Postclic obegränsat abonnemang: promo för ZAR 18.05 under 48h med en obligatorisk första måned för ZAR 982.94, därefter ZAR 982.94 per månad utan bindning
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Uppsägningstjänst Nr 1 i Sweden
4.9Calculated on 5.6K reviews
Jag meddelar er härmed om mitt beslut att avsluta kontraktet avseende tjänsten Hippo.
Detta meddelande utgör en fast, tydlig och otvetydig vilja att säga upp kontraktet, med verkan vid första möjliga tidpunkt eller i enlighet med gällande avtalsperiod.
Jag ber er att vidta alla nödvändiga åtgärder för att:
– upphöra med all fakturering från och med det faktiska uppsägningsdatumet;
– bekräfta skriftligen att denna begäran har tagits emot;
– och, i förekommande fall, skicka mig den slutliga räkningen eller bekräftelsen på saldot.
Denna uppsägning skickas till er via certifierad e-post. Sändningen, tidsstämplingen och innehållets integritet är fastställda, vilket gör det till en giltig handling som uppfyller kraven på elektroniskt bevis. Ni har därför alla nödvändiga element för att behandla denna uppsägning på ett korrekt sätt, i enlighet med tillämpliga principer för skriftligt meddelande och avtalsfrihet.
I enlighet med reglerna om skydd av personuppgifter begär jag också att ni:
– raderar alla mina uppgifter som inte är nödvändiga för era juridiska eller redovisningsmässiga skyldigheter;
– stänger alla tillhörande personliga konton;
– och bekräftar den faktiska raderingen av uppgifter enligt tillämpliga rättigheter avseende integritetsskydd.
Jag behåller en fullständig kopia av detta meddelande samt bevis på sändning.
Viktig varning om tjänstens begränsningar
I syfte att vara transparent och förebyggande är det viktigt att påminna om de begränsningar som är inneboende i alla digitala sändningstjänster, även när de är tidsstämplade, spårade och certifierade. Garantierna gäller sändningen och de tekniska bevisen, men aldrig mottagarens beteende, flit eller beslut.
OBS, Postclic kan inte:
- garantera att mottagaren tar emot, öppnar eller tar del av ditt e-brev.
- garantera att mottagaren behandlar, accepterar eller utför din begäran.
- garantera riktigheten eller fullständigheten av innehållet som skrivits av användaren.
- garantera giltigheten av en felaktig eller icke-uppdaterad adress.
- förhindra en tvist från mottagaren om brevets juridiska räckvidd.
Cancellation Hippo: Easy Method
What is Hippo
Overview
Hippo is a South African online comparison and platform service that helps customers compare insurance, travel and accommodation options and contact providers. It is a marketplace rather than an insurer for most products listed on the site.
What Hippo does and does not do
Hippo aggregates quotes and connects users with insurers and travel or accommodation providers; it does not itself set or underwrite prices for most listed products. For specific policy terms, cancellations and refunds you must usually deal with the underlying provider or insurer.
How to cancel Hippo
When Hippo is the gateway only
- Identify whether Hippo acted only as the comparison portal or if you bought a Hippo-branded policy.
- Review the confirmation email you received after purchase to find the provider and policy reference.
- Contact the underlying insurer, airline or accommodation provider directly for cancellations when Hippo connected you to those providers.
Steps to cancel via Hippo-related channels
- Find the booking or policy confirmation email from Hippo that lists the provider and reference number.
- Check the provider's cancellation terms (look for "Free Cancellation" labels for accommodation).
- If you bought a separate Cancellation & Refund policy for flights, follow the policy instructions to cancel and claim refund.
- If unsure, contact Hippo support for guidance and to ask for provider contact details: see Hippo FAQs and Terms for contact pathways.
What happens when you cancel
Access and service changes
Cancellation of an underlying service (flight, accommodation, insurer) usually ends access to that booking or cover from the effective cancellation date specified by the provider.
Data and account implications
Hippo’s Terms state the site or services may be modified, suspended or discontinued without notice. Users may request removal of their data or cancel processing where data-sharing with affiliates occurred.
Will I get a refund?
Refunds for flights
Flight bookings are refundable only if you purchased a separate Cancellation & Refund policy; otherwise tickets are generally non-refundable per Hippo FAQs.
Refunds for accommodation and platform fees
Accommodation refunds depend entirely on the accommodation provider’s policy; look for a "Free Cancellation" label and the provider’s confirmation email for the exact terms.
- No publicly stated 14-day cooling-off period or guaranteed refunds are listed in Hippo’s travel or accommodation FAQs.
- If Hippo or a listed insurer agreed to a refund, timing and amount follow that provider’s refund process and policy.
Hippo plans and pricing
How pricing information is presented
Hippo.co.za is a free comparison platform and does not itself set insurance prices; quoted prices reflect participating insurers’ quotes obtained through Hippo.
Representative sample pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Average monthly premium by province (comprehensive cover) | R1,371 (Gauteng); range R980 - R1,382 across provinces | Monthly | Comprehensive car insurance, average across insurers via Hippo comparison |
| Cheapest quote example - compact car (Suzuki Swift 1.2 GA) | R830 (King Price via Hippo) | Monthly | Comprehensive cover quote for Suzuki Swift 1.2 GA in Gauteng (Centurion) |
Your consumer rights in South Africa
Key statutory protections
Consumers in South Africa are protected by laws such as the Consumer Protection Act, which covers fair contract terms, disclosure and certain cancellation rights for underlying goods and services.
How this applies to Hippo transactions
- Underlying providers (insurers, airlines, accommodation) are subject to consumer law for their contracts and cancellation terms.
- Hippo’s Terms state they may share personal information with affiliate partners unless you opt out; you may request removal or stop processing of your data.
Customer experiences
What users praise
Many users highlight Hippo’s fast, efficient and easy-to-use platform and report immediate responses from insurers through the site. The streamlined quote process and convenience are frequently appreciated.
Common complaints
Some users report buggy or confusing interface issues, such as non-responsive buttons or difficulty editing details. Others complain of being contacted by insurers they did not select or receiving multiple unsolicited calls.
Documentation checklist
Before you contact a provider
- Booking or policy confirmation email from Hippo showing provider and reference number.
- Payment receipt or proof of purchase for the booking, policy or added Cancellation & Refund cover.
- Provider cancellation policy screenshot or link (e.g., "Free Cancellation" label for accommodation).
When you make a cancellation request
- Valid ID and contact details used at booking.
- Written record of your cancellation request (email, chat transcript) and any provider replies.
- Bank details or payment method information to process refunds if applicable.
Common mistakes
Trying to cancel in the wrong place
A frequent error is attempting to cancel via Hippo when the listing or policy is managed by a separate provider; always follow the provider contact shown on your confirmation.
Assuming automatic refunds
Another common mistake is expecting automatic refunds without checking the provider’s cancellation terms or whether a separate cancellation policy was purchased for flights.
Comparative recap
At-a-glance comparison
| Service | Cancelable/Refundable? | Who to contact | Typical condition |
|---|---|---|---|
| Flight bookings via Hippo | Only if separate Cancellation & Refund policy was purchased; otherwise generally non-refundable | Airline or insurer listed on confirmation | Depends on purchased ticket type or added cancellation cover |
| Accommodation | Depends on accommodation provider; "Free Cancellation" label indicates refundable options | Accommodation provider (details in confirmation email) | Provider-specific rules; check confirmation |
| Hippo platform services | Platform may be modified or suspended by Hippo; no explicit user-driven platform cancellation process stated in Terms | Hippo support or Terms & Conditions page | Data sharing may be stopped by opt-out or removal request |
How to use this recap
Use the table to decide who to contact first and whether you should expect a refund. Confirm details in your Hippo confirmation email before proceeding.
After cancelling
Follow-up actions
- Save written confirmation of the cancellation from the provider and any refund timelines.
- Monitor the payment method for refunds and follow up promptly if the refund does not arrive within the provider’s stated timeframe.
Helpful links
- Hippo flights FAQ
- Hippo accommodation FAQ
- Hippo Terms and Conditions
- Hippo customer reviews
- Hippo blog - consumer guidance
Address
Primary office
Auto & General Park, 1 Telesure Lane, Riverglen, Midrand, Gauteng, 2191, South Africa.
Notes on contacting Hippo
Use the contact and support channels listed in your confirmation email or on Hippo’s site for the fastest response. For provider-specific cancellations, contact the provider named in the booking.