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Cancel PROACTIV
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I hereby notify you of my decision to terminate the contract relating to the Proactiv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Proactiv: Easy Method
What is Proactiv
Overview
Proactiv is a skincare brand and acne treatment system sold as physical kits and individual products. It provides multi-step topical products intended to treat and prevent acne.
How it is sold in South Africa
In South Africa Proactiv is available as one-time product purchases through ecommerce channels and direct sales mechanisms. Subscriptions and recurring shipments are managed through Proactiv's member portal and customer service.
How to cancel Proactiv
Primary cancellation methods
- Cancel via the Proactiv member portal - use the chat option or your account login to request cancellation.
- Cancel by calling Proactiv Customer Service - request immediate confirmation of cancellation during the call.
Important cancellation notes
- You cannot cancel Proactiv subscriptions using the Apple App Store or Google Play; those stores do not process Proactiv cancellations.
- If an order has already shipped when you cancel, you remain liable for that shipment and any remaining instalment payments.
What happens when you cancel
Account and access
After cancellation your Proactiv account remains accessible for 90 days. During this period you can view orders and download records from the member portal.
Orders, renewals and payments
Cancelling stops future shipments where applicable, but it does not remove liability for shipments already processed or for remaining instalment payments. Always obtain written confirmation.
Will I get a refund?
Proactiv's satisfaction guarantee
Proactiv offers a 60-day "Clear Skin Promise" for purchases made directly through Proactiv. If you are not satisfied within 60 days of delivery you may be eligible for a refund under that program.
Refund limitations and exceptions
- Refunds under the 60-day guarantee typically exclude shipping and handling costs.
- There is no indication that a standard 14-day distance return right is provided by Proactiv in South Africa; rely on the 60-day guarantee and statutory rights.
Proactiv plans and pricing
Pricing snapshot
The table below shows example one-time purchase prices (ZAR) for common Proactiv products available on South African ecommerce platforms in 2024 - 2025.
Notes on pricing
Prices are examples from local ecommerce listings and imported product sellers. Actual price and availability may vary by retailer and time of purchase.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Proactiv 3‑Step Acne Treatment System (30‑Day Kit) | R1,943.00 | One‑time purchase (approx. 30‑day supply) | Includes Renewing Cleanser, Exfoliating Toner, Repairing Treatment |
| Proactiv Emergency Blemish Relief (0.33 oz, 2‑Pack) | R641.00 | One‑time purchase (spot treatment) | Benzoyl peroxide microcrystal spot gel for blemishes |
| Proactiv Gentle Exfoliating Body Wash (16 oz) | R1,711.00 | One‑time purchase (body cleanser) | Salicylic acid exfoliating wash for acne‑prone skin |
| Proactiv 3‑Step System (imported, e‑commerce via Ubuy) (~30‑day) | R1,004.00 | One‑time purchase (kit) | Same 3‑Step components, imported from US store |
Your consumer rights in South Africa
Cooling‑off and distance sales
South African consumer law, including the Consumer Protection Act (CPA), generally provides rights for goods ordered at a distance and may include a cooling‑off period in certain circumstances.
Statutory remedies and quality
- Consumers are entitled to remedies for defective or not‑as‑described goods regardless of seller policies.
- Proactiv's 60‑day guarantee does not limit statutory rights under the CPA; you may still pursue remedies available by law.
Customer experiences
Positive reports
Some long‑term users report good results from the Proactiv system, with anecdotal improvements noted within weeks of consistent use.
Negative reports
Many reviewers and complaint reports cite difficulty cancelling, continued shipments after cancellation, and poor customer service. Some describe unexpected recurring charges or instalment billing issues.
Documentation checklist
What to gather before you cancel
- Order number(s) and purchase date(s).
- Account email and user name for the member portal.
- Payment method details and recent transaction records showing charges.
What to keep after cancellation
- Written cancellation confirmation (email or portal message).
- Shipment tracking numbers and proof of delivery if applicable.
- All chat transcripts or call reference numbers from Customer Service.
Common mistakes
Trying to cancel in the wrong place
Many customers attempt to cancel through the App Store or Google Play. Proactiv does not accept cancellations through those stores, so that approach can leave subscriptions active.
Not confirming shipment liability
Another common error is assuming cancellation prevents charges for an order already shipped. If a shipment has been processed you remain liable for that shipment and any remaining instalments.
Comparative recap
Quick comparison
The following table summarizes key cancellation and refund attributes for quick reference.
How to use this table
Use it to confirm the correct cancellation channel, expected refund window, and account access period before you proceed.
| Aspect | Proactiv (South Africa) | Takeaway |
|---|---|---|
| Cancellation method | Member portal (chat or login) or Customer Service phone | Do not use App Store / Google Play to cancel |
| Refund window | 60‑day Clear Skin Promise for direct purchases | Refunds exclude shipping & handling; statutory rights may also apply |
| Account access after cancel | 90 days | Save records within 90 days; contact CS afterwards |
| Liability for shipped orders | Customer remains liable for shipments already processed | Obtain confirmation and retention of proof |
After cancelling
Immediate steps
- Obtain written cancellation confirmation and keep it with your order records.
- Monitor your bank/card statements for unexpected charges and keep transaction evidence.
If problems continue
If charges or shipments continue after confirmed cancellation, escalate to Proactiv Customer Service and retain all communication records.
If the issue is not resolved, you may lodge a complaint with South African consumer protection authorities or seek legal advice under the Consumer Protection Act.
Address
Registered contact address
Pro‑Active SA (Pty) Ltd
Physical address
30, 1st Avenue, Edenvale, 1609, Gauteng, South Africa