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I hereby notify you of my decision to terminate the contract relating to the Hostgator service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hostgator: Easy Method
What is HostGator
Overview
HostGator is a US-based web hosting company offering shared, WordPress, VPS, reseller, and dedicated hosting, plus domain registration and add-on services.
The service model is subscription-based with 24/7 support and introductory pricing in USD for new customers.
Primary offerings
Common offerings include multiple shared-hosting tiers, managed WordPress plans, VPS and dedicated servers, and optional security/backup add-ons.
Domain registration is available but billed separately and is generally non‑refundable under HostGator policy.
How to cancel HostGator
Cancel via Customer Portal (recommended)
- Sign in to the HostGator Customer Portal.
- Open the Renewal Center and disable Auto‑Renew for the product you want to stop.
- Disable Auto‑Renew at least 15 days before renewal for standard plans (5 days for one‑month terms) to ensure non‑renewal.
Other cancellation notes
- Account cancellation normally takes effect at the end of the current paid period; it does not usually terminate service immediately.
- If your purchase was made through Apple App Store or Google Play, you must cancel via the relevant app store - HostGator cannot cancel those purchases. Details on app store cancellations.
What happens when you cancel
Access and service continuity
Disabling Auto‑Renew or cancelling in the portal typically means your service remains active until the end of the paid period.
You can continue to access files, sites, and email until the paid term expires unless you request immediate termination.
Data and domains
HostGator does not guarantee retention after the account expires; you should back up all website files and databases before the end date.
Domain registrations are billed separately and may remain active under separate terms; free domain promotions may incur a domain fee deduction on refunds.
Will I get a refund?
30‑day money‑back guarantee
HostGator offers a 30‑day money‑back guarantee for shared, WordPress, VPS, reseller, and dedicated hosting if cancelled within the first 30 days of the initial term.
This applies to the hosting plan fee for qualifying products; check your account type to confirm eligibility.
Exceptions and deductions
- Refunds do not apply to domain registration fees, administrative/setup fees, custom software installation fees, monthly‑term services, or many add‑ons (for example, SiteLock).
- If a free domain was included with your plan, its standard registration fee (approximately $22.99 or $15.99 depending on region) will be deducted from any refund.
- No refunds are issued for cancellations made after the 30‑day period.
For full terms, see HostGator's Terms of Service. HostGator Terms of Service.
HostGator plans and pricing
Introductory shared plan prices (USD)
Pricing below reflects typical introductory USD rates for shared hosting as published for new customers.
All prices are quoted in USD; HostGator did not show ZAR‑denominated pricing for South Africa as of 2024/2025.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Hatchling (Shared Hosting) | $2.75/mo | Introductory (36‑month term) | 10 GB storage, free SSL, free domain first year |
| Baby (Shared Hosting) | $3.50/mo | Introductory | 20 GB storage, free SSL, free domain first year |
| Business (Shared Hosting) | $5.25/mo | Introductory | 50 GB storage, free SSL, free domain first year |
| Pro (Shared Hosting) | $13.95/mo | Introductory | 100 GB storage, free SSL, free domain first year |
Pricing notes
Introductory pricing is promotional and typically applies to long‑term signups; renewal rates are higher and billed in USD.
Convert to ZAR using current exchange rates and your payment provider's conversion fees when budgeting from South Africa.
Your consumer rights in South Africa
Cooling‑off and cancellation rights
South African consumer law (Consumer Protection Act) provides a 7‑day "cooling‑off" for certain direct agreements, but this may not apply to digital/online services.
There is no automatic 14‑day right to cancel online services unless the provider offers one voluntarily.
Practical advice
- Check HostGator's refund policy and terms for specific eligibility and time limits.
- If in doubt, consult a local legal advisor or consumer protection resources in South Africa for case‑specific guidance.
Customer experiences
Positive feedback
Many users praise HostGator's 24/7 support and knowledgeable staff, citing fast resolutions via chat and phone.
Reviews also highlight free site transfer, free domain with hosting, free email, free SSL, and the 30‑day refund possibility. GetApp ZA reviews.
Negative feedback
Common complaints include aggressive upselling, unexpected renewal pricing, hidden add‑on charges, and difficulty obtaining refunds in some cases.
Some users report slow or unhelpful support and issues with refunds taking long or not being issued. See user reviews for details. Trustpilot reviews.
Documentation checklist
Before requesting cancellation
- Account email and username used to register with HostGator.
- Billing information and recent invoice showing the paid period.
- Order number or customer ID from your HostGator portal.
If you request a refund
- Proof of purchase (invoice or payment receipt).
- Evidence of cancellation request (screenshots or confirmation emails).
- If disputing a charge, copies of correspondence with HostGator support.
Common mistakes
Missing the cancellation window
Many customers assume turning off a site equals cancellation; without disabling Auto‑Renew in the portal, the service often renews and charges automatically.
To avoid unexpected renewals, disable Auto‑Renew at least 15 days before renewal (5 days for one‑month plans).
Expecting domain refunds
Customers sometimes expect domain fees to be refundable; HostGator generally does not refund domain registrations and will deduct domain fees from any hosting refund.
Always confirm which components are refundable before purchasing or cancelling.
Comparative recap
Plan comparison
| Plan | Price (USD) | Refund window | Best for |
|---|---|---|---|
| Hatchling | $2.75/mo | 30 days (hosting only) | Single small website, entry level |
| Baby | $3.50/mo | 30 days (hosting only) | Multiple sites, budget hosting |
| Business | $5.25/mo | 30 days (hosting only) | Small business requiring more resources |
| Pro | $13.95/mo | 30 days (hosting only) | Higher performance and traffic sites |
Recap notes
Refunds apply only to qualifying hosting within 30 days; domains and many add‑ons are excluded.
Introductory prices are promotional; expect higher renewal pricing billed in USD.
After cancelling
Immediate next steps
- Back up website files, databases, and email data before the end of the paid period.
- Confirm Auto‑Renew is disabled in the Renewal Center and save any confirmation screenshots or emails.
Useful official links
- How to cancel your HostGator account (official help)
- HostGator Terms of Service (refunds & exceptions)
- Notes on app‑store purchases and cancellation
Address
Primary correspondence
HostGator (Newfold Digital) - For domain/contract correspondence:
HostGator Newfold Digital
5335 Gate Pkwy
Jacksonville, FL 32256
United States
Secondary contact
The Houston corporate office may be used for general or legal correspondence in some cases; check your contract or HostGator contact pages for details.