Cancellation Momentum: Easy Method

What is Momentum

Overview

Momentum is a South African brand offering health, wellness and financial services under several product lines, including medical schemes and wellness apps. Services range from medical aid plans to app-based wellness and productivity subscriptions.

What this guide covers

This guide focuses on practical steps to cancel Momentum services in South Africa, and on what to expect during and after cancellation. It covers app subscriptions and Momentum medical-scheme style services in general terms.

How to cancel Momentum

Step-by-step: cancelling an app subscription

• Identify where you bought the subscription (Apple App Store or Google Play Store).
• Open the relevant store account, locate Subscriptions, select the Momentum app subscription and choose Cancel.
• Keep the store confirmation email or screenshot as proof of cancellation.

Step-by-step: cancelling a Momentum medical or scheme service

• Check your policy terms for notice periods and requirements.
• Prepare a written cancellation letter including your membership number, full name and effective cancellation date.
• Send the written notice to Momentum Medical Scheme head office by recorded mail, courier or deliver in person; keep proof of delivery.
• Request written confirmation of the cancellation and final account/balance details.

What happens when you cancel

Access and coverage

For app subscriptions, access typically continues until the end of the paid period. For medical scheme or funded plans, coverage ends according to the scheme’s stated effective date and any contractual notice period.

Renewals and data

Auto-renewal for app subscriptions stops after cancellation but your profile or app data may remain unless you delete the app or request data removal.

For medical-scheme records, your clinical and administrative records are retained as required by law and scheme policy; request details from Momentum if you need copies or deletion options.

Will I get a refund?

App subscriptions (Apple / Google)

Refunds for app-store purchases are handled by Apple or Google according to their store policies. Contact the store for refund requests and follow their dispute/refund process.

Medical scheme or other Momentum services

Refunds for prepaid premiums or deposits depend on the specific Momentum product terms and the scheme’s rules. Exceptions or pro-rata refunds may apply in certain cases - request a written statement from Momentum.

• Always keep proof of payment and cancellation confirmation when requesting refunds.
• If you believe you are owed a refund, ask for a written explanation of any deductions or outstanding charges.

Momentum plans and pricing

Available app and dashboard plans

The table below lists app and dashboard subscription prices as published in South Africa for the specified Momentum apps (2024/2025).

Notes on pricing

These prices reflect App Store listings for two distinct Momentum apps. Other Momentum-branded services (insurance, medical aid) have variable premiums and are not listed here.

Your consumer rights in South Africa

Key protections

South African consumers are protected by laws such as the Consumer Protection Act (CPA), which requires clear contract terms and fair billing practices.

You have the right to receive written confirmation of cancellations and reasons for any withheld amounts.

Dispute and escalation options

If you cannot resolve a cancellation or refund dispute directly with Momentum, you may escalate to the relevant ombud or regulatory body for medical schemes or financial services.

Keep records of all communications and documents to support any formal complaint.

Customer experiences

Positive experiences

Many customers report smooth cancellations when they follow the provider’s written-notice process and keep proof of delivery and confirmation emails.

App users often find store-based cancellations straightforward and prompt once processed through Apple or Google.

Common complaints

Some customers experience delays in receiving written confirmation or continue to be billed due to missed notice periods or automatic renewals.

Billing disputes sometimes arise when users do not retain proof of cancellation or do not cancel via the original purchase channel.

Documentation checklist

Essential documents

• Membership or subscription number.
• Copy of your ID or passport.
• Proof of payment (bank statement, receipt).
• Written cancellation letter with signature and effective date.

Helpful extras

• Proof of delivery or courier tracking for posted notices.
• Confirmation emails or screenshots from App Store/Google Play.
• Contact notes: names, dates and times of calls or chats.

Common mistakes

Missing written notice

Many cancellations fail because customers rely solely on phone calls or informal messages instead of submitting the required written notice.

Always submit written notice and retain a proof of delivery or confirmation.

Wrong cancellation channel

App subscriptions must be cancelled through the app store, not by contacting the service provider directly. Using the wrong channel delays or prevents cancellation.

For medical-scheme style services, follow the scheme’s specified cancellation procedures to avoid continued billing.

Comparative recap

At-a-glance comparison

How to choose

Choose a billing period that matches your usage and budget. Verify cancellation terms before committing to annual plans to avoid unwanted renewals.

After cancelling

What to check immediately

• Obtain and store written confirmation of cancellation and any final account statement.
• Monitor your bank or card statements for any unexpected charges for at least one billing cycle.

Next steps and support

If you experience continued billing or other unresolved issues, escalate with documented evidence to the scheme administrator or the relevant ombud/body.

Keep copies of all communications for any future disputes.

Address

Head office postal address

Momentum Medical Scheme, 268 West Avenue, Centurion, 0157, South Africa

Sending cancellation notices

Submit written cancellation notices to the head office address above by recorded mail or courier and retain proof of delivery. Request written confirmation from Momentum once processed.