Cancellation Reverse Health: Easy Method

What is Reverse Health

Overview

Reverse Health is a subscription-based wellness service offering personalised programs for nutrition, movement and lifestyle aimed at improving chronic health issues.

Programs are delivered via the Reverse Health app and web platform, with in-app purchases available on the South African App Store.

How it is delivered

Access is provided through the mobile app and web dashboard, with personalised content unlocked after purchase.

Support and account management are available by email and in-app support channels.

How to cancel Reverse Health

If you purchased via App Store or Google Play

• Open the Apple App Store or Google Play on the device used to subscribe.
• Go to your account subscriptions and cancel the Reverse Health subscription there.
• Cancellations made in the app store stop future renewals; follow store prompts for confirmation.

If you purchased directly on the web or platform

• Sign in to your Reverse Health account and go to Profile → Settings → Manage Account → My Subscription → Manage Subscription to cancel.
• Alternatively, email [email protected] requesting cancellation; include your account details and order number.
• Note: web/platform cancellations take effect at the end of the current billing period.

Pausing a subscription

• You can pause your subscription in the app: Profile → Settings → Manage Account → My Subscription → Pause.
• Pause options available are 1 month or 3 months.
• For full instructions see the official help article: How to pause my subscription.

What happens when you cancel

Access after cancellation

If you cancel a paid subscription it remains active until the end of the current billing period.

You will retain access to content and features until that date unless the app store or payment processor states otherwise.

Renewals and billing

Cancellation prevents future recurring charges; it does not automatically refund past billing periods.

If you subscribed via an app store, Apple/Google’s billing policies also apply to renewals and refunds.

Data and account retention

Your account and data generally remain available after cancellation unless you request deletion via support.

Contact support if you want account data removed or exported; include your account details and specific request.

Will I get a refund?

Standard refund policy

Digital subscription purchases are non-refundable unless specific conditions are met, as set out in Reverse Health’s terms of service.

Refunds are processed to the original payment method and are issued within 10 business days when approved.

Common exceptions that allow refunds

• No access: If you did not receive access to the personalised program within 14 days, you may request cancellation and a full refund.
• Defective product: If a defect is reported and not resolved within 14 days via support, you may cancel and request a refund.
• Fair Refund Policy: If you follow the program in good faith for 14 days but do not see the claimed results, and you provide proof and notify Reverse Health within 35 days, a full refund may be available.

App store purchases and refunds

Purchases made through Apple or Google Play are also subject to the respective store’s refund and cancellation policies.

If you subscribed through an app store, you may need to request a refund from Apple or Google in addition to contacting Reverse Health support.

Reverse Health plans and pricing

Available in-app tiers (South Africa)

The following one-time in-app purchase tiers are listed on the South African Apple App Store storefront.

Pricing table

Your consumer rights in South Africa

General protections

South African consumers are protected by consumer law that requires fair value, quality and safety for goods and services.

If a digital service is defective or not delivered as described, you have rights to remedies such as repair, replacement or refund under local consumer law.

Practical steps to enforce rights

• Contact Reverse Health support first and keep records of all correspondence.
• If unresolved, contact your payment provider or bank to dispute unauthorised or incorrect charges.
• Keep copies of receipts, screenshots of access issues, order numbers and dates to support any claim.

When to escalate

If the provider does not resolve a valid complaint, you can lodge a complaint with the relevant South African consumer protection authority or seek independent advice.

Document all steps and timelines to strengthen your case if escalation is necessary.

Customer experiences

Positive feedback

Many users praise Reverse Health for a user-friendly design, convenient workouts and clear nutritional guidance.

Users also note the app’s portability, helpful recipes and motivational messaging as benefits.

Negative feedback

Some users report unexpected or continued payments after attempting to cancel, especially after free trials.

Others describe delays or difficulty obtaining refunds and frequent upgrade prompts early in the program.

Documentation checklist

Essential items to prepare

• Order number or subscription ID (from app store receipt or email).
• Account email and username used with Reverse Health.
• Payment proof (card statement or app store receipt showing charge).

Evidence for refund requests

• Screenshots showing lack of access or technical issues (timestamps recommended).
• Correspondence with support including dates and summaries of responses.
• If claiming the Fair Refund Policy, evidence of following the program for 14 days and proof submitted within 35 days.

Common mistakes

Not cancelling in the correct place

Many users try to cancel in the app when they purchased via Apple or Google Play; app store subscriptions must be cancelled in the relevant app store account.

Always check the original purchase method before cancelling.

Missing key information in refund requests

Submitting a refund request without order numbers, proof of payment or screenshots can delay or prevent resolution.

Provide concise, dated evidence and reference the specific policy or timeframe you rely on.

Comparative recap

Quick feature comparison

The table below summarises cancellation, refund and pause options for Reverse Health.

At-a-glance table

After cancelling

Next steps

Save confirmation of your cancellation and check your next bank or card statement to ensure no further charges occur.

If you see continued charges, contact Reverse Health support and your payment provider immediately.

Useful official links and contacts

• Reverse Health terms of service: Terms of Service
• How to pause subscription: Pause subscription guide
• Support email: [email protected] (include order details and a clear request).

Address

Company mailing address

Reverse Health - 1603 Capitol Avenue Suite 413 - D179 Cheyenne, WY 82001 United States.

Contact summary

For cancellations, refunds or account issues, use the in-app/settings route first or email [email protected] with your account and order information.

Keep copies of receipts and correspondence to support any dispute or refund claim.