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Cancel OPTUS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Optus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Optus: Easy Method
What is Optus
Overview
Optus is an Australian telecommunications provider offering mobile, home broadband and subscription services such as Optus Sport and digital content platforms.
The company sells postpaid and prepaid plans, devices on payment plans, and app-based subscriptions. This guide explains how to cancel those services for users located in South Africa or otherwise dealing with Optus from abroad.
Why this guide is for South Africa
Although Optus is Australian, customers in South Africa (for example travellers, expatriates or remote account holders) may need to cancel Optus services remotely.
This guide adapts known Optus cancellation and refund practices to common South African consumer concerns and local steps you can take after cancelling.
How to cancel Optus
Primary cancellation methods
- Phone: Optus provides a customer number in Australia (133 937). Calling from South Africa will require international dialing and may incur charges.
- Online: Use My Optus (app or website) or live chat to request cancellation and obtain confirmation.
- In person: Attend an Optus store or post written cancellation to Optus customer service addresses when possible.
Step-by-step cancellation checklist
- Log into My Optus and confirm your account details and any outstanding device payments or early-exit fees.
- Request cancellation by phone, live chat, My Optus, or in person and ask for a cancellation reference or written confirmation.
- Return any rented or loaned equipment (for example, modem) as instructed and keep proof of return.
- If you are overseas, follow up in writing (email/store message) and save all confirmation screenshots or reference numbers.
What happens when you cancel
Service access and final billing
For month-to-month postpaid plans, service can be ended immediately upon cancellation, though final billing may include prorated charges and unsettled device payments.
Prepaid plans usually stop when you stop recharging; there is no active cancellation step required for most prepaid services.
Device payments and outstanding charges
If you have a device on an instalment plan, remaining payments or early-exit fees must be settled when you cancel.
Keep documentation of any agreed final amount and payment receipts to avoid post-cancellation billing disputes.
Will I get a refund?
Standard refund policy
Optus does not automatically refund unused account balances after cancellation. Customers must verify credit balances in My Optus and request refunds via support channels.
Refunds, if approved, are typically credited to the original payment method.
Exceptions and timelines
- Cooling-off: Certain contracts may have a cooling-off right (examples exist for Australian law) that can allow a refund when conditions are met.
- Processing timeframes reported: refunds are generally processed 5 - 10 business days after approval; card and EFT timelines vary.
- In exceptional cases Optus has issued pro-rata refunds by cheque when electronic options were not available.
Optus plans and pricing
Pricing summary
No validated South African rand (ZAR) prices for Optus plans were available in the verified sources.
Optus pricing is published in Australian dollars on official Optus pages; if you need local-currency equivalents, contact Optus or use current exchange rates.
Contact for exact prices
If you require exact plan prices, request them from Optus support (My Optus, phone or store) before cancelling to confirm final charges and any refundable balances.
| Plan | Price | Notes |
|---|---|---|
| Postpaid (month-to-month) | Contact for pricing | Cancelable any time; device/early-exit fees may apply |
| Prepaid | Contact for pricing | Service expires when you stop recharging |
| Optus Sport / SubHub subscriptions | Contact for pricing | Cancel in-app; subscription active until billing period ends |
Your consumer rights in South Africa
Key legal protections
South African consumers are protected by laws such as the Consumer Protection Act (CPA), which provides general rights to quality goods and services and remedies where services are defective or misrepresented.
Remedies can include repair, replacement or refund depending on the problem and whether the supplier fails to remedy the issue within a reasonable time.
Practical steps under South African law
- Keep written records of your contract, communications and complaints related to the Optus service.
- If you believe a refund or remedy is due and the provider does not cooperate, you may contact South African consumer protection bodies and seek dispute-resolution advice locally.
Customer experiences
Positive reports
Some customers report straightforward cancellations and refunds when they follow the correct process, obtain written confirmation, and return equipment promptly.
Successful outcomes commonly involve keeping proof of communications and receipts for equipment returns.
Negative reports and common issues
Independent reviews and news stories document long wait times, billing disputes, delayed or missing refunds, repeated upselling during cancellation and customer-service difficulties.
These complaints underline the importance of obtaining a cancellation reference and keeping records of all contacts.
Documentation checklist
Must-have documents
- Account number, full name on the account, and contact details used for the account.
- Proof of identity (passport or ID) and proof of address if requested.
- Device purchase or instalment agreement and any proof of final payment.
Support and proof of cancellation
- Cancellation reference number or written confirmation (email or in-app message).
- Receipts for returned equipment and tracking numbers for posted items.
- Screenshots of chat transcripts or recorded call references where available.
Common mistakes
Not getting written confirmation
A frequent mistake is accepting verbal confirmation only. Without a cancellation reference or written confirmation, disputes can be harder to resolve.
Always request and retain written proof of cancellation and the final billing amount.
Ignoring device payments and outstanding balances
Another common error is assuming cancellation cancels device instalments. Unpaid device balances or exit fees can lead to continued debt or credit reporting issues.
Confirm any remaining balances before ending the service and obtain receipts for final payments.
Comparative recap
At-a-glance comparison
The table below summarises cancellation ease, refund likelihood and key notes for the main Optus product types based on verified reports.
Use this to choose the correct cancellation method and prepare documentation.
| Feature | Postpaid (month-to-month) | Prepaid | Optus Sport / SubHub |
|---|---|---|---|
| Cancellation ease | Generally cancellable any time via phone/online | No active cancellation required; service ends when you stop recharging | Cancel in-app; remains active until end of billing period |
| Refunds | Not automatic; must request refund for unused credit | Prepaid credit may be refunded only on request | Prorated refunds possible; policy depends on app/store rules |
| Common issues | Billing after cancellation, device payments outstanding | Loss of remaining credit if not claimed | Refund processing delays; occasional cheque refunds reported |
After cancelling
Follow-up actions
- Keep all cancellation confirmations and payment receipts for at least 6 - 12 months.
- Check your bank or card statements to ensure refunds or final charges appear correctly.
Further reading and sources
For reports and case examples on refunds and cancellation issues, see independent coverage and guides.
Relevant articles and reporting (examples):
- How to cancel Optus (Postclic guide)
- Article on Optus Sport refunds (The Guardian)
- Customer experience report (news.com.au)
Address
Optus customer service postal address
Optus Customer Service, 1 Lyonpark Road, Macquarie Park NSW 2113, Australia.
Complaints and customer relations PO Box
PO Box 888, North Ryde NSW 1670, Australia (commonly used for complaints and written notices).