Cancellation Belong: Easy Method

What is Belong

Overview

Belong is known primarily as an Australian internet service provider offering flexible, subscription-based NBN broadband plans with no locked-in contracts.

There is also a separately branded Belong app/service used in other contexts (for example, an India/NRI financial app). Cancellation and refund rules can differ between these offerings.

Services

Services offered under the Belong name may include broadband/internet subscriptions, and region-specific apps or financial services operated by different entities.

If you use Belong in Singapore, confirm which product (internet plan, mobile subscription or an app) you signed up for before proceeding with cancellation steps.

How to cancel Belong

For the Belong India / NRI financial app

• Contact Belong customer support by emailing [email protected] to submit a cancellation request.
• Include your account ID, transaction details, and the reason for cancellation in your email to speed up handling.
• Keep a copy of your sent email and any responses for follow-up or dispute purposes.

For Belong internet or in-app subscriptions

• If you subscribed via the Apple App Store or Google Play, cancel the subscription in the respective store - do not rely on an in-app cancel button.
• To stop auto-renewal: open the App Store/Google Play, go to Subscriptions, find Belong and choose Cancel Subscription. Access remains until the end of the paid billing period.
• For guidance on cancelling provider subscriptions and what to expect, see a summary at Postclic: Cancelling Belong.

What happens when you cancel

Service access

When you cancel a subscription purchased via an app store, auto-renewal stops but access typically continues until the end of the current billing period.

For direct provider cancellations, the effective date depends on the provider’s terms; always confirm the end date in writing.

Data, equipment and final steps

Check whether you must return any provider-supplied equipment (modem, router) and whether there are fees for returns or unreturned items.

Export or back up any personal data linked to your account before cancellation if you want to retain it.

Will I get a refund?

Belong (India/NRI app) refund policy

According to the provider’s stated terms for the India/NRI financial app: "No refunds or cancellations allowed after payment has been made unless specifically mentioned while availing a particular service."

Cancellation requests for that service must go through customer support at [email protected]. (Last modified: 3-June-2025.)

Belong internet / app-subscription refunds

For Belong broadband (Australia context), there is generally no statutory 14-day cooling-off right or refund for unused periods unless Belong itself initiates termination.

If Belong terminates the service, a prorated refund of the unused portion may apply; otherwise, refunds for store purchases are handled by the App Store or Google Play. See Postclic for details.

Belong plans and pricing

Where to check prices

Pricing, plan tiers and promotions vary by product and region. Always check the official Belong website or the app store listing for current prices.

Do not rely on third-party estimates - confirm pricing in your account or on the provider’s official pages.

Promotions and contract terms

Promotional offers, trial periods and special discounts may carry different cancellation or refund rules - review the terms that applied when you signed up.

If in doubt, take screenshots of the offer and terms to support any later dispute.

Your consumer rights in Singapore

Cooling-off and distance sales

Under Singapore consumer protection principles (eg. Consumer Protection (Fair Trading) Act and distance selling practices), consumers often have a short cooling-off or right to cancel for remote sales, subject to exceptions.

Services fully performed or explicitly excluded in terms (for example, immediate digital delivery) may not be cancellable under a cooling-off rule.

How this applies to Belong

There is no public indication that Belong’s terms automatically adopt Singapore’s statutory cooling-off rights for every product or region.

If you believe Singapore consumer law applies, state this clearly in communications and seek advice from consumer protection authorities or legal counsel if needed.

Customer experiences

Positive reports

Some customers report smooth ordering and satisfactory outcomes in certain contexts, including positive reviews on public review platforms.

These reports suggest that persistent, well-documented follow-up can sometimes lead to resolution.

Negative reports

Other reviews note issues such as delayed deliveries, connectivity problems, billing disputes, and slow or automated support responses.

Use these mixed experiences as a reminder to document everything and keep clear records when cancelling or requesting refunds.

Documentation checklist

Required details

• Account number or username used with Belong.
• Date of purchase, plan name, and transaction or invoice number.
• Payment method and last four digits of the card (do not share full card numbers).

Supporting evidence

• Copies/screenshots of terms, promotional offers and the refund policy you relied on.
• All communication with support (emails, chat transcripts, dates and agent names).
• Proof of service issues (speed tests, error messages) if you are claiming a fault.

Common mistakes

Cancelling in the wrong place

A frequent error is attempting to cancel an App Store or Google Play subscription inside the Belong app; stores require you to cancel via your account in the respective store.

Always verify where you originally subscribed before attempting cancellation.

Missing proof or late follow-up

Not keeping receipts, timestamps or copies of communications makes disputes harder to resolve. Save emails and screenshots immediately.

Delaying a cancellation request or refund claim can reduce your options - act promptly and follow up in writing.

Comparative recap

Quick comparison

How to read this table

The table compares typical cancellation routes and the likelihood of refunds for two common Belong contexts.

If your plan or region differs, check the exact terms that applied when you subscribed.

After cancelling

What to check

Confirm you received written confirmation of cancellation and note the service end date and any final charges.

Monitor your bank or card statements for unexpected renewals or disputed charges and be ready to escalate if necessary.

Helpful links

• Postclic: Cancelling Belong - overview of broadband/subscription cancellation handling.
• Phone Travel Wiz: Belong mobile overview - context on Belong’s mobile and service approach.
• Belong app on App Store (Singapore) - check subscription details and app information.

Address

Registered office

Primary contact address listed for local entity: 103 Irrawaddy Road, #02‑08, Royal Square at Novena, Singapore 329566.

Use this address for physical correspondence if necessary, but confirm the correct legal entity before sending sensitive documents.

Notes on local entities

Different Belong-branded services may be run by different companies in different countries; a local address does not guarantee the same terms or support as the Australian ISP or other regional apps.

Always verify which company and jurisdiction operate the service you are cancelling and retain copies of all relevant communications.