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I hereby notify you of my decision to terminate the contract relating to the Verizon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Verizon: Easy Method
What is Verizon
Overview
Verizon is a U.S.-based telecommunications and internet company that supplies residential and business connectivity, digital services, device protection, and value-added products.
Verizon sells services and software (including digital marketplace offerings and connected-vehicle subscriptions) under global terms, though it does not operate a localized consumer mobile network in South Africa.
Services covered
Common services covered by Verizon terms include +play digital subscriptions, value-added and internet term plans, device sales and returns, protection plans, and connected-vehicle apps/subscriptions.
Different cancellation and refund rules apply depending on whether the service is a +play digital purchase, an internet/value-added term plan, a device sale, or a connected-vehicle subscription.
How to cancel Verizon
Cancel +play (digital marketplace) services
- Go to Verizon’s +play manage area and cancel the order or subscription before it is processed.
- To avoid the next billing, cancel at least one day before the next billing cycle.
- Do not rely on the App Store or Google Play for +play cancellations; use the +play website or the +play app. See the +play legal page: Verizon +play legal.
Cancel value-added, internet term plans and connected services
- For value-added and internet term plans, call Verizon customer service (for U.S. customers examples include 1-800-VERIZON) to request cancellation.
- Cancellations for term services typically become effective at the end of the current billing cycle; early termination fees may apply if you are within a contract term. See Verizon’s online terms: Verizon online terms.
- For Connected Car Wi‑Fi or connected-vehicle subscriptions you must call Customer Care to cancel; see the connected-vehicle legal page: Connected Vehicle App legal.
What happens when you cancel
Service access and billing
Cancellations for many term services typically take effect at the end of the billing cycle rather than immediately, so you may retain access until the paid period ends.
Billing may continue through the effective cancellation date; verify final billing with customer service and request confirmation of the cancellation.
Data, accounts and equipment
Digital subscriptions may stop at the end of the paid period or immediately depending on the product; export or back up any data you need before cancelling.
Equipment tied to a service (routers, gateways, modems) usually must be returned within 30 days to avoid equipment charges; check the return policy for details: Verizon return policy.
Will I get a refund?
Standard refund policies
Refunds depend on the product type and timing. Device returns and exchanges are typically accepted within 30 days; approved refunds are credited to the original payment method, minus any applicable fees.
Prepaid service refills generally are not refundable once the account is initialized or a refill is purchased.
Exceptions and protections
- Value-Added/Internet term plans with a Money-Back Guarantee (if offered) may permit a full refund of one-time charges and equipment charges when cancelled within the MBG period; no early termination fee applies in that case (terms).
- Protection plans: cancel within 30 days (if no service performed) for a full refund; afterward refunds are typically pro-rata less claims paid and administrative fees - policy details vary by jurisdiction (protection plan).
- Device restocking fees (for returns) may apply; check the return policy for amounts and conditions: return policy.
Verizon plans and pricing
How pricing is presented
Verizon’s publicly listed U.S. plans are shown in U.S. dollars on the official site. The following converted prices are provided for comparison only and do not reflect localized South African offerings.
Verizon does not operate consumer mobile services in South Africa and does not publish ZAR-denominated plans for local customers.
Sample plan comparison (converted to ZAR)
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Unlimited Welcome (single line, U.S.) | R1 211 | Monthly | U.S. unlimited plan; price converted to ZAR for comparison |
| Unlimited Welcome (per-line, 4-line family share, U.S.) | R559 | Monthly | Per-line price when four lines share; video limited to 480p; converted to ZAR |
Your consumer rights in South Africa
Statutory consumer protections
South African consumers generally have statutory protections under the Consumer Protection Act (CPA), which can include cooling-off rights for certain purchases and protections against unfair contract terms.
Those statutory rights can vary by transaction type (online digital goods, services, or goods bought at a distance) and may create additional entitlements beyond vendor policies.
Verizon’s stated policies vs local law
Verizon’s posted terms and policies describe return, cancellation and refund procedures but do not explicitly adopt South African statutory cooling-off language.
If you are in South Africa, consider your local statutory rights when dealing with a foreign supplier; Verizon’s policies appear to be U.S.-centric and may not reference CPA protections.
Customer experiences
Positive feedback
Some users report positive experiences with specific Verizon products, for example Verizon Cloud has favorable reviews for ease of use and reliability in South African listings.
See a sample review source for Verizon Cloud: Capterra - Verizon Cloud reviews.
Negative feedback
Several review sources document common negative themes: unresponsive customer service, billing disputes, and difficulty cancelling subscriptions or contracts.
Noted examples include fleet-management product complaints and broad low scores on global review sites: GetApp - Fleetmatics/Verizon Connect reviews and Trustpilot - Verizon reviews.
Documentation checklist
What to have ready
- Account number and account holder name as shown on bills.
- Device identifiers (IMEI, serial number) if returning equipment.
- Order numbers, receipts, subscription IDs and the date you requested cancellation.
If sending written notice
- Include a clear statement that you request cancellation, the effective date you seek, and a request for written confirmation.
- Keep copies of the letter, delivery proof, and any emailed confirmations for at least 12 months.
Common mistakes
Assuming immediate stop of billing
Example: a customer calls and assumes billing stops immediately. Many Verizon term agreements make cancellations effective at the end of the billing cycle, so charges may continue until that date.
Tip: Request a written confirmation of the cancellation date and final charge amount to avoid surprises.
Failing to return equipment or verify refunds
Example: not returning a modem/router within the stated 30-day window, resulting in equipment charges or denied refunds.
Tip: Follow the return instructions in the return policy, obtain tracking proof, and monitor your account for the expected refund or credit.
Comparative recap
Quick comparison table
| Service | What to expect | Recommended action |
|---|---|---|
| +play digital purchases | Cancel via +play site or app; avoid next billing by cancelling ≥1 day before cycle | Use the +play manage page and confirm cancellation: +play legal |
| Value-Added / Internet term plans | Cancellations often effective end of billing cycle; equipment must be returned; early termination fees may apply | Call customer service and check terms: online terms |
| Connected Vehicle subscriptions | Often require calling Customer Care to cancel; Verizon may give notice for termination | Contact Customer Care and check connected-vehicle legal page: Connected Vehicle legal |
| Device returns & protection plans | 30-day window for device returns; protection plan refunds vary and may be pro-rata | Review the return policy and protection plan pages: Return policy, Protection plan |
After cancelling
Check bills, credits and confirmations
Watch at least two billing cycles after cancellation to confirm final charges, prorated credits, or refunds are posted.
If a refund is due and not received, contact customer service and reference the cancellation confirmation and tracking numbers for any returned equipment.
Keep evidence and follow up
- Save cancellation confirmations, return tracking, and any customer-service reference numbers.
- If disputes remain unresolved, escalate using the contact channels shown in Verizon’s terms and consider seeking advice on local consumer protection options.
Address
Primary address for written notices
Verizon Online LLC Legal Department
22001 Loudoun County Parkway MS: E1-3-218, Ashburn, VA 20147, USA
How to prepare the letter
- Include account number, the service to cancel, and a clear request for confirmation of the effective cancellation date.
- Send by tracked mail and retain proof of posting and delivery for your records.