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Cancel FRONTIER COMMUNICATIONS
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Frontier Communications service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Frontier Communications: Easy Method
What is Frontier Communications
Overview
Frontier Communications (operating as FrontierCo in South Africa) provides subscription internet services across rural and urban areas, offering a range of speed tiers and installation options.
The company sells plans online and through resellers, with terms and returns policies published on its website.
Service scope
Frontier focuses on fixed internet packages with installation fees and monthly billing cycles.
Plans are month-to-month and may include different installation pricing for standard and non-standard installs.
How to cancel Frontier Communications
Cancel online / in writing
- Write a cancellation request and send it to FrontierCo in writing as required for website purchases.
- Use the email address provided in FrontierCo's website terms for cancellation notices (see Terms & Conditions link below).
Canceling purchases from app stores
- App-store purchases (Apple App Store / Google Play) are generally handled under Apple or Google refund policies, not FrontierCo's policies.
- Contact the relevant app store for in-app purchase refunds or cancellations.
What happens when you cancel
Service access and termination
Once Frontier processes a cancellation, your service access will end according to their billing cycle and any account-specific terms.
Expect the connection to be disconnected and any scheduled renewals to stop after the cancellation effective date.
Equipment and account closure
Frontier may require return of leased equipment. Follow their returns instructions to avoid disputes or additional charges.
Keep copies of any cancellation confirmation and record of equipment return tracking numbers.
Will I get a refund?
Cooling-off period (online consumers)
Natural persons who bought products via the website can cancel without reason within 7 days of delivery (ECTA cooling-off period).
If you cancel in this period, FrontierCo must refund the full purchase price within 30 days.
Returns, exchanges and costs
- FrontierCo offers exchange or refund up to 12 days from receipt for eligible returns when items are in original condition.
- Return shipping is usually at the consumer's cost unless the return is due to a manufacturing defect or FrontierCo shipped an incorrect item.
- Refunds tied to the cooling-off period must be processed within 30 days of valid cancellation.
Frontier Communications plans and pricing
Available plans
Below are FrontierCo's published rural plans and monthly prices. Installation fees start at R999 (excl. VAT) and may be higher for certain installs.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| 10 Mbps Rural | R1450/month | Monthly | 10 Mbps up/down (R145.00 per Mbps) |
| 15 Mbps Rural | R1850/month | Monthly | 15 Mbps up/down (R133.33 per Mbps) |
| 20 Mbps Rural | R2250/month | Monthly | 20 Mbps up/down (R112.50 per Mbps) |
| 25 Mbps Rural | R2650/month | Monthly | 25 Mbps up/down (R106.00 per Mbps) |
| 50 Mbps Rural | R3750/month | Monthly | 50 Mbps up/down (R75.00 per Mbps) |
| 75 Mbps Rural | R5450/month | Monthly | 75 Mbps up/down (R72.67 per Mbps) |
| 100 Mbps Rural | R7250/month | Monthly | 100 Mbps up/down (R72.50 per Mbps) |
Your consumer rights in South Africa
Cooling-off and refunds
Under the Electronic Communications and Transactions Act (ECTA) and typical online-seller policies, consumers have a 7-day cooling-off period for website purchases.
If you validly cancel within that time, expect a full refund within 30 days.
Returns window and shipping responsibility
- FrontierCo's returns window for exchanges/refunds is 12 days from receipt for eligible items.
- Return shipping is normally the customer's responsibility unless FrontierCo caused the issue (defect or wrong item).
Customer experiences
Positive feedback
Some customers report helpful field technicians and successful installations that resolved connectivity problems.
Positive comments are occasional and generally reference on-site support or specific technicians.
Common complaints
Many reviews mention long hold times, billing errors, difficulty canceling, delayed refunds, and account-access problems.
Service outages and recurring billing disputes appear frequently in public reviews and should be considered when preparing cancellation documentation.
Documentation checklist
Essential documents
- Order number or account number
- Proof of identity (ID document or passport)
- Proof of payment (bank statement, card transaction or receipt)
Optional but helpful items
- Photos or evidence of defective items or faulty installation
- Return/shipping tracking numbers and equipment serial numbers
- Copies of prior communications (emails, chat transcripts, call logs)
Common mistakes
Missing required written notice
Failing to provide a written cancellation notice can delay processing or be rejected under FrontierCo's website purchase rules.
Always send cancellations in writing to the specified contact and keep a copy.
Poor record-keeping
Not saving proof of payment, order numbers, or return tracking can make refunds and disputes slower and harder to resolve.
Take screenshots, keep emails, and note names and dates of any support interactions.
Comparative recap
Quick comparison
The table below compares main cancellation and refund points for website purchases versus app-store purchases.
At-a-glance table
| Item | Website (Web) | App Store / Google Play |
|---|---|---|
| Cancellation method | Written notice to FrontierCo (email as per Terms) | Request via Apple/Google; FrontierCo typically does not control in-app refunds |
| Cooling-off / return window | 7 days cooling-off; 12 days returns for exchanges/refunds | Governed by Apple/Google refund policies |
| Refund timeframe | Refund within 30 days after valid cancellation | Varies by app store processing times |
| Return shipping | Customer pays unless defect or wrong item | Not applicable for digital-only purchases; physical items follow seller/app store rules |
After cancelling
Follow-up steps
After you submit a written cancellation, retain confirmation and check that the refund is processed within the stated timeframe.
If you returned equipment, keep the courier proof until Frontier confirms receipt and account closure.
Useful links
Refer to FrontierCo's published terms and returns pages for official instructions and contact details:
Address
Main contact address
Building 9 Central Park, 13 Esdoring Nook, Highveld Technopark, Centurion, 0157, South Africa.
Notes on visiting
Confirm branch hours or appointment requirements with FrontierCo before visiting, and bring the documentation listed above when attending in person.