Cancellation Smart Dns Proxy: Easy Method

What is Smart DNS Proxy

Service overview

Smart DNS Proxy is a subscription service that routes DNS queries through its servers to help users access geo‑restricted streaming and web content.

Who uses it

Users who want to unlock region‑blocked media on TVs, set‑top boxes, computers and mobile devices commonly use the service.

How to cancel Smart DNS Proxy

Cancel via the website / billing system

• Log in to your account at the Smart DNS Proxy billing or account portal described in the Terms of Use.
• Locate Subscriptions or Billing and select Cancel or Submit a cancellation request.
• Confirm cancellation and keep a copy of any confirmation or ticket number for your records.
• See the Terms of Use for web cancellation details: Terms of Use.

Cancel via support or email

• Contact the 24/7 support team by live chat or email if available; Spanish terms emphasise cancellation via support before renewal.
• Provide your account email, order ID and request explicit confirmation that renewal is disabled.
• If needed, reference the provider's terms when requesting cancellation: Spanish Terms of Use.

Cancel via app stores (iOS / Google Play)

• If you subscribed through the App Store or Google Play, cancel the subscription directly in your Apple or Google account subscriptions.
• No separate provider documentation was found for platform‑managed cancellations; follow the platform's standard process.

What happens when you cancel

Access to the service

After cancellation you typically retain access until the end of the paid billing period unless the provider specifies otherwise.

Make sure you confirm the effective cancellation date in the confirmation message or support ticket.

Renewal and billing

Cancellation prevents automatic renewal for the next billing cycle when processed before the renewal date.

If you cancel after a renewal has occurred, billing may not be reversed unless you fall within the provider's refund window.

Account data and settings

Account details and settings may be retained by the provider according to their data retention policies; consult the Terms of Use for specifics.

Request account deletion separately if you want your data removed and confirm any consequences with support.

Will I get a refund?

Core refund policy

• Smart DNS Proxy offers a 30‑day full refund window for paying customers if cancelled within the first 30 days of purchase, applicable to monthly and annual plans per the Terms of Use.
• Beyond the 30‑day window refunds are at the provider’s discretion or may not be offered.

Exceptions and trials

• Monthly subscriptions can be cancelled at any time; if cancelled after the refund window there is typically no refund for unused time.
• All users receive a 14‑day free trial period that requires no payment during that time, so no refund is needed if you do not continue. See pricing details: Pricing.

Smart DNS Proxy plans and pricing

App Store (South Africa) prices

The following prices were sourced from the South African App Store listing for KeepSolid SmartDNS (iOS) and are shown in ZAR.

Notes on pricing

The official website lists USD prices; South African App Store prices may differ by platform and local taxes.

Your consumer rights in South Africa

Statutory rights

There is no automatic EU‑style 14‑day cooling‑off right referenced in Smart DNS Proxy’s publicly posted policies for South African customers.

Smart DNS Proxy’s stated protections are voluntary (14‑day free trial and 30‑day money‑back guarantee) rather than statutory remedies.

Practical steps if you have a dispute

• Keep receipts, emails and screenshots of your subscription and cancellation requests.
• Escalate unresolved refund or cancellation disputes to Smart DNS Proxy support and reference the Terms of Use.
• If necessary, seek advice from a local consumer protection body or legal adviser about your statutory options in South Africa.

Customer experiences

Positive feedback

Many reviews praise Smart DNS Proxy for reliable connections, easy setup and responsive customer support.

Testimonials on the official site include long‑term satisfied users and quick issue resolution reports: Testimonials.

Negative feedback

Some users report occasional prolonged outages and, in a minority of reviews, unsatisfactory support responses.

Independent reviews have raised DNS leak and privacy concerns and noted that setup can be complex on some devices; consider these points when deciding whether to continue.

Documentation checklist

Essential account information

• Account email address and username.
• Order ID or invoice number from your purchase.
• Date and method of purchase (web, App Store, Google Play).

Supporting evidence

• Payment receipts or bank/statement entries showing the charge.
• Screenshots of subscription status, cancellation attempts and support replies.
• Any ticket or confirmation numbers received after contacting support.

Common mistakes

Not cancelling in the right place

Many users try to cancel on the provider website but originally purchased via the App Store or Google Play; this can leave the platform subscription still active.

Always check which platform billed you and cancel through that platform when needed.

Missing the refund window

Waiting past the stated 30‑day refund window is a frequent reason refunds are refused.

Request refunds early and retain confirmation that you contacted support within the refund period.

Comparative recap

Quick feature comparison

This table summarises core cancellation and refund points for Smart DNS Proxy.

How it stacks up

After cancelling

Verify cancellation

Keep the confirmation email or support ticket proving your cancellation and check that auto‑renewal is switched off.

Useful links

• Terms of Use: https://sdpuat.smartdnsproxy.com/termsofuse/
• Spanish Terms of Use (support/cancellation note): https://www.smartdnsproxy.com/es/termsofuse/
• Pricing and trial details: https://www.smartdnsproxy.com/pricing/
• Customer testimonials: https://www.smartdnsproxy.com/testimonials/

Address

Registered address

Cakinberk Telekom Ltd. Sti., Adnan Menderes Mh., Edremit Cd. No:1/A, Merkez, Balikesir 10100, Turkey

Contact notes

Use the address above for formal correspondence if required and reference your account details in any written communication.