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Cancel NUTRAFOL
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I hereby notify you of my decision to terminate the contract relating to the Nutrafol service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nutrafol: Easy Method
What is Nutrafol
Overview
Nutrafol is a consumer hair wellness brand that sells supplements and related products aimed at improving hair thickness and reducing shedding.
Products are sold direct-to-consumer via Nutrafol’s website and through third-party retailers and app-store managed subscriptions.
Subscription model
Nutrafol offers recurring subscription options for regular deliveries as well as one-time purchases from retailers.
How you subscribed (website vs. App Store/Google Play vs. third-party retailer) determines how cancellations and returns are handled.
How to cancel Nutrafol
Cancel if you subscribed through Apple or Google
- If you subscribed via the Apple App Store or Google Play, cancel directly through that platform - do not attempt to cancel on Nutrafol’s website.
- Platform-managed subscriptions require cancellation inside the App Store / Google Play subscription settings.
- Reference: App-store subscription note.
Cancel if you subscribed via Nutrafol website
- If you subscribed on Nutrafol.com, sign into your account and cancel from your account page before the next billing period starts.
- No prorated refunds are provided for the unused portion of the current billing cycle when cancelling via the website.
- Reference: Terms of Use and cancellation guidance.
What happens when you cancel
Billing and renewals
Cancellation stops future automatic charges and future shipments after the current paid period ends.
If you cancel before the next billing cycle begins, you will avoid renewal charges for the following period.
Account access and data
Your account remains available to review past orders and purchase history after cancellation unless you request account deletion.
Saved preferences, profile details, and order records may be retained under Nutrafol’s terms.
Will I get a refund?
Standard return policy
Nutrafol accepts returns of unopened products in original packaging up to 30 days after delivery for a full refund or exchange.
Reference: Nutrafol Returns.
Subscription and exceptions
- Website subscription cancellations stop future charges but do not refund the unused portion of the current billing cycle.
- There is no global 14-day cooling-off refund from Nutrafol; they provide a 30‑day returns window for unopened items.
- GrowthPlan+ Guarantee: a full refund is possible if you follow program requirements for the specified period and apply within its timeframe. See program terms for details.
References: cancellation and no prorated refund note, GrowthPlan+ Guarantee terms.
Nutrafol plans and pricing
Pricing snapshot
The table below lists product pricing from South African online retailers and marketplace listings found in verified sources.
Prices reflect mid‑2024 to late‑2025 listings and may change; contact the retailer for current pricing.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Nutrafol Women’s Clinically Proven Hair Supplement - 1 Month Supply | R2306 | One-time / Monthly supply | Clinically proven for thicker, stronger hair; dermatologist recommended; women 18 - 44 |
| Nutrafol Women - Hair Growth Supplement - 3 Month Supply | R6051 (discounted from R6712) | One-time / 3‑month supply | Clinically proven hair growth supplement for women 18 - 44 |
| Nutrafol Women’s Balance Hair Growth Supplements - 2 Month Supply (Pack of 2) | R4509 | One-time / 2‑month supply | Dermatologist‑recommended for women 45+, aims for thicker hair and scalp coverage |
| Nutrafol Women’s Hair Growth Supplements - Ages 18 - 44 - 1 Month Supply (WantItAll) | R3705 | One-time / Monthly supply | 100% vegan, dermatologist‑recommended for women 18 - 44 |
| Nutrafol Women’s Balance Hair Growth Supplements - 2 Month Supply (WantItAll pack of 2) | R5080 | One-time / 2‑month supply | Dermatologist‑recommended for women 45+, thicker hair/scalp coverage |
| Nutrafol Women’s Hair Serum (Vegan, 1‑fl‑oz) | R1330 | One-time / per bottle | Vegan serum for visibly thicker and stronger hair |
| Nutrafol Women’s Hair Serum (Alternate listing) | R1830 | One-time / per bottle | Vegan serum with Ashwagandha exosomes for scalp cell renewal |
| Nutrafol Women’s Hair Growth Supplement - 3‑Month Supply (Ubuy unbranded) | R6083 | One-time / 3‑month supply | Unbranded listing; includes promotional discount and free shipping from US store |
Your consumer rights in South Africa
Cooling-off and distance contracts
South African consumer law (Consumer Protection Act) generally provides a 7‑ to 14‑day ‘cooling‑off’ right for unsolicited or distance contracts.
That means a consumer may cancel certain distance purchases within the statutory period for any reason.
Applying local law to international purchases
- Nutrafol’s published return policy does not explicitly reference South African statutory rights.
- If you buy from importers or international websites, you may need to rely on South African law to assert cooling‑off rights.
- Return shipping costs and import duties are commonly the buyer’s responsibility for international returns.
Customer experiences
Positive feedback
Some South African retailer listings and Trustpilot reviewers report improved hair thickness and reduced shedding after long‑term use.
Example: high ratings reported for certain Ubuy listings and positive Trustpilot comments on hair improvement and helpful customer service.
References: Ubuy listing, Trustpilot.
Negative feedback
Many reviews, including Trustpilot and Reddit posts, describe no visible results, increased shedding for some users, adverse reactions, or dissatisfaction with price.
Negative reports highlight variable outcomes and occasional side effects like skin reactions or nausea.
Reference: Trustpilot reviews.
Documentation checklist
For subscription cancellation
- Account email and username used for the Nutrafol account.
- Order number and subscription ID (found in order confirmation emails).
- Platform used to subscribe (Website, Apple App Store, Google Play, or third‑party retailer).
For refunds or GrowthPlan+ Guarantee
- Proof of delivery and original unopened product packaging photos for 30‑day returns.
- For GrowthPlan+ Guarantee, keep required photos, consultation records and follow program instructions; reference the program terms when applying.
- Copies of correspondence with Nutrafol customer service and dates of submission.
Reference: GrowthPlan+ terms and Returns policy.
Common mistakes
Wrong cancellation method
Many consumers try to cancel on Nutrafol.com after subscribing through the Apple App Store or Google Play; platform subscriptions must be cancelled in the platform account.
Always check where the charge appears (Apple/Google vs. Nutrafol) before cancelling.
Expecting prorated refunds or ignoring deadlines
Expecting a prorated refund for the unused portion of a paid subscription period is a common error; Nutrafol does not provide prorated refunds for current cycles when cancelled.
Missing the cut‑off before the next billing date can lead to an unwanted renewal charge.
Comparative recap
At-a-glance comparison
| Method | Where to cancel | Refund for current period | Notes |
|---|---|---|---|
| Apple App Store subscription | Apple App Store (iPhone/iPad settings) | No prorated refund via Nutrafol; check App Store policies | Cancel in App Store subscriptions to stop renewals |
| Google Play subscription | Google Play Store (Subscriptions) | No prorated refund via Nutrafol; check Play Store policies | Cancel in Play Store to prevent next charge |
| Nutrafol website subscription | Nutrafol account page (sign in to manage) | No prorated refund for current billing cycle | Cancel before next period to avoid renewal; see Terms of Use |
| One-time product purchase (retailer) | Contact that retailer or marketplace | Subject to retailer return policy; unopened returns often eligible within 30 days | Retailer policies and shipping/import fees may apply |
After cancelling
Next steps
Confirm cancellation by checking the email linked to your Nutrafol account or the app-store confirmation screen.
Keep records of cancellation confirmation and any correspondence until billing and refunds are resolved.
Useful links and resources
- Nutrafol Terms of Use: https://nutrafol.com/terms-of-use/
- Nutrafol Returns: https://nutrafol.com/returns/
- GrowthPlan+ Guarantee terms: https://nutrafol.com/gppterms/
- Third‑party note about cancelling App‑store subscriptions: https://www.postclic.com/en-ca/letters/subscription-box/cancel-nutrafol/
Address
Corporate mailing address
Nutraceutical Wellness Inc., 236 5th Avenue, 7th Floor, New York, NY 10001, United States.
How to use the address
Use this address if you need to send a registered cancellation notice or formal correspondence by mail.
For routine cancellations and returns, follow the online processes described above and in the referenced links.