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Cancel IONOS
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Ionos service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ionos: Easy Method
What is IONOS
Overview
IONOS is a web hosting and cloud services provider offering domains, website hosting, servers, and related online tools.
Services are subscription-based and used worldwide, including a South Africa presence for some products and trials.
Key uses
Customers use IONOS to register domains, host websites, run virtual private servers (VPS), and manage email and business web services.
Plans vary by product type, billing period and regional availability. Check product pages for region-specific offers.
How to cancel IONOS
Cancel via Web (recommended)
- Log in to your IONOS account.
- Go to My Account → Contracts & Subscriptions → select the service → Cancel.
- Deactivate Domain Guard (if active) and back up any data before cancelling.
- Expect a confirmation and a cancellation date from IONOS after submission.
- Reference: IONOS cancellation help.
Other cancellation routes
- App Store / Google Play subscriptions must be cancelled through the respective store's interface; contact IONOS support to confirm if needed.
- For domain-only cancellations, disable automatic renewal at least 72 hours before the renewal date to avoid automatic renewal.
- Keep proof of any cancellation request and confirmation emails until billing and service end are verified.
What happens when you cancel
Access and service timelines
After cancelling, your service will typically remain active until the stated cancellation date on the confirmation.
Some products may stop immediately if cancellation is processed differently; always check the confirmation details.
Domains and renewals
Domains have special rules: automatic renewal must be disabled at least 72 hours before expiry to prevent renewal.
Domains can often be reactivated during a redemption period (commonly around 10 days) but fees and conditions may apply.
Will I get a refund?
Statutory and guarantee refunds
Consumers generally have a 14-day statutory right of withdrawal for online, phone or written contracts; this allows revocation within 14 days of contract conclusion.
Some products include a 30-day money-back guarantee (for example, selected VPS trials in South Africa); check the product terms for applicability.
Store purchases and exceptions
- Purchases made via App Store or Google Play are subject to the store's refund policies, not IONOS's direct refund terms.
- If you believe a refund is due, follow the product cancellation steps and keep confirmation; contact support with proof if a refund does not appear.
- Reference: IONOS cancellation help and IONOS ZA VPS trial page.
IONOS plans and pricing
Pricing summary
South African pricing pages in ZAR are limited. The following figures were derived from a comparison article and converted to ZAR; they are indicative, not official IONOS ZA prices.
Contact IONOS directly for exact current local pricing before making decisions.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Plus (annual, inferred) | R216/year (approx.) | Annual | Unlimited features (per comparison article) |
| Plus (monthly equivalent) | R1 728/year (~R144/month) | Annual (monthly equivalent) | Unlimited features (per comparison article) |
Pricing caution
These prices are estimates and were not found on official IONOS ZA listing pages for 2024/2025.
Always verify current local prices on IONOS regional pages or by contacting support.
Your consumer rights in South Africa
Cooling-off and withdrawal
South African consumers can typically rely on a right to cancel online contracts within a cooling-off period; IONOS documents a 14-day withdrawal period for many orders.
Check the exact start date of the cooling-off period (usually from contract conclusion or receipt of terms).
Guarantees and renewals
- Selected products may offer a 30-day money-back (risk-free) trial - confirm product-specific terms before subscribing.
- Disable domain auto-renewal at least 72 hours before expiry to prevent unwanted renewal charges.
Customer experiences
Positive reports
Many customers praise IONOS support agents as patient, knowledgeable and helpful when issues are resolved via support channels.
Positive experiences often mention quick technical fixes and responsive account support.
Negative reports and patterns
Some users report difficulties cancelling, including requirements for phone confirmation or cancellations not processed, leading to continued billing.
Common complaints include unexpected renewals after promotional periods, account lockouts, and domain redemption fees. If you experience problems, keep records and escalate via official channels.
Documentation checklist
Before you cancel
- Back up all website files, databases, email and DNS records.
- Deactivate Domain Guard or any domain protection features if cancelling a domain.
- Record the date, time and method of your cancellation request.
Proof and follow-up
- Save confirmation emails, cancellation screens or case numbers from IONOS.
- Keep payment receipts and monitor your bank or card statements for continued charges.
Common mistakes
Assuming cancellation is automatic
Many customers assume a cancellation request is enough; in some cases IONOS requires additional confirmation or a specific cancellation flow.
Always check for and keep the official cancellation confirmation and date.
Missing domain renewal windows
Failing to disable domain auto-renewal at least 72 hours before expiry can result in an unwanted renewal charge or domain renewal.
Reactivate or restore a domain quickly if you cancel accidentally; redemption windows may be short and costly.
Comparative recap
Quick method comparison
| Method | Ease | Refund possible | Action required |
|---|---|---|---|
| Web account cancellation | Easy to moderate | Yes, if within withdrawal/guarantee terms | Log in, Cancel from Contracts & Subscriptions, keep confirmation |
| App Store / Google Play | Depends on store | Store policy governs refunds | Cancel via store, notify IONOS to confirm |
| Domain-only cancellation | Moderate (timing critical) | Depends on domain terms | Disable auto-renew ≥72 hours before expiry; back up DNS |
How to choose
Use the web account route for most services; use the app store route for purchases initiated there.
For domains, plan ahead and manage auto-renewal windows carefully to avoid unexpected charges.
After cancelling
Verify and monitor
Check your IONOS account for a written cancellation confirmation and a clear cancellation date.
Monitor your bank or card statements for at least one further billing cycle to ensure no unexpected charges occur.
Useful links
- IONOS: Cancelling an IONOS contract
- IONOS: Cancelling a single domain
- IONOS ZA: Free VPS / trial information
Address
Alternate contact address
IONOS Inc., 701 Lee Road, Suite 300, Chesterbrook, PA 19087, USA.
For formal cancellation mailing addresses or regional offices, refer to the official IONOS help pages linked above.
Notes
Keep all correspondence and confirmations. If problems persist, escalate via IONOS support channels and retain records for dispute resolution.