Cancellation Shakeology: Easy Method

What is Shakeology

Product overview

Shakeology is a branded meal-replacement shake sold via Beachbody/BODi and independent coaches. It is marketed as a nutrient-dense shake intended to support overall wellness.

How it is sold

Products are commonly sold as one-time orders or as recurring subscription shipments managed through Beachbody/BODi accounts or via app-store subscriptions.

How to cancel Shakeology

Cancel via web (Beachbody/BODi account)

• Log in to your Beachbody or BODi account online.
• Navigate to subscription or order settings and select cancel; if you cannot find the option, use web chat or call support.
• Submit cancellation at least 3 business days before the next billing to avoid another charge. For guidance see how to change Shakeology subscription.

Cancel via app stores (iOS / Android)

• If your subscription was purchased through the Apple App Store or Google Play, you must cancel through that app store - Shakeology/Beachbody cannot directly cancel app-store-managed subscriptions.
• Open your device’s subscription settings (Apple ID or Google Play) and cancel the subscription there to stop renewals.

What happens when you cancel

Access and future shipments

After cancellation you will generally retain access until the end of the current paid period.

Future automatic shipments should stop if cancellation is processed before the next billing cutoff.

Account data and billing

Your account information typically remains active unless you request account closure; billing should cease for future cycles after cancellation.

If you continue to be billed after cancelling, contact support immediately and keep records of your cancellation attempt and timestamps.

Will I get a refund?

Standard money-back guarantee

Shakeology commonly advertises a 30-day satisfaction (money-back) guarantee starting from delivery date for initial orders.

In some cases the guarantee has been reported to apply even when bags are opened.

Exceptions and subscription renewals

• The 30-day guarantee generally applies to the initial order, not to automatic subscription renewals.
• If your renewal charged after you attempted to cancel, document the attempt and contact support; outcomes may vary.
• For a consumer guide on refunds and cancellations see cancel Shakeology (guide).

Shakeology plans and pricing

Available plan types

Public information on exact South African rand (ZAR) pricing for 2024 - 2025 is not available from the verified sources below.

Pricing is typically displayed in USD on Beachbody pages and may vary by country, promotions, or membership type.

How to get exact pricing

Log in to your local Beachbody/BODi account or contact customer support for a country-specific price in ZAR.

Your consumer rights in South Africa

Cooling-off and returns

Under the South African Consumer Protection Act (CPA) consumers have a 7-day cooling-off right for unsolicited or remote products in many cases.

This may allow returns for orders placed remotely, but specific conditions and exclusions apply.

Automatic renewals and disclosures

The CPA requires clear disclosure of automatic renewal terms and accessible cancellation options for subscription products.

If you believe a renewal or representation is unfair, you can raise a dispute with the retailer and, if necessary, with consumer protection authorities in South Africa.

Customer experiences

Positive reports

Some customers report their initial money-back guarantee was honoured for first purchases.

These positive cases appear in anecdotal reports and consumer guides.

Negative reports

Multiple reviewers report difficulty cancelling, unexpected renewals, continued billing, and slow customer service responses.

See aggregated customer reviews for context: Beachbody reviews on Trustpilot.

Documentation checklist

Before you contact support

• Account email and username used for ordering
• Order number and delivery date
• Payment method details (last four digits)
• Screenshots or confirmation of cancellation attempts

When you file a dispute

• Record of chat transcripts, emails, and phone call dates and times
• Proof of delivery for the initial order (for refund claims)
• Any promotional or guarantee terms quoted at time of purchase

Common mistakes

Attempting to cancel in the wrong place

Many customers try to cancel via Beachbody support for subscriptions purchased through the Apple App Store or Google Play.

Remember: app-store subscriptions must be cancelled in the device store settings.

Missing deadline and poor record-keeping

Failing to cancel at least 3 business days before the next billing can result in another charge.

Not saving confirmation screenshots or call records makes disputes harder to resolve.

Comparative recap

Key comparison points

The table below compares cancellation route, refund window, and common issues to help you decide how to proceed.

How to read this table

Use the row for the purchase channel you used (app store vs web) to find the typical cancellation route and likely outcomes.

After cancelling

What to monitor

Watch your payment method for any further charges for at least one billing cycle after cancellation.

If you see an unauthorized renewal, contact support immediately and provide your documentation.

Where to get help

• Guide on changing or cancelling subscriptions: How to change Shakeology subscription
• Consumer guide on cancelling and refunds: Cancel Shakeology (guide)
• Customer experience summaries and reviews: Beachbody reviews on Trustpilot

Address

Legal mailing address

For legal or registered mail regarding subscriptions or disputes, send correspondence to the legal department at the corporate address below.

Mailing details

Chief Legal Officer, Attn: Legal Department

400 Continental Blvd., Suite 400, El Segundo, CA 90245, USA