cancellation procedures: How do I cancel my insurance contract?
- Example cancellation letter guidance: Postclic cancellation guide
- Customer reviews and experiences: Trustpilot
Address
Postal address for written cancellations
AP Solutions GmbH, MAWISTA, Esslinger Str. 83, 73207 Plochingen, Germany.
Contact by email
For cancellations, refunds and follow-up, email: info@mawista.com (include your MAW number and proof of cancellation).