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Cancel ONEPLAN
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Oneplan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Oneplan: Easy Method
What is Oneplan
Service overview
Oneplan is a South African subscription-based health insurance provider offering tiered medical plans for day-to-day and in-hospital benefits. Plans are sold online and through the Oneplan App with flexible monthly subscriptions.
Where it applies
Oneplan policies cover individuals and families according to the selected plan and terms. Contract details, waiting periods and specific exclusions are set in the policy documents provided at signup.
How to cancel Oneplan
Immediate cancellation options
- Web/App (7-day cooling-off): Cancel via the Oneplan web portal or the Oneplan App within 7 days of agreement for a refund if no benefit has been paid or claimed. Source: Oneplan App/web terms.
- In-app/web cancellation steps: Log in, locate your policy, choose cancel and follow the prompts; keep screenshots or confirmation reference for your records.
Standard cancellation after cooling-off
- Contact Oneplan customer service using the contact details on your policy documents or visit the Oneplan website for guidance.
- Written requests: You may be asked to submit a signed cancellation letter or an emailed request that includes your policy number, ID and bank details for refunds where applicable.
- If required, send postal or courier correspondence to the physical address on your documents (see Address section below).
What happens when you cancel
Access to benefits
Benefits stop from the effective cancellation date stated by Oneplan or at the end of the paid period if that applies. Ongoing claims will be processed only up to the cancellation date per policy terms.
Policy renewal and records
Automatic renewals cease after cancellation is confirmed. Oneplan will retain policy records for a period required by law and internal policy; request copies if needed for future disputes.
Will I get a refund?
App/web 7-day cooling-off refunds
- If you cancel via the App or web portal within 7 days and no benefit has been paid or claimed, Oneplan will refund any collected premium. Source: Oneplan App/web terms (oneplan.co.za).
Statutory 14-day cooling-off (Short-Term Insurance rules)
- Under Short-Term Insurance rules you may have a right to cancel within 14 days of receiving policy documents if the contract term exceeds 31 days. Refunds are permitted but usually reduced by the cost of risk cover enjoyed. Source: cancellation guidance (one.za.com).
Refunds after cooling-off
- Refunds are typically not provided after the cooling-off period unless Oneplan’s terms allow it or exceptional circumstances apply. Check your policy wording and contact Oneplan support for case-by-case review.
Oneplan plans and pricing
Pricing snapshot
Below are representative “from” monthly prices for common Oneplan tiers. Prices reflect publicised standard premiums; promotions or locked-in rates may differ.
Table of plans
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| Health | R250 per month | Monthly | Entry-level day-to-day benefits; online sign-up can lock premium for one year. |
| Core | R500 per month | Monthly | Standard day-to-day and limited in-hospital benefits. |
| Core Plus | R685 per month | Monthly | Enhanced day-to-day and in-hospital cover vs Core. |
| Blue | R1,000 per month | Monthly | Higher-tier day-to-day and in-hospital benefits. |
| Professional | R1,465 per month | Monthly | Advanced coverage for day-to-day and in-hospital events. |
| Executive | R1,975 per month | Monthly | Top-tier limits for day-to-day and in-hospital care. |
Your consumer rights in South Africa
Cooling-off and statutory rights
You have the right to cancel within the 7-day App/web cooling-off where Oneplan offers it and potentially within 14 days under Short-Term Insurance rules if the policy term exceeds 31 days.
Complaints and escalation
If you cannot resolve a refund or cancellation dispute with Oneplan, you may escalate through formal complaint channels listed in your policy documents. You may also contact industry dispute services such as the Short-Term Insurance Ombud.
Customer experiences
Positive feedback
- Many customers praise friendly and efficient customer service and fast claim turnarounds in several Trustpilot reviews.
- Some claim experiences reported very quick settlements, for example a pet claim resolved within 48 hours in one review.
Negative feedback
- Complaints include delayed or no responses to cancellation or claim enquiries and reports of refunds not being received.
- There are reports of alleged misleading advice about waiting periods that resulted in rejected claims for some customers.
Documentation checklist
Immediate documents to prepare
- Policy number and a copy of the policy schedule or policy documents.
- Your South African ID or passport and contact details (email and phone).
- Banking details (account name, bank, branch code, account number) for refunds.
Supporting evidence
- Proof of prior communications (emails, screenshots of in-app cancellation steps or confirmations).
- Claim reference numbers and medical or service provider invoices if the cancellation relates to an ongoing claim.
Common mistakes
Assuming instant refund
Many customers expect an immediate refund but refunds can take time to process and may be reduced by the cost of cover used. Always check the specified cooling-off window and terms before cancelling.
Poor record-keeping
Failing to keep confirmation screenshots or a written cancellation request leads to disputes. Always save evidence of the exact cancellation request and any reply from Oneplan.
Comparative recap
Cancellation routes
The table below summarises the main differences between the App/web cooling-off, the statutory period and cancellation after cooling-off.
Quick comparison table
| Feature | App/Web (7-day) | Statutory (14-day) | After cooling-off |
|---|---|---|---|
| Period (期間) | Within 7 days | Within 14 days of receiving documents (if applicable) | Any time after cooling-off |
| Refund | Full refund if no benefit paid or claimed | Refund less cost of risk cover if no benefit/insurable event | Usually no refund; case-by-case only |
| How to request | Cancel in App or web portal | Submit written cancellation or contact support per policy | Contact customer service with written request |
| Evidence needed | App/web confirmation screenshot | Policy documents and written request | Policy docs, written reasoning and supporting evidence |
After cancelling
What to keep
Keep copies of the cancellation confirmation, all correspondence and any refund transaction details. These documents are useful if you need to escalate a dispute.
Next steps and replacement cover
Arrange alternative cover promptly if needed to avoid gaps in medical protection. Review waiting periods and terms on any replacement product.
For Oneplan cancellation details visit the official pages: Oneplan policy & privacy and cancellation guidance.
Address
Physical office
2nd Floor, South Tower, Nelson Mandela Square, Corner Maude & 5th Street, Sandton City, Johannesburg, Gauteng, South Africa.
Postal and contact notes
Check your policy documents or the Oneplan web portal for postal, courier and customer service contact details before sending any written cancellation to ensure it reaches the correct team.