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Cancel SONIC
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Sonic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sonic: Easy Method
What is Sonic
Overview
Sonic is an internet service provider operating in South Africa that offers fibre and wireless internet plans. It positions itself as a provider of high-speed, uncapped fibre and capped wireless plans.
Core services
Services include uncapped fibre packages at multiple speed tiers and capped wireless data plans for lower-cost or mobile-style usage. Installation may require provider-supplied equipment for certain wireless connections.
How to cancel Sonic
Primary cancellation steps
- Send a written cancellation request (email) to the billing department using the email address on your account.
- Give one calendar month's notice - cancellation typically requires 30 days and takes effect next billing cycle.
- If you are under a contracted plan with supplied hardware (e.g., antenna), arrange a buyout or scheduled equipment removal as required by the contract.
Alternate channels and tips
- If available, you can also request cancellation via the customer portal or by phone, but always follow up with a written/email confirmation to the billing address on record.
- Keep copies of your cancellation email, delivery/read receipts, and any confirmation number the billing team provides.
What happens when you cancel
Service access and timing
Your service generally remains active during the one-month notice period and will typically terminate at the end of the next billing cycle. Expect final billing to reflect the notice period.
Account items and equipment
Provider may request return of supplied equipment, charge for damaged or unreturned equipment, or recoup the value of promotional discounts if contract terms allow.
Will I get a refund?
Legal cooling-off right (ECTA)
Under South African law (ECTA), consumers may cancel a service agreement within seven (7) days of signing for any reason.
If you exercise this right, you must receive a full refund within 30 days of cancellation under the cooling-off provision.
Provider refund policy and exceptions
- Supersonic/Sonic’s published terms do not broadly promise refunds for dissatisfaction or early termination; liability may be capped (for example, at one month’s subscription).
- Refunds may not be available for prepaid services outside the ECTA cooling-off period.
- Promotional credits or subsidised equipment may be reclaimed or charged back on termination per the provider’s policy.
Sonic plans and pricing
Available plans
Below are common Sonic plan names, monthly prices and features as listed for South Africa.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Fibre 30 Mbps | R449.00 | Monthly | Download up to 30 Mbps, Upload up to 15 Mbps |
| Fibre 40 Mbps | R549.00 | Monthly | Download up to 40 Mbps, Upload up to 20 Mbps |
| Fibre 60 Mbps | R649.00 | Monthly | Download up to 60 Mbps, Upload up to 30 Mbps |
| Fibre 80 Mbps | R849.00 | Monthly | Download up to 80 Mbps, Upload up to 40 Mbps |
| Fibre 120 Mbps | R999.00 | Monthly | Download up to 120 Mbps, Upload up to 50 Mbps |
| Fibre 150 Mbps | R1099.00 | Monthly | Download up to 150 Mbps, Upload up to 50 Mbps |
| Fibre 175 Mbps | R1299.00 | Monthly | Download up to 175 Mbps, Upload up to 75 Mbps |
| Fibre 200 Mbps | R1599.00 | Monthly | Download up to 200 Mbps, Upload up to 100 Mbps |
| Fibre 250 Mbps | R1799.00 | Monthly | Download up to 250 Mbps, Upload up to 125 Mbps |
| Wireless Capped 5 GB | R99.00 | Monthly | 5 GB data, auto-shutdown at cap |
| Wireless Capped 8 GB | R120.00 | Monthly | 8 GB data, auto-shutdown at cap |
| Wireless Capped 10 GB | R149.00 | Monthly | 10 GB data, auto-shutdown at cap |
| Wireless Capped 20 GB | R228.00 | Monthly | 20 GB data, auto-shutdown at cap |
| Wireless Capped 25 GB | R280.00 | Monthly | 25 GB data, auto-shutdown at cap |
| Wireless Capped 30 GB | R350.00 | Monthly | 30 GB data, auto-shutdown at cap |
Pricing notes
All fibre packages are uncapped, unshaped and unthrottled as listed. Wireless capped plans will automatically stop service at the stated data cap; top-ups are typically available.
Your consumer rights in South Africa
Electronic Communications and Transactions Act (ECTA)
ECTA provides a seven (7) day cooling-off right for services: you can cancel within 7 days of signing and must receive a full refund within 30 days when this right is exercised.
ICASA Code of Conduct and related rights
Under the telecommunications Code of Conduct consumers have rights such as non-discrimination, access to account records, the right to lodge complaints and seek redress, and protection of personal data.
Customer experiences
Positive feedback
Some customers report good outcomes where individual agents took ownership and resolved issues effectively. Positive experiences often cite helpful, responsive support when escalation works.
Common negative feedback
Many complaints reference unreliable connectivity, slow or ineffective customer support, billing disputes, unexpected charges, and difficulties finalising cancellations or receiving confirmations.
Documentation checklist
What to include in your cancellation request
- Account name and account number as shown on invoice.
- Your full contact details (phone and email) and the email address registered on the account.
- Requested cancellation date (allow one month) and reason for cancellation (optional).
Supporting documents to have ready
- Copy of the contract or terms, recent invoices and proof of payments.
- Equipment inventory: serial numbers and condition photos if possible.
- Government-issued ID for identity verification if requested.
Common mistakes
Missing or incorrect notice
Not providing a written/email cancellation, or failing to give the required one-month notice, is a common cause of continued billing after you intend to stop service.
Failing to return equipment or get confirmation
Assuming cancellation is complete without obtaining written confirmation can lead to unexpected charges. Also, not returning provider equipment or not documenting its condition may cause fees.
Comparative recap
Quick comparison table
| Platform | Notice required | Refunds | Equipment charges | Notes |
|---|---|---|---|---|
| Supersonic South Africa (general) | One calendar month's written/email notice | No general refunds stated; liability may be capped at one month | May recoup promotional value and cost of supplied/damaged equipment | Provider reserves rights to reclaim promotional subsidies |
| Sonic South Africa (fixed wireless) | One month's notice via email to billing | Refunds limited; check contract and ECTA cooling-off | Under-contract hardware may require buyout or arranged removal | Fixed wireless may involve on-site antenna removal conditions |
| Sonic (international ISP context) | Typically 30-day notice via portal or phone | No refunds on prepaid services; cancellation effective next billing cycle | Equipment return or charges depend on local terms | Check your local service terms for exact requirements |
How to use this recap
Use the table to verify which rules apply to your account before you cancel. Always confirm the notice period and equipment terms that are specific to your contract.
After cancelling
Immediate next steps
- Save the cancellation confirmation email and any final reference numbers.
- Check your final invoice for pro-rata charges, equipment fees or reclaimed promotions.
- Cancel any linked direct debits or card authorisations after confirmation from the provider.
Longer-term follow-up
- Confirm equipment collection or arrange return and obtain proof of receipt.
- If you believe your rights under ECTA or the Code of Conduct were breached, document communications and consider lodging a complaint with the provider, then escalate to ICASA if unresolved.
Address
Billing contact (email)
Submit cancellation requests and billing correspondence to the billing email addresses on your account. Use the billing email address on file to ensure processing.
Suggested email addresses
- billing@sonicmail.co.za
- billing2@sonicmail.co.za
Final notes on sending a notice
Send your cancellation from the email address registered on the account where possible, include your account number and requested termination date, and request written confirmation of receipt.