Cancellation Runna: Easy Method

What is Runna

Overview

Runna is a personalised running and training app that creates structured workout plans, syncs with devices, and tracks progress to help users reach fitness goals.

The service is delivered through mobile apps (iOS and Android) and a web subscription platform. Subscriptions unlock the Runna Premium features described in the app.

Main features

Runna offers adaptive training plans, device syncing (Garmin, Strava, etc.), progress tracking, and shoe-life tracking among other coaching tools.

Subscriptions are managed through the platform used to subscribe: Apple App Store, Google Play Store, or Paddle on the web.

How to cancel Runna

Cancel on mobile (iOS)

• Open iPhone Settings → tap your name → Subscriptions → select Runna → Cancel Subscription.
• Do not delete the app or your account expecting the subscription to stop; follow the App Store cancellation steps above.

Cancel on mobile (Android) and web

• Android (Google Play): Open Google Play → Profile → Payments & Subscriptions → Subscriptions → select Runna → Cancel.
• Web (Paddle): Log into the Paddle customer portal using the email linked to your Runna account and cancel the subscription there.
• For general guidance see the Runna help page on managing subscriptions: Managing your Runna subscription.

What happens when you cancel

Access after cancellation

After you cancel, you retain Runna Premium access until the end of your current billing period (monthly or annual).

The subscription will not renew after that billing period ends unless you resubscribe through the original platform.

Renewal and account data

Auto-renewal stops once you cancel through the platform used to subscribe; Runna advises managing auto-renewal on Apple, Google, or Paddle directly.

Your Runna account and stored data typically remain unless you request deletion; exporting or backing up important data before deleting is recommended.

Will I get a refund?

Refund window

Runna permits refund requests only within 48 hours of subscribing, regardless of whether you subscribed via Apple, Google Play, Paddle, or a Strava bundle.

After 48 hours, refunds are generally not accepted except in limited circumstances described in the Terms & Conditions.

How refunds are processed

• Refunds must be requested via the platform you used to subscribe; Apple, Google, or Paddle decide approval and handle processing times (typically 3 - 5 working days).
• If Runna terminates your account for reasons other than breach, a pro‑rated refund may be provided per Runna’s Terms & Conditions.
• For details and how to request a refund see Runna’s refund guidance: Requesting a refund.

Runna plans and pricing

Current prices (South Africa)

The prices shown reflect App Store listings in South African rand and in‑app offerings available in 2025.

One listed price (R399.99) is shown without a specified period in the App Store and may represent a medium-length tier; check the app for exact details before purchasing.

Pricing table

Your consumer rights in South Africa

Cooling-off and waivers

Runna’s Terms & Conditions state that by requesting immediate access to the app you waive any statutory cooling-off period (the typical “14-day” rights) that might otherwise apply.

This means there is no automatic right to cancel or refund beyond the platform policies unless a specific law or ruling says otherwise.

Third-party subscriptions and obligations

Subscriptions purchased through Apple, Google Play, or Paddle are governed by those platforms’ terms; Runna disclaims responsibility for renewal/cancellation beyond advising you to manage auto-renewal through the platform.

If Runna terminates your subscription for reasons other than breach, a pro‑rated refund is required under their Terms & Conditions.

Customer experiences

Positive feedback

Many users praise Runna for structured, realistic training plans, a user-friendly interface, and useful syncing with platforms like Garmin and Strava.

Users often report improved fitness and helpful motivational features across different ability levels.

Common complaints

Negative reports include technical issues such as syncing failures, crashes, missed pace cues, and problems with shoe-life tracking or manual run logging.

Some users also report slow or unsatisfactory customer support responses, especially for complex cases like ultra-distance plan adjustments or refund requests.

Documentation checklist

What to have ready

• Email address used for your Runna account and the platform (Apple ID, Google account, or Paddle email).
• Proof of purchase or subscription receipt from the App Store, Google Play, or Paddle.
• Dates and screenshots showing subscription start and any communication with support, if relevant to a refund request.

Where to send requests

• Cancel or request refunds directly via the platform you used to subscribe (Apple, Google Play, Paddle).
• Refer to Runna’s help pages for instructions: Managing your Runna subscription and Requesting a refund.

Common mistakes

Assuming uninstall cancels subscription

Many users uninstall the app thinking their subscription will stop. Deleting the app or account does not cancel subscriptions bought via Apple, Google, or Paddle.

Requesting refunds through the wrong channel

Asking Runna directly for a platform-managed refund (instead of Apple/Google/Paddle) delays resolution because the platform handles approvals and processing.

Missing the 48-hour refund window

Waiting longer than 48 hours to request a refund generally removes eligibility except in special circumstances covered by Runna’s Terms & Conditions.

Comparative recap

Quick comparison

After cancelling

What to expect

Expect your subscription to remain active until the billing period ends. Monitor your Apple, Google, or Paddle account to confirm auto-renewal has stopped.

If you requested a refund within 48 hours, watch for confirmation from the platform and the refund timeline (usually a few working days).

Helpful links

• Manage subscriptions: Managing your Runna subscription
• Refunds and policy: Requesting a refund
• Terms & Conditions (refunds and account termination): Runna Terms & Conditions

Address

Company address

The Run Buddy Ltd (trading as Runna)

71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Contact for legal

For legal or formal notices, use the address above and refer to the Terms & Conditions for jurisdiction and contact details: Runna Terms & Conditions.