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Cancel VIASAT
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Viasat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viasat: Easy Method
What is Viasat
Overview
Viasat is a satellite internet provider offering broadband service to residential and business customers, primarily where terrestrial options are limited.
Services include data plans, satellite dish hardware and often a fixed-term contract. In some markets Viasat-branded service is delivered through local partners.
In South Africa (Vox-branded delivery)
In South Africa Viasat services commonly appear under the Vox brand (Eutelsat or YahClick satellite platforms).
Local billing, offers and support are typically managed by the regional partner rather than directly by Viasat in the USA.
How to cancel Viasat
Primary cancellation methods
- By phone: Call customer care and request account termination; phone is the primary channel for cancellations.
- Written notice: Some contracts require written notice or a mailed cancellation letter in addition to the phone call.
Step-by-step cancellation guide
- Locate your account number and contract details on your invoice or welcome pack.
- Call the customer-care number shown on your bill and request cancellation; ask for a cancellation reference number.
- If your contract requires written notice, prepare a dated letter including account details and send it to the address on your contract.
- Return any leased equipment promptly (see equipment return section) and keep proof of postage/tracking.
- Follow up until you receive written confirmation of termination and a final bill.
What happens when you cancel
Service access and billing
Cancellations generally require around 30 days’ notice; your service may continue through the notice period and you can be billed for the full month.
Viasat’s policy typically does not prorate monthly fees for mid-cycle cancellations.
Equipment return and charges
Returned equipment is required to avoid equipment or replacement charges; you should return items within about 30 days of cancellation where instructed.
Keep shipping receipts; failure to return hardware on time can result in additional charges.
Will I get a refund?
Refund policy
No prorated refunds are usually provided for partial billing periods; you remain responsible for the full billing cycle during which you cancelled.
Fixed-term contracts may carry an early termination fee (ETF) rather than a refund for unused days.
Exceptions and processing
- ETF: Typical ETFs reported are around US$15 per remaining month on fixed-term contracts; alternatives (no-long-term contract) may require an upfront fee (reported examples ~US$300).
- Returned equipment or credit balances may be refunded after processing, commonly within 2 - 4 weeks.
- Special circumstances (for example documented disaster) may allow an ETF waiver - contact customer care with proof.
Sources summarising these points: Viasat refund policy summary.
Viasat plans and pricing
Available Vox (Viasat-related) plans
The following Vox-branded plans (Eutelsat / YahClick) and prices in ZAR have been reported for South Africa. These are monthly charges on a 24-month term as shown.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Vox Eutelsat 5/2 Mbps | R764.19 | Monthly (24-month term) | Uncapped data, 5 Mbps down / 2 Mbps up, includes hardware (dish, modem, TP-Link mesh) |
| Vox Eutelsat 10/3 Mbps | R1260.79 | Monthly (24-month term) | Uncapped data, 10 Mbps down / 3 Mbps up |
| Vox Eutelsat 20/3 Mbps | R1915.73 | Monthly (24-month term) | Uncapped data, 20 Mbps down / 3 Mbps up |
| Vox Eutelsat 30/5 Mbps | R2497.68 | Monthly (24-month term) | Uncapped data, 30 Mbps down / 5 Mbps up |
| Vox Eutelsat 50/5 Mbps | R3806.63 | Monthly (24-month term) | Uncapped data, 50 Mbps down / 5 Mbps up |
| Vox YahClick 10/3 Mbps (no voice) | R1598.07 | Monthly (24-month term) | Uncapped data, 10 Mbps down / 3 Mbps up |
| Vox YahClick 20/3 Mbps (no voice) | R1870.07 | Monthly (24-month term) | Uncapped data, 20 Mbps down / 3 Mbps up |
| Vox YahClick 10/3 Mbps with voice | R1707.07 | Monthly (24-month term) | Uncapped data, 10 Mbps down / 3 Mbps up, includes 2 voice channels |
| Vox YahClick 20/3 Mbps with voice | R2087.08 | Monthly (24-month term) | Uncapped data, 20 Mbps down / 3 Mbps up, includes 4 voice channels |
Pricing notes
Reported prices are tied to 24-month terms. Viasat-branded pricing in ZAR is typically shown under the Vox/Eutelsat/YahClick brand in South Africa.
Always confirm current pricing and contract length with the reseller before signing.
Get an exact quote
Request a written quote that includes installation, equipment, monthly fees, any ETF and taxes.
Keep the quote as part of your contract records in case of future disputes.
Your consumer rights in South Africa
Contract and cancellation rights
Viasat’s standard terms typically require 30 days’ notice and do not prorate monthly fees for partial periods.
Fixed-term agreements may impose early termination fees as set out in the contract.
Local consumer protection
South African consumer-protection laws may offer additional rights that could affect refunds or cancellation procedures.
If you believe the supplier breached consumer law, keep documentation and consider contacting the National Consumer Commission or a local consumer-rights advisor.
Customer experiences
Positive feedback
Some rural customers appreciate satellite internet for providing connectivity where terrestrial alternatives are limited.
Those in remote areas often cite service availability as the key benefit.
Common complaints
Frequent issues reported include slow speeds during peak times, buffering and performance affected by weather.
Cancellation-related complaints include long hold times, billing after cancellation, inconsistent follow-through and surprise equipment charges. See customer reviews for examples: Trustpilot.
Documentation checklist
Before you cancel
- Account number and full name on the account
- Copy of your contract or invoice showing terms and notice requirements
- Proof of purchase or hardware serial numbers
After you cancel
- Written confirmation or cancellation reference number from customer care
- Proof of equipment return (tracking number, signed receipt)
- Final bill and any refund confirmation
Common mistakes
Assuming automatic refunds
Many customers mistakenly expect prorated refunds when cancelling mid-cycle. Viasat’s policy typically does not prorate monthly fees.
Always confirm refund rules before cancelling to avoid surprise charges.
Failing to get confirmation or return equipment
Not obtaining written cancellation confirmation or not returning equipment on time are frequent causes of ongoing billing or equipment charges.
Get a reference number, keep receipts and follow up until the account is closed and cleared.
Comparative recap
At a glance
| Feature | Viasat (Vox-branded) | Typical alternative (terrestrial/fixed wireless) | 期間 |
|---|---|---|---|
| Availability | Widely available in remote/rural areas | Limited in remote areas; better in urban zones | Monthly (24-month term) |
| Speeds | Moderate to high, can vary by weather and peak times | Often more consistent in urban areas with fibre | Monthly (24-month term) |
| Cancellation | Phone + sometimes written; ~30 days’ notice; ETFs on fixed-term | Varies; some offer online cancellation portals | Monthly (24-month term) |
| Refunds | No prorated refunds normally; equipment refunds processed after return | Varies by provider; some prorate final bills | Monthly (24-month term) |
Quick decision guide
If you need connectivity in a remote area and accept possible variability in speeds, Viasat/Vox can be a practical choice.
If you prioritise predictable speed, lower latency or simpler cancellation processes, compare terrestrial or fixed-wireless options first.
After cancelling
Next steps to confirm closure
- Obtain and save written confirmation or a cancellation reference number from customer care.
- Return equipment promptly and retain tracking or signed return receipts.
- Check subsequent bank statements or invoices to ensure billing stops.
Where to get further help
For summaries of cancellation and refund practices see the third-party guidance pages linked below.
Useful references: Cancellation guidance and Refund policy summary.
Address
For written cancellations
Use the formal corporate address for written notices if your contract requires mailed cancellation:
Viasat, Inc., 6155 El Camino Real, Carlsbad, CA 92009, USA
Customer care and follow-up
Also contact the local Vox reseller or check your invoice for the regional customer-care phone number and return instructions.
Keep all correspondence, receipts and any confirmation numbers in case you need to escalate or dispute charges later.