Cancellation Belong: Easy Method

What is Belong

Service overview

Belong is a service-branded app that offers subscription-based features for meeting new people, with in-app purchases available on iOS and Android.

Where terms are set

Key rules for subscriptions and cancellations are published in Belong's Terms of Service. For full details, see the official terms.

Belong Terms of Service

How to cancel Belong

Cancel in-app (iOS)

• Open the iOS App Store app and tap your profile.
• Go to Subscriptions, find the Belong subscription, and select Cancel Subscription.
• Cancellation stops future billing but you keep access until the end of the paid period.

Cancel in-app (Android)

• Open Google Play Store, tap your profile and go to Payments & subscriptions > Subscriptions.
• Select the Belong subscription and choose Cancel subscription.
• Your access remains until the current billing period ends; future renewals will stop.

What happens when you cancel

Access after cancellation

When you cancel an in‑app subscription via the App Store or Google Play, you retain the paid features until the current billing period expires.

There is no immediate loss of access on mid‑period cancellations.

Account, data and renewals

Cancellation stops automatic renewals; your account and any profile data normally remain unless you delete the account separately.

Check the app and account settings for options to delete personal data if required.

Will I get a refund?

General refund policy

Belong's terms state subscriptions auto‑renew unless cancelled and do not describe a statutory 14‑day cooling‑off right or refunds for unused periods.

Mid‑period cancellations do not appear to trigger refunds in the terms.

Exceptions where refunds apply

• If Belong terminates the service or subscription themselves, they will refund the prorated unused portion of any prepaid subscription fee.
• For other refund requests, you should check the app store's refund process (Apple/Google) and Belong's terms.

Belong plans and pricing

Pricing source and note

Prices below reflect in‑app purchase listings on the South Africa App Store at the time of verification.

In‑app prices can change without notice.

Your consumer rights in South Africa

What the terms say

Belong's Terms of Service do not explicitly state a statutory 14‑day cooling‑off period or an unconditional refund right for unused subscription periods.

Refunds in the terms are described mainly for service‑initiated terminations where a prorated refund is offered.

Practical advice for South African consumers

• Keep receipts and app store subscription records as proof of purchase.
• Check local consumer protection guidance if you believe your rights under South African law apply.
• For app‑store purchases, you may also raise refund requests through Apple or Google according to their policies.

Customer experiences

Common complaints

Public reviews for Belong (Australia) show recurring complaints about slow or unreliable service and difficulties reaching helpful customer support.

Some users report frustrating refund processes and concerns about price increases over time.

Balanced summary

While a number of users report negative experiences, review samples include a range of issues and are not a definitive measure of every customer's likely outcome.

When evaluating, weigh both official terms and peer reviews, and document your own interactions with support.

Documentation checklist

Before you cancel

• App store order receipt (Apple or Google Play).
• Account email and username used for Belong.
• Subscription name and billing period (monthly/yearly).

If you need support or a refund

• Screenshots of subscription page and billing charges.
• Dates of contact attempts and names or ticket numbers from support.
• Payment method statement showing the charge.

Common mistakes

Canceling in the app instead of the store

Many users try to cancel inside the Belong app; for App Store and Google Play purchases you must cancel via the respective store.

Attempting to delete the app without cancelling the subscription will not stop renewals.

Expecting automatic refunds for mid‑period cancellations

Some customers expect prorated refunds when they cancel mid‑period, but Belong's terms do not promise such refunds unless Belong ends the service.

Always check the app store refund policy for any additional options.

Comparative recap

Key points at a glance

The table below summarises cancellation, refund and pricing features for quick comparison.

Quick decision aid

After cancelling

What to check immediately

• Confirm cancellation in the App Store or Google Play subscription list.
• Keep the confirmation or a screenshot showing the subscription end date.

Where to get official details and escalate

Refer to Belong's published Terms of Service for official refund and termination policies.

Belong Terms of Service

Address

Company address

Belong (corporate contact): Level 38, 242 Exhibition Street, Melbourne VIC 3000, Australia.

When to use postal contact

Use the postal address for formal complaints or written cancellation notices if required by the terms or by your consumer protection advisor.