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Cancel EXETEL
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Exetel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Exetel: Step-by-Step Guide
What is Exetel
Overview
Exetel is an Australian internet service provider offering broadband, NBN, ADSL and mobile plans. It operates on a subscription model and provides consumer and business internet products from Australia.
Presence in South Africa
Exetel appears to operate in Australia and lists prices in AUD on its site. There is no verified evidence that Exetel offers retail services or South Africa - based pricing for 2024 - 2025.
If you are in South Africa and believe a local entity named "Exetel" exists, confirm the provider's local presence before signing up or attempting to cancel.
How to cancel Exetel
Methods to start cancellation
- Contact Exetel support by phone or live chat to request cancellation and ask for written confirmation.
- If switching providers, your new provider can often place the order and trigger the cancellation process; follow up with Exetel to confirm.
Step-by-step cancellation (recommended)
- Gather account details: account number, service address and ID, and billing information.
- Contact support and state you want to cancel; request a cancellation reference and date.
- Ask for final billing details and any hardware return instructions.
- Confirm cancellation in writing (email or support ticket) and retain all records.
- Follow up after the expected end date to confirm the service is closed and no further charges will occur.
What happens when you cancel
Service access and end date
Cancellation will terminate internet access on or after the agreed cancellation date. If cancelled mid-billing cycle, service typically continues until the cycle ends for which you were charged.
Billing and data
Exetel does not usually provide pro-rata refunds for unused days in a billing cycle; you may remain charged for the full cycle containing your cancellation.
Any account credits, final bills or overpayment adjustments will be processed after the billing cycle closes per Exetel’s billing practices.
Will I get a refund?
Standard refund policy
Exetel generally does not offer pro-rata refunds for mid-cycle cancellations. Cancelling partway through a billing period usually does not reduce the charge for that period.
Exceptions and processing
- Refunds or credits may be issued for billing errors, overpayments, or approved service outages in some cases.
- Hardware may be refundable only within any trial period; promotional credits are typically non-refundable.
- Refund processing times: expect roughly 5 - 7 business days for card refunds and 5 - 10 days for EFTs, though final credits may take longer after the billing cycle closes.
Sources used for these points include Exetel product documentation and independent guides summarising refund behaviour.
Exetel plans and pricing
Pricing availability
No verified South Africa - based pricing for Exetel was found for 2024 - 2025. Exetel’s publicly available plans are listed in AUD for Australia on their site.
How to get accurate pricing
Contact Exetel directly via their official site for current Australian pricing, or check local providers if you are in South Africa.
| Plan | Price | Notes |
|---|---|---|
| Residential broadband | Contact for pricing | Exetel lists plans in AUD on its Australian site; no ZAR pricing found. |
| Business broadband | Contact for pricing | Contact Exetel for availability and commercial rates. |
| Mobile / SIM | Contact for pricing | Mobile products are marketed in Australia; verify local availability. |
Your consumer rights in South Africa
General rights to be aware of
South African consumers are protected by laws such as the Consumer Protection Act (CPA), which provides rights to fair value, quality service and written contractual terms.
Rights include the requirement for clear contract terms, the right to receive services as described, and remedies where services are defective or misrepresented.
Practical steps for South African consumers
- Confirm jurisdiction: an overseas provider may fall outside South African enforcement. Verify whether the provider has local operations subject to SA law.
- Keep written records of agreements, invoices and cancellation requests for dispute escalation.
- If you cannot resolve a dispute directly, consider contacting local consumer protection agencies or an ombudsman for advice.
Customer experiences
Positive feedback
- Many reviewers praise Exetel for reliable speeds and knowledgeable support in positive reviews.
- Some long-term users report smooth upgrades and good value for money.
Negative feedback
- Common complaints include difficulties obtaining refunds, perceived misleading “no lock-in” messaging and delays in resolving billing issues.
- Several reviews mention frustration with automated support and inconsistent customer-service quality.
See customer review aggregations for broader context: Trustpilot, ProductReview and SaySo.
Documentation checklist
Essential items to gather
- Account number, service address and customer ID.
- Last invoice and payment receipts showing billing cycle dates.
- Written cancellation request or support ticket reference.
Optional but helpful items
- Screenshots of chat or email confirmations from Exetel.
- Proof of new provider order if switching ISPs.
- Evidence of service faults or outage notifications if seeking a refund for downtime.
Common mistakes
Expecting immediate pro-rata refunds
Many customers cancel mid-billing cycle expecting a pro-rata refund. Exetel typically charges for the full billing cycle, so confirm billing consequences before cancelling.
Not getting written confirmation
Relying on a verbal confirmation or assuming cancellation via a new provider without receiving written confirmation can lead to unexpected charges.
Always request and keep a written cancellation reference and follow up until the account is closed.
Comparative recap
Quick feature comparison
| Feature | Exetel (Australia) | Typical South African provider (general) |
|---|---|---|
| Availability | Australia-focused; check official site for coverage. | Varies by provider; local coverage required for SA customers. |
| Cancellation notice | Standard terms may require 30 days' notice; mid-cycle cancellation usually still charged in full. | Varies; many SA ISPs have notice periods - check contract. |
| Refunds | No pro-rata refunds typically; refunds for errors/overpayment possible. | Varies; local consumer law and ISP policy determine refunds. |
Notes on comparison
Information on Exetel is based on Australian-facing documentation and independent guides. For South Africa, verify local provider terms and legal remedies under South African law.
After cancelling
Confirm closure and final bill
Check that your account status is "closed" and obtain a final bill in writing. Verify no continuing automated payments are active.
Helpful links
- Exetel official site and product info: Exetel.
- Independent cancellation guide summarising process: Tech X Telco guide.
- Customer reviews for context: Trustpilot and ProductReview.
Address
Primary correspondence
Level 5, 121 Walker Street, North Sydney, New South Wales 2060, Australia.
Complaints / registered mail (alternative)
A complaints-specific address has been noted as Level 9, Shelley Street in some sources; use registered mail for formal complaints where appropriate.